Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with SmartFares has always been highly satisfactory. A fast and easy way to book and purchase my tickets, accompanied of a very proffesional customer service. I highly recommend it!
This is my first time booking with this website
I don't do t know what to say.this is my first time booking with this site
It was easy and satisfying.the information was sent at the time they said it would of.very please with the service..
Definitivamente aconsejo que las reservas de tiquetes aéreos se gestionen directamente con la empresa de aviación comercial. Es mucha más ágil, económico y seguro.
Experience could have been better. While booking the ticket prices were showing up in CAD but I was charged USD.
2 unsuccessful attempts to pay before the purchase. The total price was In a grey small font at the end of the page. There are too many paid options.
2 unsuccessful attempts to pay before the purchase
It was awsomes, I had no problem. First time trying the site. Now that I kno how to get on the site I will always be using it
When I looked for a ticket from IST to FRU Kayak app showed me that you company's price 335$ than I did choose your website when I was filing application there was please choose Flexible flight option for 35$ I did no thanks than there wasn't question choose Seat option unfortunately your company charged me for nothing 105 USD and 60 USD! When I did write through email your customer service support wrote me than they will refund this amounts unfortunately late I did receive a call from customer support than they said me they can't refund me 105USD because this is a Turkish Airlines role! Your website and your company tricking a customers!
Very quick and straight forward. Whenever I need a ticket, I will be on this site
It's well, it was my first time using it but it was a great experience
Extremely easy site to navigate, no problem following the prompts
Thank you so much for the wonderful experience. It was truly appreciated.
No pude bajar mi pase de abordar y al llegar con la la representante de las línea mi dijo que ya no podía dejarme pasar aunque todavía faltan más de una hora que su computadora está cerrada y ya no había nada que hacer
The search was simple and price comparisons readily available.
My experience was pretty much easy, the site is straightforward.
They never respect the prices! You buy tickets for an amount and then they say the price change and they want to charge you double or more! Worst platform
Buenas atenciones amables.eficiente buen servicio
Instructions were easy clear and therefore easy to follow. The follow up email from the site requesting confirmation that the ticket nos. Were received is very much appreciated.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

