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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Спасибо за бронирование, не удобный сайт, не понятно, я сделал бронь, а билет не купил?
It was really easy, I didn't wait for along time to receive my confirmation.
Excellent service fast and secure.Great affordable price's
Excellent price and friendly platform. It wad easy to buy the flight tickets.
Muchas gracias muy rápido todo. Pude encontrar los mejores precios.
Professional handling of my request. I called to ask why my booking was not confirmed. Thanks.
I read many bad reviews. But price was much better than others companies so I decided to try. I had the best customer service and best price
I booked a flight on February 27th. I called the next day and it was never confirmed because it was not available. When i spoke with someone on the phone about that flight. So i had to pay different price February 28th. Communication is not good.
Booking was quick and efficient. Was able to clearly find the flight that I was looking for
Great prices and easy to book flight. Really happy with the airline and pricing we got with smart fares.
My experience booking with Smart fare has not been the best so far, I did not click/ select on the seat selection and they charge me additional $50 fee, then didn't realized my returning date was change to 3/17/23, and lastly now that I am trying to change my returning date the airline it's telling me that they do not have my reservation code, and not trips are schedule.
Very well all and very easy to until the end.
I think that i repeat another time.
It took too long from payment to getting final confirmation (ticket number). Other providers usually do it faster. Everything else is fine!
You sent me an email with my confirmation and the airline was never booked!
I bought tickets las Friday, two tickets from Tel Aviv to Berlin, or so I thought. I gave my credit card info, I got a confirmation, I got a reservation number on the airline, and yesterday, just by chance, I went in to the airline site to buy extra luggage and choose seats. To my surprise, the reservation was non existent, the one that was alive the day before. I contacted the help desk and was informed that there were no more seats at that price on those flights, and if I was interested I could buy the same flights for 1,784 USD instead of the 663 USD that I was supposed to have been charged originally. Of course I declined the offer, and asked the person who attended me if there was no accountability to the company. The answer time and time again was that they regretted the situation and that I could buy the same flights for the new price, and was even pressured when they told me that there only three seats left on the flights. Again I declined. 've been buying my plane tickets on line for more that ten years, and I made a mistake trusting this company. Ten minutes after I got an email freeing me from this transaction, I turned to the company I always work with, and got the same flights for less than 1,000 USD. The trial I made with this company cost me over 300 USD, I never should have turned to them. Take this seriously into account when trying to do business with them.
A little messy with all the info required while bookung
Please send me the confirmation from the airline to avoid any cancellation from their side
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members