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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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On Point
June 23, 2025

The four framed pictures of my grandchildren are beautiful. They turned out even better than expected. Excellent color and quality. They were shipped promptly and packaged very well. Everything was on point!

Date of experience: June 13, 2025
Kentucky
1 review
0 helpful votes
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Review
June 23, 2025

Website was easy to use and great prices. When the product arrived I was shocked out how good it turned out. Will definitely order again!

Date of experience: June 13, 2025
Louisiana
1 review
0 helpful votes
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Review
June 23, 2025

Very Nice frames and prints. Service was fast and customer service was great when I had an issue with one of my prints.

Date of experience: June 13, 2025
California
1 review
0 helpful votes
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Love my frames!
June 23, 2025

Love my frames so much! The colors are beautiful and so well made!

Date of experience: June 13, 2025
Missouri
1 review
0 helpful votes
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Beautiful work!
June 23, 2025

Everything was perfect loved how it turned out and how fast it came!

Date of experience: June 13, 2025
Tennessee
1 review
0 helpful votes
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Family
June 16, 2025

I ordered 4 x large framed canvas and 1 large canvas. I absolutely love them! Priceless!

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Customer service was zero help and did not care that I was completely unhappy with the quality of the print. They say it "meets their QC standards" well their standards must be extremely low. The picture is lighter in color and distorted looking as if it was stretched to make it wider. They refused to reprint or provide any sort of resolution what so ever because it apparently meets their low quality standard. Would never order a canvas print from them again.

Date of experience: June 5, 2025
Alabama
1 review
0 helpful votes
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Always great!
June 15, 2025

I've used Smallwood for years. They never disappoint! They are beautiful and quick delivery.

Date of experience: June 5, 2025
Victoria B. — Smallwoods Rep
10 months ago

Genny, thank you for your kind words and loyal support over the years! We truly appreciate you!

Texas
1 review
0 helpful votes
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Wrapped canvas
June 14, 2025

Always a great product. They take pride in their quality and service. Timely delivery of picture.

Date of experience: June 4, 2025
Victoria B. — Smallwoods Rep
10 months ago

Troy, we are happy that you are happy! We appreciate your support.

Kentucky
1 review
0 helpful votes
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We continue to order our big wall photos from Smallwoods! The quality is great. They are easy to work with! And the photos look amazing and very classy! So many people give us compliments! Thank you! Ps fast shipping too!

Date of experience: June 4, 2025
Victoria B. — Smallwoods Rep
10 months ago

Annika, we're thrilled to hear that you're loving your prints and that our team could assist with your order. It means the world to us that you continue to choose Smallwoods! Thanks for your kind words.

California
1 review
1 helpful vote
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I bought a canvas of my wife and I at our wedding as a 10 year anniversary gift. As a customization I added the date to the bottom right. The delivered canvas had the date twice on the bottom even though I hadn't designed it that way. It was too late for the replacement and despite ruining my gift, smallwoods offered no partial refund or credit. 1. How is it possible to make that mistake in the first place? Poor QA.
2. A blanket policy that the only option is to fix with a reprint or full refund no matter what situation is terrible customer service.

Date of experience: May 13, 2025
Victoria B. — Smallwoods Rep
10 months ago

Matt, we’re truly sorry your anniversary gift didn’t arrive as expected, especially for such a meaningful milestone. We hope the replacement arrives perfectly! We’re grateful for your support and would love the opportunity to serve you again in the future.

Massachusetts
1 review
0 helpful votes
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We ordered a canvas wedding print in a frame. It is a gorgeous print, great quality!

Date of experience: June 1, 2025
Victoria B. — Smallwoods Rep
10 months ago

Carla, thanks so much for your feedback! We love that our Loyalty support team was able to assist you with correcting those damaged items. We hope you enjoy your wedding prints for years to come!

Texas
1 review
0 helpful votes
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This is my third order. Each has been beautifully packaged and delivered on or before delivery date. Guests always comment on the high quality prints.

Date of experience: May 1, 2025
Pennsylvania
1 review
0 helpful votes
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Gorgeous frames
June 11, 2025

The website is so easy to use and navigate. The quality is SO GOOD. These frames are now the focal point of our dining room and we love them. Shipping was also quick!

Date of experience: May 10, 2025
Kansas
1 review
0 helpful votes
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Repeat customers
June 11, 2025

We have several framed pieces from Smallwoods and love them all! They're my go to for large framed prints

Date of experience: June 1, 2025
Georgia
1 review
0 helpful votes
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Quality
June 11, 2025

Quality of the pictures and frames are very nice, have several different sizes hanging in my living room.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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I have not heard back
June 9, 2025

I accidentally ordered a canvas with NO frame. I then ordered a frame from Amazon but had to return it because it was too big. I'm still waiting to hear from Smallwood if I can just get a frame now.

Smallwoods attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2025
Victoria B. — Smallwoods Rep
10 months ago

Barbara, we are so sorry to hear of any inconvenience with your order! We understand how frustrating that can be. It looks like everything is now in place, and we're glad we could help get things sorted. We're always here to help!

Massachusetts
1 review
0 helpful votes
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Great experience
June 9, 2025

I ordered a print. It was delivered wet. Small prints was incredibly helpful and replaced immediately. Grateful they helped when clearly it was a delivery problem. I have ordered in past and I will continue to order from this great company.

Date of experience: May 29, 2025
Nebraska
1 review
0 helpful votes
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Poor customer service
June 8, 2025

I ordered my mother a framed canvas for Mother's Day. I ordered it in plenty of time to get there. Once Fedex got ahold of it, it took 10+days to deliver it with several days of it sitting one state away and then was shipped to the west coast. When contacting Smallwoods, they told me there was nothing they could do once it was in the hands of FEDEX. I've ordered so many items from them in the past and I've always been happy with the products. This time I was frustrated as I feel my concerns and frustrations were not addressed because it was no longer at their facility. You have a choice when contracting with delivery companies. FedEx would certainly not be my top choice.

Date of experience: May 5, 2025
Victoria B. — Smallwoods Rep
10 months ago

We’re truly sorry to hear how this delivery experience impacted such a meaningful gift. We completely understand how disappointing it is when a package takes longer than expected, and how that can affect your experience. Thank you again for your honesty and for allowing us to serve you. We hope the print was perfect!

Tennessee
1 review
0 helpful votes
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Amazing, as always!
June 8, 2025

I ordered my first inserts (I have something like 10 frames so when they came out with replacement photos, I was so excited) and I couldn't be happier! The photos always turn out perfectly and as expected! You'll never regret ordering from Smallwoods!

Date of experience: May 29, 2025