On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Skyscanner lead me to SmartFares on a trip search, and I ended up booking it there. The booking form was simple and streamlined and took only a couple minutes to complete. Fare was also the lowest I had seen compared to other vendors.
Gvchytgckytckcykhyckydckycdkycdkmycdhyfcd
Please remove the cancelation fee. I did not know it would be $35. I called cust svc soon after I got the itemized statement. Representative said they would cancel immediately. It has not shown up yet.
Not sure about it yet. I want to see how the ticketing system works out before I judge you.
Don't book with those scammers. I booked air ticket added luggage for $75 and at airport airline told me i have to pay for my luggage. Scammers
Todo bien aunque algo confuso para poder realizar los check in en
We booked 2 things Nassau to Orlando which went fine.
When I went to book the round trip marsh harbour to nassau nassau to marsh it said clearly unable to confirm and to call for assistance yet I found out my card had been held for the rate advertised but NOT confirmed I was told it could be refunded for 100 or 95 to fully confirm the booking for a different rate than advertised.
I am a bahamian and can get that leg for cheaper directly but was forced to pay $95 OR cancel and lose 100 I do not feel a card should be charged if the fare advertised is unavailable... and then forced to lose $ or upgrade... Thats extortion plain and simple. Only charge the card IF it is available OR gove the option of the new rate not force me to pay the new rate or lose $ for a refund!
I had to try it a few times kept saying not available even though it showed as available on Kayak so praying it goes through
Found the really good price. Researched to make sure the site was legit. Bought and withing 15 minutes, had the booking confirmation.
Would be better to get ticketing immediately.
Yes I did receive my Booking information, which was not very informative. When do I receive my Boarding Passes and more information regarding my flight.
Easy booking and competitive prices
I got redirected from Google flight search, tickets booked, not flight yet. Overall process is easy and accurate! Thanks Smartfares!
I had never heard of this company but now that I have used them and received plane tickets for a fantastic price compared to other airlines, I may just use them more often! Now I just hope the entire travel goes smoothly and as planned.
So far it all has gone smoothly, I hope everything is like this all the way through for my employee who is traveling for work experience.
……………………………,,,,,,,,,
I would like to express my dissatisfaction with how this booking was handled. Requesting an additional payment after a booking is made, and then reversing the decision later, reflects a lack of professionalism and causes unnecessary stress and loss of time for the customer.
I booked a ticket using SmartFare and when I received the booking confirmation, it just said I was fying using "Regional Airline." It didn't specify which airline I was using and I had to ask Ai and do all the work myself to find out I was flying with FastJet. Under such circumstances, its easy for one to think that they have been scammed. That should improve.
Booking with SmartFares was flawless. I got my booking confirmation within 24hrs and there was a follow up email to confirm the receipt of the confirmation🤗
I experienced good and fast service. When I had a query they responded with in a few hours I can not complain about anything at the moment.
My credit card services was very strict on security and it took a lot of patience to complete the transaction, yet SmartFares stuck it out and helped me to get my ticket. They kept me informed and was available to take my call every step of the way. Thank you
Booked and tickets were confirmed in a short while. It was cheaper than other sites were offering. Would need to try them for long to see if any issues arise. Hopefully not.
……………………………….:::::::::
Seleccione el vuelo por un valor y me descontaron otro de mi tarjeta
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback. We’d like to clarify that there are multiple fare types, and depending on the ticket price and selected fare, checked baggage may or may not be included.
After reviewing your reservation, we can confirm that your ticket was booked under a fare that does not include checked baggage. The booking was completed exactly as submitted, and no errors were made from our side.
We always recommend reviewing fare details during booking to understand what is included, as different economy fares have different inclusions.
Regards,
Smartfares