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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Website is very easy to navigate, booked my tickets in 5 minutes. Email confirmation with booking code received immediately. In addition SmartFares followed up with us if we received ticket confirmation from airline company.
Great service!
Thank you,
Ruben
I bought a ticket using your service and you charged me extra for a flexible fare x2 that I did not select. You also charged me for selecting a seat $19.95 and when I clicked on the link to select a seat it was a broken link. What's up?
The booking was simple. Confirmation email right away.
I had a great and very nice book I will book again
The fly was in time and very good, i have not any problem for pay by credit card
The worst experience, I would never recommend them, they are rude, disrespectful, they change the conditions, a very bad company
Very Convenient and Easy to make a reservation. I'm satisfied so far
No recibí mis tictes de vuelo aun estoy esperando confirmación de la compra y los boletos de avión que supuestamente estaban en 24 hs.
It says on the adds cancellation is free within 24hrs. But in my experience the customer agent wants to charge me up to $500
Overall good but the cost to change dates was high last time
Fairly user friendly website. A few pop-ups. But the cheapest flight I found and didn't have to scroll through lots different flight times etc. I will definitely use this site again.
The reservation was made easy and flexible, and the rest of the travel, we hope, will be as good as the reservation.
Site's interface is easy to understand what steps are necessary for buying a ticket. You only need to follow steps.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members