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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy booking. Full details provided customer service a little off, but found someone to help
Great prices and easy to book,now I spec ting a phone call to let me know that my fly was sale tahnks
I had a good experience with them, very fast in confirming the booking
I had few hiccups that were resolved after few calls. Overall I had a good experience so far
Se realizo la reserva pero aparece en estado pendiente
Todo es muy rápido, el tema es que tenés que leer muy bien la letra chica. Porque te muestran pesos para pagar, pero cuadno lo hacésse te cotiza en dólares
Спасибо за бронирование, не удобный сайт, не понятно, я сделал бронь, а билет не купил?
It was really easy, I didn't wait for along time to receive my confirmation.
Excellent service fast and secure.Great affordable price's
Excellent price and friendly platform. It wad easy to buy the flight tickets.
Muchas gracias muy rápido todo. Pude encontrar los mejores precios.
Professional handling of my request. I called to ask why my booking was not confirmed. Thanks.
I read many bad reviews. But price was much better than others companies so I decided to try. I had the best customer service and best price
I booked a flight on February 27th. I called the next day and it was never confirmed because it was not available. When i spoke with someone on the phone about that flight. So i had to pay different price February 28th. Communication is not good.
Booking was quick and efficient. Was able to clearly find the flight that I was looking for
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members