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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick fast booking, smart fare is nice and I will definitely use this website again
Good prices and easy booking. Will buy again.
But I will not leave a 50 character review here.
They sent an e mail wth reservation code but never received the ticket.
Muy buena, pero me gustaría saber el puesto de mi asiento si se cuenta con wifi y conectores
It was good and easy, so I recommend it to all travellers
Good but it's not clear somethings of the reserve.
Easy to use and great fares. Great prices and awesome schedules.
Muy buen servicio 5 estrella todo muy rápido y buenos pasajes bartod
Excellent good customer care service
I loved the way they made my reservation very easy
Very good have good option of choice
All airline fast abd short
Enjoyed using the site! Will use it again to book future reservations
Good Fare and easy to book online. Looking forward for the trip. Thank you
The process is very easy, recommended for making reservations and purchases
I am pleasesd that i was able to find airline tickets on very short notice for a decent price. I would most likley use this site again.
Servicio excelente y seguro, siempre mantiene el precio informado, muy recomendado para usarlo.
I booked the ticket as advertised on the website, I had to contact customer support because I did not get my tickets and they told me that the price has raised 182 USD, I had no option.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

