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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Everything looks good except the date. I just realize the transfer time is next day. It shows the time but it doesn't show the next date. So I guess I need to wait 12 hours to transfer my next flight. Sad.
It was so easy and straight forward first good experience and will recommend smart fares to everyone I know,thank you
Quick and easy payment process, no complications. I had problemas trying to pay on other websites, and also takes longer to remove all aditional charges they offer for optional services, here was quick and safe.
So far so good. I will feel more comfortable once I receive our tickets.
Everything perfect! I received my confirmation. Thanks!
Easy process to complete booking, website is user friendly, and everything in-between was seamless
Finding out at CHECK IN that the reservation was not properly finalized with the airline (thought we had received a confirmation code from the airline) WTF? Never heard of such horrible service anywhere by any agency.
I have no words to describe the frustration, stress and cost in time, money and energy for such neglectful treatment.
It was very easy the day after as receve all the informations on my adress e mail
Everything was fine until I clicked on seat selection and never told me there was going to be an additional fee Cost me a $120 more
Fairly easy to book and navigate…………………………………………..
Everything went out smoothly. Agent make me feel confident and secure about this booking.
I am a little concerned that my payment for the tickets has not processed yet and when I went to the airline site it says that I need to make a payment. The payment requested at the airline site was cheaper than the payment requested here.
Very long time takes waiting for confirmation of reservation
Très facile de magasiner le meilleur prix. Je recommande cette option sans hésiter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members