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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Super Easy, not time consuming on the prices and everything is up front.
Everything went perfect. Even lower fares than airline
It was a fine process overall. You have to pay attention to their side offers. They can add up. I would advise if you have an expensive trip, then get insurance.
I sure hope the reviews I read AFTER I booked my airfare with Smartfares isn't true. Nonrefundable or I would have paid the extra to go through the airline directly. Fingers crossed I dont get screwed.
Very helpful customer service and great experience
It was pretty standard. But I did opt (and pay) for seat selection - I have seen nothing yet about what my seat will be, or how I even ask for it. This is NOT satisfactory.
Same with baggage. I wanted to arrange for checked baggage, but soi far, have seen nothing about this. This is also NOT satisfactory.
I presume IU have to go to the Jetstar web site to get these items fixed. Until that has been done, I can hardly say whether overall things were OK!
Grateful for your service, your services are very swift, and I like it.
Not bad. Just surprised that travel insurance was not put as an option which makes me nervous. They gave you flexible insurance, price lockdown and other options which, in my opinion is not as important, as a regular travel insurance.
Good looking forward to seeing the experience on my flight
Good service was provided in the time of purchase.
This is the 2 or 3 time to used smart fares and don't have any problem
It was fast check out process and kinda cheap. But overall good experience.
Good and I am satisfied by the service. If facing a problem and calling them for questions they answer immediately and help within 30 minutes.
I chose a date I knew I was going to be on leave. To my surprise when I had finished booking I realised the site gave me a different date which was out of my leave days. I had to cancel the booking which made me loose almost $500.very much unfair on my side as I had to loose my money which I had not budgeted for.
I was disappointed with my call to one of your agents. He rudely said" call sun country and hung up on me. Very unprofessional
Easy, quick, and efficient. The ideal booking experience.
Will buy again, customer service was fast and responsive
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members