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SmartBuyGlasses Reviews Summary
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I will be shopping here exclusively for all of my frames thank you SBG! The best prices for designer frames hands down
The website was easy to use. Adding the prescription was simple and the glasses arrived within 2 weeks
Edit: Nicole fixed it satisfactory
First they tell me my credit card payment has been flagged as suspicious. Option A send them my ID card (hell NO) Option B new payment link via PayPal.
I opt for B. They tell me they canceled the outstanding credit card payment and I need to wait for the PayPal link 5-7 days. I say hell no, just forget it and cancel the whole order. I will order the glasses somewhere else. Suddenly my credit card payment goes throught after I ordered my glasses elsewhere. How is that possible? Firstly, they said the credit card payment was canceled already and secondly it was not checked against any ID that they previously needed. I now told them to cancel the order and refund the credit card payment and not make the glasses. If they are too incompetent for that and still make my glasses and send them to me, I will return them immediately.
Awful! No specs arrived, tried ringing and emailing nothing! Con artists
I found a frame I had been looking for for some time. I have a small face and so struggle to find narrow frames.
I have been ordering from Smartbuy for more than 3 years and the service is always excellent and consistent from one order to the next. Would definitely recommend as prices of contact lenses are affordable and good quality.
My glasses took four full days to get out of Hong Kong. They're still not here weeks after I ordered. Can't comment on the quality of the product, only that the company's choice for shipping is probably not much better than mule. Customer service very snarky and keen on educating me. I don't want to be educated to your inferior business model. Going back to reliable Giarre—now that's an eyeglass company to admire.
Dear Bruce,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At SmartBuyGlasses, we strive to provide the best experience we can for our customers.
We take our customers’ feedback very seriously and I am glad to see that this issue was already resolved.
We would love to make things right if you could give us another chance on a new order.
I hope to welcome you again in the future.
Sincerely,
Allison
... but not the fault of the company, unfortunately the glasses were misplaced by Royal Mail and never delivered due to the huge strain on these services due to Covid-19. SBG did eventually refund for this but it did take a bit of back and forth correspondence between us. But I want to fair and say it was an extremely difficult period for them so I really appreciate them resolving the issue despite the time taken. Would look to buy from them again in the future.
Hi Caroline,
We are sorry that your experience was not an amazing one. At SmartBuyGlasses, we strive to provide the best experience we can for our customers.
We are continuing to improve our business and product offerings on a daily basis. I hope that you will consider purchasing from us in the future and give us the opportunity to show the improvements we have made.
Sincerely,
Nicole
I ordered a pair of sunglasses to wear to my son's wedding. It took them over a month to get here. In the meantime, while waiting for the glasses to come, I bought the same ones somewhere else and cancelled my order in writing with SmartGlasses and DHL(the mail order service). I literally spent hours trying to get a return order slip. They disconnected me twice supposedly without a return call. It is absolutely the worst company I have ever dealt with. Do not buy glasses from this company. They are a sham!
Hello Lily,
Thank you for your feedback. I am very sorry to hear that the glasses you received is too big for your face shape. Please be advised that we have our 100-day return policy. You can always have the item returned to us either for an exchange or for a full refund as long as it is within 100 days from the time that you have received it.
Please reply to my private message and let’s work together to resolve this.
Sincerely,
Nicole
A lot cheaper than the high street opticians and the same quality. I have bought two pairs of RayBan varifocal glasses and both have been superb and arrived in just over a week.
I was able to replace my glasses which I'd driven over in a car. The optician didn't stock so I was so pleased to find the same ones on your site but at a cheaper rate than I'd bought them initally. Bonus. They arrived promptly with extra lenses and in a great case. Excellent service. Excellent products. Will def use you guys again.
The sunglasses I received where exactly as pictured, amazing prices for designer brands and also with the prescription sunglasses it's a great price
Ordered from smart buy for a while now, contacts can take a little longer to arrive but brilliant price and ability to earn rewards against future purchases
Excellent and prompt service. Great Company. They were prompt and had the actual model I wanted.
They are real frauds.
First, they did not give our order. After repeated mails, we asked for our refund which they said have initiated.
On the 5th working day, when we mailed them, they said check with your bank.
On the 8th working day, when we mailed them again saying our bank itself haven't received any money, they reply saying - OH! Sorry OUR ACCOUNTING SYSTEM HAD AN ERROR!
Likely seriously? You CHEATERS! We are constantly behind them to give our order and then our refund (around 20k) and they are saying now they have accounting errors!
We are going legal with this company!
They are frauds.
Smartbuyglasses India - You guys are really sued now!
You have looted us and our money!
First you couldn't deliver the product saying due to lockdown and now accounting error!
When on the 5th working day we had checked. Why didn't you guys check then!?
Accounting error after 8 working days?
Seriously? You guys think we are illiterates?
You guys are sued!
You better ensure our refund within this week!
We NEED OUR MONEY BACK!
We need it!
Vaidehi and Jaspreet
Hello Vaidehi and Jaspreet,
Thank you for your feedback.
I regret to hear your displeasure on this matter and for finding our services lacking. Please be assured that this is not the standard of our service and feedback has been given to the concerned representatives for this not to happen again.
Upon checking, the issue has been resolved already. I hope that you already received your refund. Please know that we value and appreciate the report that you have given as it will help us to improve our platform to give you exceptional online shopping experience.
Sincerely,
Nicole
Got my glasses way quicker than expected. They were exactly as pictured and described on the website- will definitely purchase from here again
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heidy,
I am really sorry that you have received glasses with wrong prescription, and that no one offered you to return them for an exchange or a full refund.
I will now contact you privately to help you further with this case.
Sincerely,
Jelena