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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Useful way to compare flights and move dates around for better fares
The booking process was easy, but I was charged for seat selection as an add-on when it wasn't even available for my economy flights. I received a rather bullying phone call from a representative trying to sell me trip insurance as well, and when I politely declined, he hung up on me.
Bien, excelente gracias por ofrecer sus servicios.
Every option needs be selected by customer and should refresh seamlessly for the customer. The customer should not notice any refresh of the page.
Good price great service. Very easy to manage through thier site.
It was great first time I bought ticket with smart fares. Amazing price best from any website which exist on internet.
And very fast service.
It was a great experience and i love cheap prices!
Es la primera vez que utilizo SMART FARES, espero no sea la ultima, porque la voy a utilizar en abril!
Me lo sugirio Google, muy buenas opciones y muy facil la pagina de utilizar!
Todo ok, muchas gracias.
Fast and smooth service. Got the reservation email as well as the confirmation email with in 24 hours.
Great, fast, no fee. This is my first time booking through this service. I hope the price is the same and no troubles at the departure time.
Finding flight and purchasing tickets are very easy
SATISFACTORIA, A AL HORA DE ECOJER EL PROCESO
I found flights through skyscanner, and was prompted on that website to book through smartfares. I did and my flight was moved to 2 hours earlier in the morning. I was never informed of this change but found out when i put info into my app for travel insurance. Problem is my flight is to get my family home from an alaska cruise, and i now cannot get to the airport in time to make this flight due to the ship not coming into port until 7:30 am. smartfares did absolutely nothing for me- the referred me to the airline who told me that because i booked through a 3rd party they cannot change my flight to the next later one, or give me a refund. The price through smartfares was no better than if i booked directly through the airline. My point being-done waste your time or money with smartfares. They are useless.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members