SkyScanner

This is a garbage website and I would highly recommend that no one should waste their time with. I spent an entire morning just trying to buy two tickets. Each time it would send me to their partner website, Travel Up, that would tell me (over and over) that the flights were not updated and that my purchase could not go through. Each time I would get them on the phone, there was NO ATTEMPT to fix the problem by trying to put my purchase through, only Travel Up trying to sell me a more expensive ticket, which seemed to be quite routine for them.
I will NEVER use Skyscanner or Travel Up again. I recommend that you do not either. They are a WASTE OF TIME.

DO NOT USE GOTOGATE via Skyscanner. CHARGED ME TWICE, GAVE ME NO FLIGHTS, NOW CANT GET MY MONEY BACK.

Although not a super reflection on Skyscanner, they are an advertised affiliate and I have been left with little other choice but to review here.

I booked a $750 flight only to get an email stating it did not go through and to try again, I tried again and got the same email, only to check my account and find $1500 gone and it now being at an almost zero balance.

After calling my bank they have said this is fine and the money will get released back to me in 10 days unless I can get Gotogate to email them stating that I did not get my flights and that they are permitted to release my funds straight away (which then cuts the 10 day timeframe down to four hours).

After AT LEAST a dozen calls and emails to Gotogate they still refuse to do this saying they never got any money so is not their problem, which I appreciate they didn't get the money, the bank even admit that the company does not have the money, but as mentioned, the bank refuse to give it back until they get authorisation 'just in case I am fibbing and I did get my flights' which I accept as being good practice from the bank.

Unfortunately Gotogate have thrown their hands up and said tough s**t, your problem, we are not sending an email with your requirements to the provided bank email address simply stating that I did not get flights and to release any funds they may be holding on their behalf. So now I am stuck in a foreign country with zero funds and zero flights and am forced to wait here 10 days until I can get any money to book the flight that was within my budget given I had not been charged twice and given nothing. I have even gone to the point of begging them just for the sake of me being a person stuck in a foreign land needing help, but I am just stonewalled each time to the point of sitting on the street and writing this review.

I wanted a flight from glasgow to marsellies return the best price {not leaving and returning in the small hours}was £444! For an indirect flight,{4 flights}, after i had paid i i thought i would have a look on easy jet site, £44 out direct flight £34 back direct flight, gutted these flights are all ways possible to book at this price, why did skyscanner not give me this option, there were no filters on for any time or any thing when i was booking it should have shown me this option, there not a very good search engine, there cookies work out how to squeeze as much as they can out of you when you search.

Skyscanner do not give you all the information about the airline companies they allow to advertise on their web site? E.g. Tigerair, brought a oneway to ticket so then I could have gone to china etc and then back to my original destination, round trip, now sky scanner lets you buy these types of tickets, and when you get to the airport these types of airlines do not let you travel and insist on buying a returning ticket, read the reviews of many people on trip advisors have complained about their dirty trick campaigns and sky scanner should start to question these companies, make it safe and travel free without these types of complaints for genuine people, It should be easy of travel and let people enjoy their holiday breaks.

Recently upgraded my skyscanner app, I'm so disappointed. I've been a huge fan of skyscanner for a number of years, I had noticed a disimprovement in the previous versions so tended to try avoid the updates. Now find it very tedious to use, definitely not user friendly.
I used to love hitting the everywhere and seeing the month chart and searching from there. Might be best to now go direct to the airline sites. Such a pity!

Booked air tickets to Mexico at a very decent price and received an email to confirm the booking. It was only when I checked the email a few days later it said all was booked unless we had received an email in the spam folder to say that the booking had not proceeded. It was no surprise that there was an email in the spam folder saying payment declined although the money was in my account. When I phoned Skyscanner they said the flights were c 3 times the original price. I went elsewhere and got them for double the original price.

First payment didn't work, so i received a message to try it again, which I did. After that I didn't receive a confirmation. When I called I heard the order was canceled and the flight would cost 3 times as much now. Eventually they hung up on me after only being able to repeat the words: "I cannot do anything for you please book your flight on the internet". Right now I'm waiting for my refund not sure if I will get it back soon. They don't care about the custommer and the custommer service is only there to tell you to stop complaining. Now I have to book my flight at another company one day in advance and I will end up paying a 150 dollar extra.

DON'T BOOK YOUR FLIGHT HERE, WHATEVER THE DISCOUNT IT MIGHT END UP COSTING YOU MORE.

1 out of 5, reviewed on Jun 06,2016
I booked a trip from the uk to australia online, as I used my mother's credit card her details were on the flight details. I then contacted gotogate, which they then informed me that I could not change the name on the details of the flight. I needed permission from the airlines they said. I then contacted every airline to do with flight and they informed me that the airline policy to name changes are permitted. To the reply from gotogate that it was not policy of the airlines. I lost the total amount of my flight and had to pay for a new flight. I did not receive a refund either as promised, only airline taxes. I rate gotogate as a fraud. I would not recommend this company to anyone in the world as they deceived me and lied also about my refund. Pass this message on to all who book or think of booking with this company
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