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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The hotline (phone) was good help and nice service.
Thanks it was good. Not expensive and easy to get. Nice experience
It was easy to do. The only thing I didn't see an option for is to check a bag.
I hope you can charge canadian dollars and nit us $
Was easy and smooth! Great satisfaction!advise for everyone.
I have nothing else to say about the flight, I just need a clear schedule for my flight
Excelente experiencia precio y calidad. Muy rapida atencion
This was my first time using this site and I must say that it's quite user friendly and easy to use.
Smartfares charges my ticket with a different amount as the websites claimed. On the website, it confirmed the total amount for the fair was 5353.26 CAD. I also got a confirmed invoice through email
For 5353.26 CAD paid. However, Smaertfares charged me 4109.12 U$ on the credit card I provided, which it turned into 5735.26 CAD. It can be interpreted as false advertisement or a fraudulenty transaction. It took me more than 45 mins communicating with the agents through online chat and over the phone. They seemed to having no idea how to address the issue. The agent online kept responding with the same answers like a robot. The agent over the phone prompted me if I don't confirm this booking, the price will be up again...because their "pricing online is never updated to reflect the real deal". The online agent (Mike) offered me a special deal of U$ 4489 (which is more expensive than U$4109 online), if I give him permission to cancel my booking. The whole conversation over the phone sounded so fishy and elegitimate. So I decided to speak with the online agent through chat. As I didn't pay extra fee for a guaranteed purchasing, so I didn't have a chance to canceled the booking within 24 hours. Smaertfares has to fix this currency issue in the future to keep the transparency and accuracy of the pricing, even though it often offers great deals.
Realicé la compra de un tiquete de viaje y luego de q me dijeran q no se confirmó el vuelo han pasado 5 dias aun no me hacen la devolucion del dinero que pague
The expetience was perfect up to the time irecivied a second mail that chage the price, the first one was inoesos Argentinos 474 000 mil and then in the second mail it appears higer and in follar 591)
That is not well!
Confirmo mi reserva con tarifas S-Mart fares,..
Son unos ladrones ni mi dinero ni los pasajes aéreos
It was very user friendly to book with SmartFares. They're follow up emails are also very detailed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members