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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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$460 some how grew to $556 at the check out this was underhanded system procedure?!
I booked for a price but they deduct more from credit card
Good good good will use for next trip first time booking a flight seems simple enough thanks
So far has been an easy booking, I'm just waiting for the tickets
The best rate when booking a trip, they have quality prices
Salmon Salvatore assisted me and was incredible when there was a hiccup with my reservation!
Thank you for making my booking experience so much easier than I thought
SmartFares, thank you so much for grate customer service and affordable tickets!
The gentleman that helped me out on the phone was excellent he helped me in ways I couldn't imagine he did a great job he needs a raise
They caught an error that I made typing in my husbands date of birth. They check to make sure that I had the right information and I fixed it and then they handled the booking very quickly.
Very easy with the app, good price too. The process was super simple to follow.
This is the first time I made a reservation with you it was great thank you
Not satisfied with the booking system as during booking the options are not very specific
Choosing Smartfares for purchasing fares always guarantees that tickets will be purchased without issue. Not like other companies that need a call back and cannot guarantee advertised prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members