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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They didn't send any correspondence massage regarding the booking or flight tickets it's very horrible experience
El seguimiento y respuesta del proceso es claro, pero muy lento, creo que deberían mejorar en eso.
Dear Customer,
Thank you for your honest feedback. We're glad to hear that you found our pricing affordable and that the process felt clear.
However, we sincerely apologize for any delays you experienced during the monitoring and response process. We understand how important timely communication is and appreciate you bringing this to our attention. Your feedback has been shared with our team as we work to improve the overall efficiency of our service.
We value your trust and hope to provide you with a smoother experience in the future.
Regards,
Smartfares
I had no hassle to do my booking, it was quick and easy.
Suposedly to protect against fraud, Bank of America, which I was not aware of, declined my tickets charge. They emailed asking charge confirmation and when I called agent Ana, who was abrasive, refused to keep my options, which made more expensive. I liked initial KLM and Air France but she got rid of them. I find it hard to believe they go away that quickly with 250 seats airplanes. In addition the flight from Atlanta to WPB was awfully tight and service sucked. I am sure I am not the only passenger whose ccard co. Does that. All this made my trip longer and umpleasant.
Your ticket price is not the same as the amount you deducted from my account. I was very disappointed why you can't your actual price?
Bad experience to be very honest My ticket was cancel due to take so long to take money from my account Two days later I got a email your price is going high what do you like to pay? I said no i'm not going to pay the increase prices
Dear Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Upon reviewing our records, we found that the booking in question could not be confirmed due to a credit card decline. A notification was promptly sent to your registered email address on the same day the booking was attempted, informing you of the issue. We also reached out by phone to explain the situation, and, following your request, a follow-up email was sent with further details.
The booking was subsequently cancelled as per your instructions.
If there is any additional concern or discrepancy that hasn't been addressed here, please feel free to reach out to us directly. We're more than happy to assist and provide any clarification you may need.
Regards,
Smartfares
I don't know where to start. I have talked to people from this app like 10 times. It has been always the same, rude people, trained as they should the costumer stupid, they dont let people talk. The interrupt and raise their voice. They play with you and the options they want to give you just because. They hang up the phone on you and then if they are not please they are even more rude. Please avoid buying anything with SMARTFARES. I couple of friends told me exactly the same and I was next to another person dealing with the same situation and was the same. Disrespectful and frustrating.
As i was still navigation the booking i got a call from the agent who help me through the process with ease. I am happy.
As the title suggests, it was east to find the most direct flight for a good price. Got through the process quickly and so far am happy with the communication I have recieved.
I haven't caught my flight yet, but so far things are working out.
Good app for booking i book a flight for baku from Dushanbe
This is my first time to use Smart Fares but not the last
I like the prices, but the different airport possibilities need to be more obvious.
You will not get your tickets booked through this site, it will never get confirmed. Avoid.
Hi I'm soo happy with Smartfares Thank you I Will be choosing Smartfares again and again for the low rates Thanks so much
Very bad information, miss leadings completely, keep calling me and telling me me something untruthful
App is user friendly. Hopefully my checking in Feb 2026 will be just as easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We're sorry to hear about your experience.
Upon checking, we can confirm that the e-ticket information was sent to your registered email address within 2 minutes of completing the booking. If you haven’t received it, we kindly suggest checking your spam or junk folder, as sometimes automated emails can be filtered there.
If you're still unable to locate the e-ticket, please reach out to us at [email protected]
With your correct email address or booking reference number, and we'll be happy to resend the details right away.
We appreciate your feedback and hope to assist you promptly.
Regards,
Team Smartfares