SmartFaresReviews 10,418

My first experience purchasing a ticket through SmartFares was on March 9th, for a journey from SAL-PTY-IST-MAD-MAD-IST-PTY-SAL. However, shortly after the purchase, I noticed I hadn't received a confirmation email. When I contacted them, the agent informed me that my reservation wasn't confirmed due to the first airline canceling the ticket (which later turned out to be untrue). They charged me an additional $390 to reissue the ticket, only to place me on the wrong flight a week later. Furthermore, when the airline made a schedule change for the flight SmartFares had assigned me, they refused to acknowledge the original flight I had purchased, which had no schedule changes. Despite the airline offering a free change, SmartFares insisted on charging me an extra $490, citing "fare rules," which I later discovered to be another fabrication. They were unwilling to assist further or contact the airline for authorization for the free change. My advice: steer clear of SmartFares.

My fare changed during checkout and got more expensive. Feels like kind of a punk move to let the rug be yanked out from under your customers. Also you knocked off my price drop insurance during that change, and it didn't say it was only for 24 hours, it was very misleading.

Best fares overall and very easy to schedule a flight

I have no idea how I ended up with this SmartFares app. It was easy to use but I felt uncomfortable as it was new. This method did not allow me to pick out a seat.

I searched and booked my flight ticket in a very timely manner.

It was easy to use and quick to get response in time to allow me travel without stress and wasting time

Buena y entendible para seguir los pasos solo que en el último paso el sistema cambió el nombre del último pasajero y cuando hable para restaurar si me ayudaron pero me cobraron más que costaba el boleto

I think the site is great.They need to charge in rands and also include agent fee on total cost because on my side it shows r6900 and I ended up paying R7300 for a return ticket to Zimbabwe. I am not sure if it was the exchange rate or if it was the agent fee that led to the increase. Nonetheless, the process is seamless and they communicated on time

It was strait forward, and a reasonable price, I would use them again

We booked a flight through Kayak to Alaska, who then booked us through SmartFares. I was a little confused but so far the experience has been very good. I had a question and contacted customer service at SmartFares and they were very helpful and patient as I tried to correct a mistake I made with travel date. Email confirmation and communication has been good too. Hopefully, the flight day experience will go without a hitch.

Thank you for the smooth transaction. Its so nice to buy affordable tickets and get the best experience possible

Fue fácil realizar la reserva, los precios están al alnce de todos

Quiero vivir nuevas experiencias en viajes por la argentina,solo quiero ser feliz y estar seguro en todo momento y tener muchos descuentos en viajes nacionales... muchas gracias por la atención!

Smooth, no problems. I got what I needed. Thanks thanks thanks