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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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My experience with SmartFares has always been highly satisfactory. A fast and easy way to book and purchase my tickets, accompanied of a very proffesional customer service. I highly recommend it!
This is my first time booking with this website
I don't do t know what to say.this is my first time booking with this site
It was easy and satisfying.the information was sent at the time they said it would of.very please with the service..
Definitivamente aconsejo que las reservas de tiquetes aéreos se gestionen directamente con la empresa de aviación comercial. Es mucha más ágil, económico y seguro.
Experience could have been better. While booking the ticket prices were showing up in CAD but I was charged USD.
2 unsuccessful attempts to pay before the purchase. The total price was In a grey small font at the end of the page. There are too many paid options.
2 unsuccessful attempts to pay before the purchase
It was awsomes, I had no problem. First time trying the site. Now that I kno how to get on the site I will always be using it
When I looked for a ticket from IST to FRU Kayak app showed me that you company's price 335$ than I did choose your website when I was filing application there was please choose Flexible flight option for 35$ I did no thanks than there wasn't question choose Seat option unfortunately your company charged me for nothing 105 USD and 60 USD! When I did write through email your customer service support wrote me than they will refund this amounts unfortunately late I did receive a call from customer support than they said me they can't refund me 105USD because this is a Turkish Airlines role! Your website and your company tricking a customers!
Very quick and straight forward. Whenever I need a ticket, I will be on this site
It's well, it was my first time using it but it was a great experience
Extremely easy site to navigate, no problem following the prompts
Thank you so much for the wonderful experience. It was truly appreciated.
No pude bajar mi pase de abordar y al llegar con la la representante de las línea mi dijo que ya no podía dejarme pasar aunque todavía faltan más de una hora que su computadora está cerrada y ya no había nada que hacer
The search was simple and price comparisons readily available.
My experience was pretty much easy, the site is straightforward.
They never respect the prices! You buy tickets for an amount and then they say the price change and they want to charge you double or more! Worst platform
Buenas atenciones amables.eficiente buen servicio
Instructions were easy clear and therefore easy to follow. The follow up email from the site requesting confirmation that the ticket nos. Were received is very much appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members