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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I haven't received any airline tickets yetTo the e-mail, I contacted the airline, and they told me that the reservation was not confirmed
Después de leer comentarios negativos, dude en realizar la compra pero al ver que aceptaba PayPal fue más seguro y el vuelo a buen precio a comparación de otros sitios. Volvería a comprar sin duda.
Debe estar en español los términos y condiciones.
Asimismo antes de pagar debe haber una opción que te indique este es el costo y luego recién confirmar.
Why u asking for feedback if I still did not received booking confirmation
I'm searching for good deal from few days finally I got here. I would say in budget but I suggest to provide student offers/discount it will really help.
First time use this website to book a flight. I was able to pick my departure and return flight easy. However, there are too many extra optional charges to choose from. Not really use to that considering that I book through Delta, AA, United or JetBlue.
It's my first time guess it's good experience so far
Booking my ticket was quick. Booking my ticket was easy. Thank you
Cool and very cool awesome good website very nice ha
Facilite d'utilisation. Bons choix de vols et de compagnies. Destination facile à trouver. Choix d'horaire facile à sélectionner
Fast Staff and nice price, and good chat! I like the way it was and all the other things
Very good so far. Let's see how smooth it is going forward
Understand that if you pick an isle or window seat that you will be charged!
Very easy to navigate the website. Good fares and follow-up.
A good web site to work with in my booking of my flight from faroe islands to oslo
The ticket cost end up not being what was advertised.
SmartFare took too long to get in touch and explain reasons for not processing payment.
1) credit card payment was pending for hours. The airline had changed the fare form what was originally posted, which was misleading. And I did not canceled because there would be a fee.
2) when I was finally able to speak on the phone, the fare had changed, there was a long waiting time to resolve issue
3) too many steps to confirm information through external sites "traveler Helpdesk" it looked like phishing emails.
4) it took three calls to get to the cause for fare change and payment delay. The interface and App could be improved in that sense.
When you are going to book, the Smarthfares page does not give you a transparent information about the baggage. Also there was a confusing option like "adding a bag + bag protection" which eventually turned out to be just a protection and NO bag. Also when I called SmartFares, one of the assistants just did not want to give me any information, the other one did, but the information later turned out not to be correct. Well, there are many things I could say are very poor. I would not return to book with SmarthFare. I have done booking with many other web agents for flights and this has been the worst experience so far. There are many more web agents who give much more exact informaton about what you are gonna get with your purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members