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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Gracias la experiencia es grata, si recomendaría el servicio
Excelente, rapido precios accesible, atencion rapida y de cualquier equipo se puede comprar
Fast and easy buy fly ticket because i need this ticket to more closer and is a good election
Al principio se me hizo difícil reservar ya que rechazaban mi tarjeta o la de mi esposa que también intente reservar con ella, pero luego llamé y alguien me ayudo y pudo hacer el cobro.
Prices in the win site are less compared to other website satisfied with it
No problem booking the reservation from BKK-LAX on Asiana Airlines using SmartFares. There were too many options for add on chargers.
I have had a good experience thus far. I would recommend to others.
Сайт достаточно удобен в обращении, спасибо разработчикам.
Easy to follow step by step booking. Able to use reasonable discount too.
Good thank you, went smoothly. So far so good! Thanks.
No information was provided to me for over 12 hours that the ticket price was sold out and I had to reach out to find this information. When the flight was finally booked and confirmed I was not provided with the new confirmation number for the airline. I was provided with wrong confirmation code for the airline. I could not pull up my reservation on the airline website. I had to call them and give them additional details and they added my booking in their system. It should have been done properly by the smart Fair employees.
Reliable website and cheapest pricing
When i called to see what the phone fare was, the represenative spoke hardly any english and then the call was disconnected.disappointing
I received my confirmation faster.thank you a little bet expensive
Excelente y super rápido la atención, buenos precios
I had a few issues during my booking that could not be resolved on the website. I selected the chat option and my issues were quickly resolved (less than five minutes). I appreciate the quick, professional, friendly customer service experience.
I needed to follow up every hour to make sure that my reservation is completed and there was an cost change and I know about it by following about they didn't contact me
Better booking on line. Forget calling customer service is I over sea very rude
Quite easy to book. But should have put the USD on the price stated and not just right before check out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members