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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Had zero issues buying my tickets through this service. First time using it and would use it again. 3 different flights from South East Asia to the USA. Only thing I'd suggest for easier process would be being able to pick seats directly through SmartFares instead of having to go through the airline. Other than that, perfect.
When I called to change the flight to the next day. The agent tried to charge me an additional 70.00 but on line was charging the same price as my ticket. I was not happy about that.
The Customer Service Team - Karson has been supportive and patient in Booking this Journey.
Hopefully will book future flights also through them.
Thank you.
Quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy quick and easy
The price for same flight it was more expensive with the airline. Not sure how SmartFares gets a better price. Once I booked, I went to the airline portal and I was able to see my ticket with the reservation number given by SmartFares.
I requested my booking to be paid in EUR but for some reason it was calculated in USD and then recalculated later back to EUR which resulted in bigger tickets price.
It is great that all booking questions and requested data are presnted at single booking page so booking process is much simpler.
Used Smart Fares once before, everything went smoothly
Hasta el momento todo ha sido un poco lento en mandar las confirmaciones de reserva, pero hasta el momento todo bien.
The site is very slow. The reservation page sometimes is not responding
At first I was skeptical about this site due to the price being lower than all the other sites. But decided to give it a try and then confirm the tickets from the actual airline. So definitely will be using this site more often for now on.
I didn't have such a good experience, since I had an inconvenience with the payment method and while I solved it they raised the price of the ticket 150 dollars, but for having the need to keep the itinerary I had to accept it.
I'd never heard of this company but it offered the lowest price for my trip. What I appreciated was the fact there were no hidden fees. You will see your trip total on the first page unlike some other sites!
I was highly disappointed because the fare you see online or the price that is shown isn't what you pay. You end up paying way more with smartfares because after you've booked they then contact you to inform you that they've increased the payment and what is shown isn't the full payment. That is distasteful. Let people make a decision on whether or not it's something they want. Don't try to full people into getting a ticket. Put the actual full price!
Muestran el producto con un precio, luego cuando se adquiere le cambian las condiciones y suben el precio y prácticamente lo obligan a pagar el sobre precio impuesto por la empresa y si uno desiste prácticamente lo estorcionan con una penalidad le retienen el dinero 8 días hábiles y cuando le retornan le.quitan casi el 30% asi lo obligan a pagar el precio que se les da la gana. Y hasta ahora no han enviado los boletos. Me gustaría que enviaran todo en español ya que estamos en COLOMBIA Y EL ANUNCIO PROMOCIONAL ESTABA EN ESPAÑOL.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

