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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Tried your ai chat which gave me inaccurate info, and wantezmd to charge an extra 50 dollars to change my name on reservation. Human agent told me my concern about including my middle name on reservation was not necessary. Note: i payed an extra fee on ticket to allow me to bring on plane a carry-on bag, but I see nothing about this in confirmation email, which i just found in spam folder.
I was able to complete my entire booking for 2 passengers on a single page. No wading through page after page of upselling and options. Thank you.
Good very good very good very good very good very good very very
You are recording the conversations so just hear it and read the mails and you'll see why it was such a bad experience.
The website was frozen, I had to try different ways to buy my ticket.
I feel great becuese I get Very good experience from your company so it make me feel comfortable when I take the ticket from them all the best thank you everyone
Thank you so much for your service. I would like to ask for wheelchair assistance for this traveler Naile Maliqi she is 1st time traveler from Europe to USA and she is very upset because she just lost her mother 10 days ago. PLEASE help Naile Maliqi with Weelchair assistance from Pristina Airport alway to Chicago last destinacion
I tried several times but the app keep freezing and I need to reopen the website many times
I booked a ticket at a certain price, and they got back to me saying that the fare wasn't available anymore and wanted me to pay 25% more. The customer service lady was very friendly and kind; however, the whole process was not to be trusted.
Good follow up on customer well being and satisfactory and making sure that i got excellent service from their product and services rendered
I bought some tickets, they didn't send them, every time you ask they charge 100-200 dollars for something that doesn't exist, DO NOT BUY IT'S A SCAM
Fabulous and good customer service and also the ability to attend to matters with ease and effectiveness. This is good service for me
Seamless experience on booking 🙌 my holiday destination. I did not think it would be so much easy and straightforward to book a international trip with the app
Fine so far. Except I need to make a change and now I need to go through SmartFare to do that I guess... how do I do that?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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