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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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My sister got something entered wrong. I now face a 4-hour, 5-bus trip to a different airport.
Was able to get my reservation with a quick and easy set-up.
Not the cheapest price but it's good enough I guess it will be my new booking site
It was a very nice experience for me! I would love to do it again!
I am really satisfied with my purchase with smarfares. Booking my trio was really easy and I didn't experience any problems.
Gracias por el correo de confirmación enviado a mi correo con todos los detalles de mi vuelo.
Todo funcionó a la primera, la pagina da el tiempo suficiente para revisar opciones.
The lady that attend my requests was very kind and attentive.
Bad experience, bad customers services, more money when I received and i not can change that
Excellent and very good and easy
I like it
Thank you for everything
Good price for airfare but everything was an extra surcharge including the no charge seats for $20 each. Called Asiana Airlines and got my no charge seat reservation then discovered the SmartFares reservation code was not recognized by Asiana, now I have the Asiana booking number from Asiana.
The staff replied to me promptly and kindly. And also they removed the unwanted add on feature as I had requested.
N68HPZ is my confirmation number I would really like to finalize the payment. Please allow me to complete my booking
Very user friendly interface, making my bookings experience seamless
It's my very first time using smart fare, so far seems to be working fine.
My experience is that it was an easy and will definitely use the site again. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members