On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very easy to navigate the website. Good fares and follow-up.
A good web site to work with in my booking of my flight from faroe islands to oslo
The ticket cost end up not being what was advertised.
SmartFare took too long to get in touch and explain reasons for not processing payment.
1) credit card payment was pending for hours. The airline had changed the fare form what was originally posted, which was misleading. And I did not canceled because there would be a fee.
2) when I was finally able to speak on the phone, the fare had changed, there was a long waiting time to resolve issue
3) too many steps to confirm information through external sites "traveler Helpdesk" it looked like phishing emails.
4) it took three calls to get to the cause for fare change and payment delay. The interface and App could be improved in that sense.
When you are going to book, the Smarthfares page does not give you a transparent information about the baggage. Also there was a confusing option like "adding a bag + bag protection" which eventually turned out to be just a protection and NO bag. Also when I called SmartFares, one of the assistants just did not want to give me any information, the other one did, but the information later turned out not to be correct. Well, there are many things I could say are very poor. I would not return to book with SmarthFare. I have done booking with many other web agents for flights and this has been the worst experience so far. There are many more web agents who give much more exact informaton about what you are gonna get with your purchase.
I found a very good price for my ticket which I received very quickly, I am waiting for the solution of a problem with another reservation, which I know will be solved correctly
Booking was quiet understanding for a first timer...easy steps to follow.
The service is excellent. I will prefer the same service in the future
Booked a flight with SmartFares to New Zealand. Saved me about $400 on a one way ticket. Site was easy to use. Received my Airline ticket confirmation within a day. Flight isn't till this summer but so far I have received excellent service.
Customer service they ask me to change the return date plus 98$ extra charge!?
Was very happy with how smoothly it went to buying my tickets.
Easy to manoeuvre and information was easy to understand
Easy to use great prices. Has many good options and was able to filter based on my needs.
You did not provide my contact information to TAP Portugal. I was forced to call them directly, to update my contact info.
Hassle free and easy access,I like the service and for sure I will book by next time
I have paid the extra $30 per ticket to be able to choose our seats, however, when I click the link to choose, the link is not valid.
Lowest pricing I found for a flight when i looked at 5-6 other sites, submitting payment online easy and quick.
I was on Kiwi and offered to go on your site when I saw a price that I liked and booked my tickets but when I got my bill, it was 40$ more! Oh well
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members