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SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3 stars from 1,754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SmartBuyGlasses most frequently mention credit card, business days and phone number. SmartBuyGlasses ranks 14th among Eyeglasses sites.
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It's over a month that I ordered my glasses and I still haven't received them. The customer service is horrible and they keep giving me the run around! Now they say it could be another 3 weeks! These people are not organised nor do they care about their customers!
I had purchased a pair of glasses from them and they were a bit large then i had expected them to be. Despite the frame and all been made. They went above and beyond by making me a new set of frames and lenses for a different pair of glasses, that were fitting to my face size. My first glasses was a trail. I will be buying 2 more pairs of rayban from them very soon
Because I am not Rich, this is the only ítem "Prada" that I own. I am enjoying them very much and use them almost daily. Right now, I am sitting directly in the sun in Lima, Peru and it's not bothering me at all. Thanks 2 PradaPlrzdLenses. 5x5 10/10
Seamlessly and worry free. Would definitely recommend your company and service.
The quality of my new glasses is very good! The prescription lenses are great as well. My error was ordering a size too big so they do slip off my head but that is my error, not the company. I would definitely order again
Size shown on site is my regular size with almost every brand, I understand that company changes so do size but when I ordered glasses from you guys they were kids size and even in description there was no mention of this.
I have absolutely no idea why this company has a 4 out of 5 stars rating. Items are not in stock...
I am very satisfied with the glasses I picked out, I lost my origional pair, needed new ones found smartbuyglasses. I wasn't let down, they showed up quick and fit well.
Horrible customer service. Will never purchase anything from there again. Kept being told it was my fault, proved it wasn't and still was told I had to pay for shipping to return product and would not be refunded until product was received and error verified. Obviously that means once product received I would be told it that prescription was correct. Luckily my optometrist was kind enough to replace the lenses for free
Amazing experience better quality and quicker than going into big name brand optical place. Prefer the lenses from Smart buy. Better transition to multi focal lenses
The glasses I originally bought were too loose and Lauren from customer service assisted me in returning them and getting the replacement which is perfect!
I love my glasses, and SmartBuyGlasses delivered my perfect prescription, on time, and they're great!
The delivery was fast and item purchase was exactly as advertise.
I was able to purchse hard to find Kate Spade glasses at a very good price. Received very quickly. Will use for my next purchase.
Very happy with the service, received glasses and the delivery was extremely fast thanks and will recommend
Expansive collection of eyewear
At affordable prices
The wait time could improve
Hi,
I can say the experience not bad and not good because the price high and lenses must be high quality.
Dear Amin,
Thank you very much for your feedback and I apologize for the inconvenience it has caused.
I have sent you an email for further assistance.
Sincerely,
Caselyn
I purchased a pair of prescription sunglasses and received them in less than a week! They were perfect as expected.
Selecting my new glasses was a good experience, delivery was relatively quick. However, the expensive lens, although supposed to be the most durable, soon showed scratches even though only the cleaning cloth provided with the glasses was used to clean them. SmartBuyGlasses Customer Service was somewhat quick to respond however, they sent me a set un-cut lenses. Not many places want to cut the lenses and install them in your glasses, so I'm left with a pair of expensive glasses with scratches and an un-used pair of un-cut lenses that cannot be used.
UPDATE: This issue has been resolved! The Service Manager I worked with (Caselyn) was super helpful and replaced my eyeglasses at no charge. Now that's good customer service! Thank you!
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Usama,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At SmartBuyGlasses, we strive to provide the best experience we can for our customers.
We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue.
Sincerely,
Lauren