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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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$460 some how grew to $556 at the check out this was underhanded system procedure?!
I booked for a price but they deduct more from credit card
Good good good will use for next trip first time booking a flight seems simple enough thanks
So far has been an easy booking, I'm just waiting for the tickets
The best rate when booking a trip, they have quality prices
Salmon Salvatore assisted me and was incredible when there was a hiccup with my reservation!
Thank you for making my booking experience so much easier than I thought
SmartFares, thank you so much for grate customer service and affordable tickets!
The gentleman that helped me out on the phone was excellent he helped me in ways I couldn't imagine he did a great job he needs a raise
They caught an error that I made typing in my husbands date of birth. They check to make sure that I had the right information and I fixed it and then they handled the booking very quickly.
Very easy with the app, good price too. The process was super simple to follow.
This is the first time I made a reservation with you it was great thank you
Not satisfied with the booking system as during booking the options are not very specific
Choosing Smartfares for purchasing fares always guarantees that tickets will be purchased without issue. Not like other companies that need a call back and cannot guarantee advertised prices.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

