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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I was so scared with this purchase because of the bad reviews, but I received my ticket within 24hrs, and everything was good and quick! If you are looking for a cheap flight, i totally recommend it
It was a quick and easy process to book my flight.
I cannot rate anything yet. I am only doing this bc your email made it seem like i had to click i. Order to confirm my booking.
Paid more for extra service but didn't get them! How can i choose my seat?
I am not sure if this is my confirmation but I received an email with the flight itinerary. Does that mean my flight is confirmed?
Actually, your website needs a lot of development because lots of thing it's appeared unknown. And when you ask for help customer service ask for money.
Booked my ticket easily and follow up confirmation was made by smartfares. I love how they checked if we received the confirmation or not
My experience was simple and straightforward. I received my confirmation within 24 hours of purchase. I paid for the baggage option and later revisited the site to check the bags I should bring, this info was hard to get.
Airline tickets were quoted in Australian dollars throughout the process, no mention about USD at any point. However charged in USD and lost money.
Very fraudulent practice, thieves.
I was happy to find there was no hidden prices and I could pick from options but didn't have to buy anything extra. Got all my info right away!
Buen precio, buen servicio, buena comunicacion. Deben aclarar mejor el equipaje permitido y sin cargo. Si se trata de un carrion o cartera de mano
It was easy,Fast and trust worthy,better than other websites I've experienced
Not intuitive. Day? Month? Questions on booking departure and return dates?
Their price is pretty good however I called 3x just to confirm if my reservation online went through. I called the credit card company to make sure that my payment was processed and I called them again for the confirmationz The confirmation was sent after I called their customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members