SmallwoodsReviews 1,710

To be honest I was super concerned after my canvas orders ($300 worth) after I got a pop up message saying the were of low quality. In my head I was thinking yeah right they were shot by a photographer... so I went ahead with the order. Then concerned about the pop up I began looking online for reviews and SO many people were complaining of low quality shots being blurry and the company didn't refund their money. So I quickly realized it was screenshots of the images I uploaded not the actual files so yes the quality was very low. I immediately opened a customer support ticket on Smallwoods website about an hour after I ordered (again worried about customer service not getting back to me and the prints going into production before I could fix it) and I was very surprised that a sweet woman named Mackenzie reached out via email and refunded my order on a digital gift card so I could reuplod the correct files. She even proofed the new image quality for me assuring me they looked great. I haven't gotten the canvases yet and will update, however I was please with the customer service aspect and wanted to assure anyone reading these reviews that they for sure got back to me and allowed me to correct my mistake. If you do get an upload error for quality, there is a pop up and you continue at your own risk. As it is a custom order, I can understand why returns aren't taken. It states on their website their suggestions for an optimum print. So I feel like some of these people losing out of their money was due to not paying attention (like me).

I ordered three 25x25 signs. Two came out great. The third was a wedding picture. When I uploaded it on the site, it didn't give me any warning that the resolution wasn't good enough for the size of the photo (like most reputable sites do). They made and shipped me a blurry picture and said they won't exchange it because it was my fault. How should I know the resolution wasn't good enough if 1. They website didn't notify me when I was making it and 2. They never reached out when they saw the blurry picture. Just took my money, shipped it, and told me oh well. TERRIBLE customer service and I will never recommend this company to ANYONE.

Checking bbb.org I found the news release articles, consumer alerts and BBB rating concerning. However, I wanted to reach out to Smallwoods. I called with my custom sign design questions. No Call Center Involved! So nice. Monica, in office was very helpful and patient with my questions as well as walking me through deign process. She freely shared her opinion when asked. I asked about the poor BBB review/report. She shared improvements Smallwoods has implemented. More research showed Improvements were obvious by a consistent upswing in reviews 2018-present, and "MONICA WAS THE BEST!

I picked a photo that I loved, submitted and paid for my order and waited near the mailbox. It arrived! The picture was so blurry it is unusable. The vendor boasted of a guarantee. I contacted them to learn that the guarantee only covers "pre-made" items they sell. They explained that my picture pixel count was not high enough, thus the fine print. As a consumer I wasn't aware of my photo count, I just knew it looked great on the computer website they provided I DO NOT recommend this company if you are using a photo of your own. Shutterfly is a much more dependable option!

NEVER BUY FROM THIS COMPANY! TERRIBLE CUSTOMER SERVICE! I was in the middle of checkout when I realized I hadn't applied a coupon code and because the order screen had not processed yet I quickly went back and applied the code. I found out after I had been charged TWICE one without the coupon applied. I immediately emailed customer service where I was quickly shot down and said "as soon as orders are purchased they are immediately sent to processing"... long story short I'm getting two of the same products and apparently "nothing" can be done! ZERO STARS! DO NOT RECOMMEND!

I ordered the Custom Map "Home Sweet Home" wood-framed sign and I absolutely love it. I'll admit I was skeptical after reading some bad reviews about their custom signs especially, as well as their customer service, but I am pleasantly surprised and pleased with my experience! The sign was delivered just 4 days after I ordered it and it was packaged such that the frame was protected and safe. The map of the city matches exactly the preview on the website and it makes a great addition to our living room! I cannot speak to the other products they sell, especially the custom photos, but I would definitely order again!

I have bought multiple items from Smallwoods, not only wall decor but also lighting. I had an issue where the print was a little bent. They immediately sent me a new picture and did not want the damaged item back. Another instance, in Feb. 2020, I wasn't pleased with the picture. They immediately asked me to return it with no shipping charge, and I received a full refund. It's extremely strange to me, that I have had a couple of issues and have had no problems when others have these complaints. It makes me suspicious of these issues.

I ordered "Bless this Home" wall hanging. I added our last name and year we were married underneath. When I received my sign the words "our text h" followed the year printed. Obviously, although I did not delete those extra letters, I'm angry with the fact that the sign would not be checked and to even leave your company without it being redone. I notified support 3x and got nowhere with making this "no brainer" error right for me. A photo has previously submitted to support.

I've been eyeing this company for a while (first saw it as an ad on Instagram) and really wanted to order my family pics from them. I finally did and then it didn't ship. I got nervous because I didn't read reviews first and coming here got me nervous. It had been a month and there was no update on my order being shipped. So I emailed support about it. They got back with me the same day and said something was wrong with the shipping label and it didn't ship. They apologized and sent it right away. Within a week I got my order and I absolutely LOVE my pictures! I got two hanging canvas, one of their stock hanging canvas that says home, and then one framed picture. I made sure to upload my pics from my computer (do not use pics from your phone!) and the quality is great! The frames all look good and I'm happy about the service even though there was a hiccup to start.

I received a damaged product the first time I ordered and they were quick to respond and get a replacement sent right away, which I appreciate. I feel very much in the dark though when I place my order about when the product should come. No eta at all. Even with the arrive app they suggest. Also, the quality isn't as good as I was hoping, but still looks good once on the wall. I just ordered 3 more custom items from them, hoping to be pleasantly surprised. All in all decent, but hope they start giving me an eta when my order is placed.