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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They charged me for child ticket more than adult fare. That because of website doesn't accept passenger who was born in 2012 as child nor as teen(adult) be aware when purchase ticket from them.
Very easy very good deal I very happy with it. You all need to try
Excelente Servicio los felicitos, espero que el día de mi chekin y vuelo sean tan eficientes como hasta ahora
When I purchased the ticket, it was 1346 CAD, then I saw 1435.91 CAD on my credit card.
I cannot understand the difference, and nowhere does it say what the difference comes from.
It's early to give anything at this stage……,.,,,…………
All was good, and I got a good experience with the agency
I recently had an incredibly frustrating experience with Smart Fares, and I feel compelled to share it with others. After booking my plane tickets through their website, I never received a confirmation email. Concerned, I called their customer service, only to be told by a representative that my tickets were pending. He promised to check and get back to me.
After a lengthy 15-minute hold, the representative returned to the call only to inform me that the price of my tickets had mysteriously increased by $600. It was a classic bait-and-switch tactic. Shocked and disappointed by this unethical practice, I refused to pay the inflated price to confirm my tickets.
Dealing with Smart Fares has been nothing short of a nightmare. Their lack of transparency and deceitful tactics are unacceptable. I urge anyone considering their services to steer clear. Save yourself the frustration and hassle, and find a more reputable and honest travel agency.
In summary, my experience with Smart Fares was nothing short of horrible. Their bait-and-switch tactics are deceptive and unethical, and I would strongly advise against using their services.
I have worked with you guys you are awesome but choosing a seat must not be paid for
Good and reliable site indeed that I would recommend to everyone in this world
It was simple and easy to follow and complete the process of booking the flights
This site had the best prices and was easy to navigate
Muy buena atención, magníficos precios, respuesta rápida.
I feel like cheated and not comfortable to use this booking web-site again.
It has been little error but next day morning i was make again ticketing and it was don by little over price.
I have a good experience so far. Thanks
I hope that the flight will be without any problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members