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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I do not like to write my experience here so much with more than 50 characters
Easy booking and handling was very quick.
One remark is that tickets are not confirmed immediately
All praise foes to Marvin, our customer service assistant! He answered all our questions promptly even called us back to make sure we are good with the booking of flights
TODO PERFECTO Y RAPIDO EL UNICO PROBLEMA QUE TUBE ES QUE ME LLEGO A SPAM ESTE EMAIL, PERO DEBE SER PROBLEMA DE MI CORREO
It was easy to navigate the website. There were several options to choose from.
I received my booking in a clear, concise email. Good service.
Es muy triste que gastes tu presupuesto en tu viaje de vacaciones y te llaman a los 30 minutos a decirte que tienes que pagar una tarifa diferencial de US 725. POR QUE?
No es culpa del usuario que ofrezcan algo que no puedan dar
Buena recivi la información de li reserva, no aun el ticket ni la facturación
I booked my flight in this site and the price that i was charged is $200 more in my CC.
It is confusing when you ask me to confirm that I have received booking information but I stil do not have received my ticket, you should give the option to declare that the ticket has not yet arrived.
Was easy peasy highly recommend there service to snyone looking for flights. Will defentally use them again
Compré vuelo, Montevideo Barcelona, que estaba ofrecido en un precio, y lo pagué con Tarjeta de crédito, pero me di una sorpresa que el precio autorizado era mucho mayor que el precio De la oferta inicial.
The site worked well but the flight costs were inflated and many add on fees were added.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members