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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Booking a flight was really easy. Information provided was very clear. I'd say an usetfriendly site.
Easy site to navigate and overall the best prices I could find if want a good deal try these guys!
Easy and fast booking. I can't wait for my traveling day.
Was just charged for flexible ticket and seat choice when I didn't purchase. Waiting for refund
Found the lowest fare and it was quick and user friendly
Very easy to book.
I just wish their app allowed to print the booking in a better format.
J'ai eu du mal car les messages viennent en anglais donc difficulté de traduction. En attente du billet d'avion depuis plus de 48 h le délais d'attente est long obligé d'aller en agence pour finaliser la transaction.
Easy to navigate. Strange that no confirmation when booked
The website and directions were fairly easy to navigate, I had no issues.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

