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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The final charge (USD 796.9) was disclosed only in extremely small, low-contrast text, making it very easy to overlook before clicking the purchase button. The prominently displayed price was EUR 651.7, yet the actual charge resulted in an additional cost of over €25 due to an unfavorable conversion rate.
This presentation is not transparent and appears intentionally misleading. Displaying one price while effectively charging another—without clear and prominent disclosure upfront—undermines trust and prevents customers from making informed decisions.
I am very disappointed with this experience and would not use this platform again. I would strongly caution anyone intending to use this service to carefully check the final charged currency and amount before completing a purchase.
The notice indicating that the final charge would be USD 796.9 was displayed in an extremely small and low-contrast font, making it very easy to overlook before pressing the prominently displayed purchase button.
As a result, the actual amount charged differs significantly from the initially displayed EUR 651.7, leading to an additional cost of over EUR 25. This raises serious concerns about transparency and fairness in pricing.
Presenting a price in one currency while effectively charging a higher amount in another—without clear and prominent disclosure—can reasonably be considered misleading to customers. The true payable amount should be communicated clearly and visibly before the purchase is completed.
I am genuinely disappointed by this experience. Practices like this undermine trust, and as a result, I would be reluctant to use this platform again. I will also be sharing this experience with others to raise awareness of this issue.
Clever systems and the best prices. Now that's smart and fair ;)
After checking prices on several agencies, noticed Smart Fares had a reasonable ticket price.
I realized I had to change my departure hour to later in the day on Sunday. Through the chat I was able to do it without much effort. The change cost some, but now I can enjoy Sunday morning with family and friends in NYC.
Lo único que no me gustó fue que dan un precio bajo sin impuestos y a la hora de pagar aparecen entonces pagué un poco más de lo que había pensado. Ya que estaban un poco más altos en precio que otras agencias.
Porque aún no recibo la confirmación de la aerolínea?
Buena opción de precio para mi viaje
Facile accès par contre l'expérience avec les commentaires est trop longue
Fast and simple but instead of paying g 745cad
I received a very nice bill for 798 cad
so it means it was s 745 USD and not what it was in the website
Todavia no se si la reserva ya esta hecha y si me lo puedes confirmar
This was my first time using smart fees. Everything was pretty seamless and intuitive. I panicked just a little bit when the first email said it wasn't a confirmation yet and I had to wait 72 hours (it was a weekend), for a final confirmation and call if it hadn't arrived, however I got the confirmation the next day and all was in order
Todo bien gracias
Muy amable buena
Atención
The search filters were incredibly precise, allowing me to narrow down several options to the perfect flight and price in under minute.
Best deal I could find for the trip and super easy to book, but last minute they tried to add a travel protection over over 130+ to my ticket. Had to scroll all the way up to see it was added after I entered our info. So just be aware of that before hitting the booked button
Mi experiencia con la agencia fue excelente. Muy agradecida por el servicio y la atención brindada.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members