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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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8,978 reviews

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1 review
0 helpful votes
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Bad
April 28, 2026

First time i booked through it and flight get cancelled even I didn't get any confirmation

Date of experience: April 18, 2026
Georgia
1 review
0 helpful votes
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Smooth Process
April 28, 2026

Had zero issues buying my tickets through this service. First time using it and would use it again. 3 different flights from South East Asia to the USA. Only thing I'd suggest for easier process would be being able to pick seats directly through SmartFares instead of having to go through the airline. Other than that, perfect.

Date of experience: April 18, 2026
California
1 review
0 helpful votes
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Flight Change
April 28, 2026

When I called to change the flight to the next day. The agent tried to charge me an additional 70.00 but on line was charging the same price as my ticket. I was not happy about that.

Date of experience: April 17, 2026
GB
1 review
0 helpful votes
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Quick Customer Service Response
April 27, 2026

The Customer Service Team - Karson has been supportive and patient in Booking this Journey.
Hopefully will book future flights also through them.
Thank you.

Date of experience: April 15, 2026
1 review
0 helpful votes
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Review title
April 27, 2026

Quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy

Date of experience: April 17, 2026
1 review
0 helpful votes
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Fast process and all legit
April 27, 2026

The price for same flight it was more expensive with the airline. Not sure how SmartFares gets a better price. Once I booked, I went to the airline portal and I was able to see my ticket with the reservation number given by SmartFares.

Date of experience: April 17, 2026
1 review
0 helpful votes
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Very easy to use but has some hidden fees
April 27, 2026
Updated review

I requested my booking to be paid in EUR but for some reason it was calculated in USD and then recalculated later back to EUR which resulted in bigger tickets price.
It is great that all booking questions and requested data are presnted at single booking page so booking process is much simpler.

Date of experience: April 16, 2026

Very easy to use!
April 25, 2026
Previous review

Very easy to use!

Date of experience: April 14, 2026
Maryland
1 review
0 helpful votes
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Very easy to use site
April 26, 2026
Updated review

Used Smart Fares once before, everything went smoothly

Date of experience: March 12, 2026

It is okay site to book the ticket
February 3, 2026
Previous review

It is okay site to book the ticket

Date of experience: January 24, 2026
Panama
1 review
0 helpful votes
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Primera vez
April 26, 2026

Hasta el momento todo ha sido un poco lento en mandar las confirmaciones de reserva, pero hasta el momento todo bien.

Date of experience: April 16, 2026
Canada
1 review
0 helpful votes
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The site is very slow
April 26, 2026

The site is very slow. The reservation page sometimes is not responding

Date of experience: April 15, 2026
1 review
0 helpful votes
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Cheaper than airlines
April 26, 2026

No nonsense, quick and easy, got my confirmation right away.

Date of experience: April 16, 2026
Oregon
1 review
0 helpful votes
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Legit
April 26, 2026

At first I was skeptical about this site due to the price being lower than all the other sites. But decided to give it a try and then confirm the tickets from the actual airline. So definitely will be using this site more often for now on.

Date of experience: April 15, 2026
1 review
0 helpful votes
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Great Experience
April 26, 2026

Good experience and very fast response when needed.

Date of experience: April 15, 2026
South Africa
1 review
0 helpful votes
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Still need to fly.
But battling to get my ticket confirmation

Date of experience: April 16, 2026
1 review
0 helpful votes
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.
April 25, 2026

...

Date of experience: April 15, 2026
1 review
0 helpful votes
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Good
April 25, 2026

Pude comprar mi pasaje sin. Ningún problema

Date of experience: April 15, 2026
New Jersey
1 review
0 helpful votes
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Dissatisfaction with the price
April 25, 2026

I didn't have such a good experience, since I had an inconvenience with the payment method and while I solved it they raised the price of the ticket 150 dollars, but for having the need to keep the itinerary I had to accept it.

Date of experience: April 14, 2026
1 review
0 helpful votes
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I'd never heard of this company but it offered the lowest price for my trip. What I appreciated was the fact there were no hidden fees. You will see your trip total on the first page unlike some other sites!

Date of experience: April 14, 2026
Saint Lucia
1 review
0 helpful votes
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Please put attach the full price
April 24, 2026

I was highly disappointed because the fare you see online or the price that is shown isn't what you pay. You end up paying way more with smartfares because after you've booked they then contact you to inform you that they've increased the payment and what is shown isn't the full payment. That is distasteful. Let people make a decision on whether or not it's something they want. Don't try to full people into getting a ticket. Put the actual full price!

Date of experience: April 14, 2026
Colombia
1 review
0 helpful votes
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Inconformidad
April 24, 2026

Muestran el producto con un precio, luego cuando se adquiere le cambian las condiciones y suben el precio y prácticamente lo obligan a pagar el sobre precio impuesto por la empresa y si uno desiste prácticamente lo estorcionan con una penalidad le retienen el dinero 8 días hábiles y cuando le retornan le.quitan casi el 30% asi lo obligan a pagar el precio que se les da la gana. Y hasta ahora no han enviado los boletos. Me gustaría que enviaran todo en español ya que estamos en COLOMBIA Y EL ANUNCIO PROMOCIONAL ESTABA EN ESPAÑOL.

Date of experience: April 13, 2026