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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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All went great! It was easy, and I am excited about my trip! Thanks
I sent an email 5 days ago without yet receiving a response.Unacceptable delay
Excelente la compra, inmediatamente recibí la confirmación de los pasajes y a un precio más bajo que en la misma aerolínea
Smart Fares es altamente recomendable
It is easy to book the ticket via agoda and the price is fare.
No son Claros con los importes a pagar, me ponía un precio y después me cobraron mas
Great booking system, Great booking system, Great booking system,
User friendly love it. Got so many flights to choose from.
I was disappointed about the price. I got offer ticket for 3000$ and after booking I got phone call that I needed to pay 300$ extra if I wanted the ticket. Cause some fare was getting expensive. I felt like I was played by their price. And I didn't choice then to pay the 300$ extra. Not good at all
I do not like to write my experience here so much with more than 50 characters
Easy booking and handling was very quick.
One remark is that tickets are not confirmed immediately
All praise foes to Marvin, our customer service assistant! He answered all our questions promptly even called us back to make sure we are good with the booking of flights
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members