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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I called the customer service and calls was answered right away and the agent was very helpful to assist with my request.
Pretty happy about the service and cheaper
It was good. I was just looking online for a cheaper flights and I reached into this website. It was really quick and easy navigating.
Plane and simple. No hassle and quick. Although confirmation codes take forever
The operator Olin was very kind and supportive, trying to resolve the issue we had with the reservations.
The wait for the flight confirmation is very slow, however the attention is good.
Avoid this service if possible. There are better and more professional re-sellers out here
Thanks for the help appreciated. Great job. Thanks for the help appreciated. Great job
Меня удивило что не надо давать паспортные данные, пока не знаю будут проблемы или нет
Довольно быстро и просто, подбор билетов хорош
Quick and easy. Loved the experience. Had the right flights at the right dates.
I did not realize that I would be charged for my seat. That was very misleading...
Very easy and convenient! Was user friendly ans listed all the options to make this one of the easiest bookings I ever used
But I'm still waiting for the confirmation and the flight tickets. Please let me know as soon as possible! Thank you!
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

