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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No pude bajar mi pase de abordar y al llegar con la la representante de las línea mi dijo que ya no podía dejarme pasar aunque todavía faltan más de una hora que su computadora está cerrada y ya no había nada que hacer
The search was simple and price comparisons readily available.
My experience was pretty much easy, the site is straightforward.
They never respect the prices! You buy tickets for an amount and then they say the price change and they want to charge you double or more! Worst platform
Buenas atenciones amables.eficiente buen servicio
Instructions were easy clear and therefore easy to follow. The follow up email from the site requesting confirmation that the ticket nos. Were received is very much appreciated.
Fast but unforeseen flight change. Iberia manages but I travel with American Airlines.
El precio, no es el que figuraba en la compra.
Esperaba mi voleto de compra.
No se como es el viaje.
All went great! It was easy, and I am excited about my trip! Thanks
I sent an email 5 days ago without yet receiving a response.Unacceptable delay
Excelente la compra, inmediatamente recibí la confirmación de los pasajes y a un precio más bajo que en la misma aerolínea
Smart Fares es altamente recomendable
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members