Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SmartFares

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


How would you rate SmartFares?
grey stargrey stargrey stargrey stargrey star

SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

Instant Feedback

8,748 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Mariela X.
Unfollow Mariela X.
Share Review
Report Review

Good
March 30, 2024

This was pretty good, hopefully it's not a scam…..

Date of experience: March 19, 2024
Colombia
1 review
0 helpful votes
Follow MILTON Y.
Unfollow MILTON Y.
Share Review
Report Review

.
March 30, 2024

.jbskkeormkfidifkdjdjsjdbjsjsjsjsjdjususususjsjjsjsj

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
Follow ZHIWEI L.
Unfollow ZHIWEI L.
Share Review
Report Review

Price is not clear.
March 30, 2024

Everything is good so far except the amount of money charged by my bank is different with the price on SmartFairs receipt which suprised me. Call SmartFairs customer service and they said that is because SmartFairs changes the Canadia Dollar price on website back to US dollar then charge that amount in my bank account. Since that, my bank will charge me in different exchange rate and exchange fee which makes my fare larger than the receipt.

If that is the case, I would suggest showing US dollar amount in receipt instead of Canadian dollar and that won't confuse costomers.

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
Follow JAGJIT I.
Unfollow JAGJIT I.
Share Review
Report Review

Great service
March 29, 2024

It went smoothly. Easy to book. Will choose again.

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
Follow FATMA I.
Unfollow FATMA I.
Share Review
Report Review

Pas satisfait
March 29, 2024

Bon travail,très facile pour remplir les fourmulaires,mais à la paiement, dès début il est marqué le prix 2080,44 dollars et vous m'avez retiré de ma carte 2246,53.cette transaction n'est pas correcte de tout, c'est la seule chose qui m'a déçu,et en tout le service est bien

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
Follow CHRISTINE E.
Unfollow CHRISTINE E.
Share Review
Report Review

Not happy with the hidden costs
March 29, 2024

It said fully refundable within 24 hours and I tried to cancel within that time period and I was told I had to pay service fees, also it gave me prices in Canadian but then they charged a different amount (higher conversion amount) not a bank conversion but their own conversion amount

Date of experience: March 19, 2024
Chile
1 review
0 helpful votes
Follow ANDREA P.
Unfollow ANDREA P.
Share Review
Report Review

Cobro más alto
March 29, 2024

En la página decía un precio y al momento de hacer el cobro a mi tarjeta, lo hicieron más alto el precio. Me gustaría que en el momento de buscar el vuelo y comprar aparezca el montón total. Así yo decido yo lo compro o no

Date of experience: March 19, 2024
New York
1 review
0 helpful votes
Follow ALENA U.
Unfollow ALENA U.
Share Review
Report Review

Fast and good
March 29, 2024

Perfect pricing, was redirected here from kayak though

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
Follow John Y.
Unfollow John Y.
Share Review
Report Review

Terrible experience
March 28, 2024

Don't ever use this website to book travel. Terrible customer service

Date of experience: March 18, 2024
Colombia
1 review
0 helpful votes
Follow JULIO B.
Unfollow JULIO B.
Share Review
Report Review

Conociendo
March 28, 2024

Un poco lento el proceso, tuve que regresar varias veces despues de elegir la silla, el sistema se quedaba parado

Date of experience: March 17, 2024
Kentucky
1 review
0 helpful votes
Follow YELEIDY I.
Unfollow YELEIDY I.
Share Review
Report Review

Buen trabajo
March 28, 2024

Muy buena muchas gracias estamos muy contentos con su trabajo

Date of experience: March 17, 2024
Chile
1 review
0 helpful votes
Follow RONALD J.
Unfollow RONALD J.
Share Review
Report Review

Good
March 27, 2024

Good nice web site all works at least well thank you

Date of experience: March 17, 2024
Virginia
1 review
0 helpful votes
Follow MICHAEL D.
Unfollow MICHAEL D.
Share Review
Report Review

Customer satisfaction
March 27, 2024

Very good service. I will recommend this website to friends and family

Date of experience: March 17, 2024
Nevada
1 review
0 helpful votes
Follow QUANETTA R.
Unfollow QUANETTA R.
Share Review
Report Review

Fast & easy
March 27, 2024

Very good no problems at all I will highly recommend to friends and family...

Date of experience: March 17, 2024
Peru
1 review
0 helpful votes
Follow WAGNER K.
Unfollow WAGNER K.
Share Review
Report Review

Satisfecho
March 26, 2024

Estoy satisfecho y muy tranquilo es la primera vez q utilizo está empresa

Date of experience: March 16, 2024
BO
1 review
0 helpful votes
Follow MIRIAM V.
Unfollow MIRIAM V.
Share Review
Report Review

Quick
March 26, 2024

Website easy to navigate all the cost was listed. Plenty of time to fill in all details. Being able to review your selection before purchasing ticket.

Date of experience: March 15, 2024
Texas
1 review
0 helpful votes
Follow MARIO M.
Unfollow MARIO M.
Share Review
Report Review

Very easy to book my fly
March 25, 2024

Fast respond and easy to do it. No headaches. I will definitely do it again next time.

Date of experience: March 15, 2024
TC
1 review
0 helpful votes
Follow DAVID F.
Unfollow DAVID F.
Share Review
Report Review

I booked my flight with you I quickly saw after confirmation my second name was spelt wrong by one letter,I tried contacting you but only managed to get through after 24hrs.I was told it would cost me $289 I had no choice but to agree only to be told by the person in the call center he had rebooked it and put down the incorrect date of March next year even though I was traveling on the 5th of July this year!.Then he told me because HE HAD put the wrong day into the system it would now cost me $350 I felt I had no choice but to agree because I'd paid $600 already I found you service to be very poor at best! (I'm still waiting for confirmation of my ticket!)

Date of experience: March 15, 2024
Massachusetts
1 review
0 helpful votes
Follow EDUARDO D.
Unfollow EDUARDO D.
Share Review
Report Review

Skdo
March 25, 2024

Good experience but I need the information in Spanish. Thanks.

Date of experience: March 15, 2024
Argentina
1 review
0 helpful votes
Follow RICARDO B.
Unfollow RICARDO B.
Share Review
Report Review

Por que cambia el precio
March 25, 2024

Cuando compre los pasajes era un valos u$. 1126, pero cuando pago era u$ 1400. Por que?

Date of experience: March 15, 2024