Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
We monitor reviews for authenticity
The four framed pictures of my grandchildren are beautiful. They turned out even better than expected. Excellent color and quality. They were shipped promptly and packaged very well. Everything was on point!
Love my frames so much! The colors are beautiful and so well made!
Customer service was zero help and did not care that I was completely unhappy with the quality of the print. They say it "meets their QC standards" well their standards must be extremely low. The picture is lighter in color and distorted looking as if it was stretched to make it wider. They refused to reprint or provide any sort of resolution what so ever because it apparently meets their low quality standard. Would never order a canvas print from them again.
I've used Smallwood for years. They never disappoint! They are beautiful and quick delivery.
Always a great product. They take pride in their quality and service. Timely delivery of picture.
Troy, we are happy that you are happy! We appreciate your support.
We continue to order our big wall photos from Smallwoods! The quality is great. They are easy to work with! And the photos look amazing and very classy! So many people give us compliments! Thank you! Ps fast shipping too!
Annika, we're thrilled to hear that you're loving your prints and that our team could assist with your order. It means the world to us that you continue to choose Smallwoods! Thanks for your kind words.
I bought a canvas of my wife and I at our wedding as a 10 year anniversary gift. As a customization I added the date to the bottom right. The delivered canvas had the date twice on the bottom even though I hadn't designed it that way. It was too late for the replacement and despite ruining my gift, smallwoods offered no partial refund or credit. 1. How is it possible to make that mistake in the first place? Poor QA.
2. A blanket policy that the only option is to fix with a reprint or full refund no matter what situation is terrible customer service.
Matt, we’re truly sorry your anniversary gift didn’t arrive as expected, especially for such a meaningful milestone. We hope the replacement arrives perfectly! We’re grateful for your support and would love the opportunity to serve you again in the future.
We ordered a canvas wedding print in a frame. It is a gorgeous print, great quality!
Carla, thanks so much for your feedback! We love that our Loyalty support team was able to assist you with correcting those damaged items. We hope you enjoy your wedding prints for years to come!
This is my third order. Each has been beautifully packaged and delivered on or before delivery date. Guests always comment on the high quality prints.
The website is so easy to use and navigate. The quality is SO GOOD. These frames are now the focal point of our dining room and we love them. Shipping was also quick!
We have several framed pieces from Smallwoods and love them all! They're my go to for large framed prints
Quality of the pictures and frames are very nice, have several different sizes hanging in my living room.
I accidentally ordered a canvas with NO frame. I then ordered a frame from Amazon but had to return it because it was too big. I'm still waiting to hear from Smallwood if I can just get a frame now.
Barbara, we are so sorry to hear of any inconvenience with your order! We understand how frustrating that can be. It looks like everything is now in place, and we're glad we could help get things sorted. We're always here to help!
I ordered a print. It was delivered wet. Small prints was incredibly helpful and replaced immediately. Grateful they helped when clearly it was a delivery problem. I have ordered in past and I will continue to order from this great company.
I ordered my mother a framed canvas for Mother's Day. I ordered it in plenty of time to get there. Once Fedex got ahold of it, it took 10+days to deliver it with several days of it sitting one state away and then was shipped to the west coast. When contacting Smallwoods, they told me there was nothing they could do once it was in the hands of FEDEX. I've ordered so many items from them in the past and I've always been happy with the products. This time I was frustrated as I feel my concerns and frustrations were not addressed because it was no longer at their facility. You have a choice when contracting with delivery companies. FedEx would certainly not be my top choice.
We’re truly sorry to hear how this delivery experience impacted such a meaningful gift. We completely understand how disappointing it is when a package takes longer than expected, and how that can affect your experience. Thank you again for your honesty and for allowing us to serve you. We hope the print was perfect!
I ordered my first inserts (I have something like 10 frames so when they came out with replacement photos, I was so excited) and I couldn't be happier! The photos always turn out perfectly and as expected! You'll never regret ordering from Smallwoods!
Answer: Hey Tammy! We'd recommend calling our team at (903) 321-2535 to tell them exactly what the email said. They will likely create an email thread with you if something needs to be fixed!
Answer: Hey Stephanie, thanks for reaching out! We are sorry to hear this. We suggest reaching out to our Loyalty support team to have them provide the next steps. https://www.smallwoodhome.com/a/support
Answer: Hi Priscilla! It looks like one of our agents did receive your physical address and updated your order. They emailed back as of this morning with confirmation. (: Please let us know if you need anything else from us! We hope you love your order.
Answer: Hey Jennifer! Currently, we have a 12-hour modification and cancellation window. If you are within this window, you can fill out our cancellation portal on our website https://www.smallwoodhome.com/a/support. If you have concerns about the timeline, you can always call our Loyalty support team at (903) 321-2535 with your order number, and they are happy to help.
Answer: Hello Ann! Live chat with our team (available 7 days a week) and they would be more than happy to provide you an update on your order!
Answer: Hi there Karen! We hate to hear this, that's not the experience we wanted you to have! Please reach out to our team via live chat at www.smallwoodhome.com/a/support and we would be more than happy to fix you up.
Answer: I had one print damaged during shipping but was able to fix it easily. They need to work on packing and shipping. There are opportunities for improvement.


Genny, thank you for your kind words and loyal support over the years! We truly appreciate you!