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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I can't give a full review since I haven't taken my flight yet.
However the process to purchase was easy. They even made a second attempt to secure my flight purchase after the first attempt didn't go through due to my locking my card. I immediately unlocked it soon as I saw the charge trying to go through and thank GOD they tried again so I DIDNT lose my return flight home. Also the price was UNBEATABLE.
The overall booking was fast, clear and we could choose and understand what's the best deal we wanted. The follow up was really quick. Very professional. Highly recommended.
In the beginning I was buying the tickets with a real hesitation, concerned that it would be another bad website stealing my information and money, but...it was surprisingly easy and fast...
Thank you (I mean it) I will certainly recommend you to everyone!
We used SmartFares for the first time recently. Great prices and easy to book process.
Thanks!
It's cheaper price, but take longer to process. Hopefully my flight would be convenient.
Easy booking. Full details provided customer service a little off, but found someone to help
Great prices and easy to book,now I spec ting a phone call to let me know that my fly was sale tahnks
I had a good experience with them, very fast in confirming the booking
I had few hiccups that were resolved after few calls. Overall I had a good experience so far
Se realizo la reserva pero aparece en estado pendiente
Todo es muy rápido, el tema es que tenés que leer muy bien la letra chica. Porque te muestran pesos para pagar, pero cuadno lo hacésse te cotiza en dólares
Спасибо за бронирование, не удобный сайт, не понятно, я сделал бронь, а билет не купил?
It was really easy, I didn't wait for along time to receive my confirmation.
Excellent service fast and secure.Great affordable price's
Excellent price and friendly platform. It wad easy to buy the flight tickets.
Muchas gracias muy rápido todo. Pude encontrar los mejores precios.
Professional handling of my request. I called to ask why my booking was not confirmed. Thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members