SkyScanner

Never ever book here. I understand that COVID-19 really hurt much of the travel industry. However, I have never been treated with the disrespect, anger, and outright malice that the employees at this company treated me with. If you talk to Max heads up, he was unhelpful, did not talk to me like I was a human, and proceeded to yell at me over the phone on one occasion of talking to him. I received a COMPLETELY different answer from EVERY EMPLOYEE. Every. Single. Person. So don't trust anything. I booked a flight for $1127 and only am receiving $450. That's it. It is safe to say I am utterly disgusted and disappointed. They continued to blame it on Air Canada, but the airline was helpful (after I called them three times because the employees instructed me to do so) and informed me it was all held up on THEIR end.

They are liars, cheats, rude, and horrible people. I never leave reviews, however this company has left me crying on three occasions because of the way I was talked to.

Please SAVE YOURSELF and NEVER EVER book with SKYSCANNER.

Be aware of that searcher site - they are promoting scamming businesses. I have been using skyscanner.ie several times. The best prices almost always is offering lastminute.com or one of the sites of LM Group lmgroup.lastminute.com for example bravofly.com. The problem is that lastminute.com and
bravofly.com and another sites from that group have very very very bad reputation - you can read about that on many sites in Internet. People don't read comment's, just they use searcher as me. I thought that sites promoted by Skyscanner are "safe", but they are not. I booked some flight ticket on brovafly.com, using first Skyscanner.ie to find the cheapest one. The price for ticket have been about 30 EUR lower than on airline site.

After rescheduling of one of my flights, I requested cancellation. My ticket have been cancelled 6 months ago and I don't have still refund or any informations.

Bravofly on 2020-03-05 wrote to me:

"Hi Marcin, Booking ID: *******784

We are writing to inform you that we have confirmed your cancellation request.

We will make the refund of EUR 459.36 to your original payment method. This refund will be made as soon as we receive the amount from the airline, which could take up to 2 months.

Thank you for choosing Bravofly!
Kind regards,

Customer Care Team"

It's already 6 months - no any refund, no any contact from Bravofly (only automatic respond from lastminute.com).

It was not COVID airline cancellation, but typical cancellation requested by me after rescheduling one of my flights.

My conclusion - be aware - do not use Skyscanner - you will find (as me) cheaper tickets than on airlines websites, but you will have problems next (as me), because Skyscanner is promoting scamming businesses. And don't belive that they don't know what is going on with LM Group, because it's very easly to find that informations. They are not banning them, they are supporting, so they are taking part of that scamming.

I have been using intensive sky scanner website for my last year trips. Bought dozens of flight tickets in Europe and south east asia using their search enginee. I never had problems when i have bought the flight tickets from airlines. All issues appear when using shady travel agency such Go to Gate and god knows how many are there. The problem i have is regarding quality of travel agencies whick your website list them, especially with GoToGate travel agency, which declined the refund. It have been already 6 months since im trying to get my refund back, the charcgback is still in pending and today i have received an email from GotoGate which informs me theres another 60 days delay in order to get my refund back.
In my opinion Sky Scanner is legit, but being associated with those scam companies and refusing to delist them, make them a scam as they are. I rate them with 1 star and i will never use Sky Scanner again until they clean their yard and remove those scam travel agencies.

My flight was cancelled by the airline.
The airline send me an email saying that I need to call the agent (skyscammer).
I spent two days on the phone and still they refuse to do anything. Each agent tells me something different and when I tried to tell this to them, they hang up on me. There is no supervisor to talk with. I called back the airline and they told me that the agents of skyscammer are dishonest with their customers.
The agent from the airline told me to tell skyscammer to call them and have a three way phone call with me so that they can tell them that they are lying to me.
All I want is to change the date of the flight since the flight was cancelled.
They refuse to do the conference call, they refuse to give me a supervisor, they refuse to give me any service whatsoever.
Here is a partial list of the "agents" that I spoke with in the past two days from Skyscammer:
Madan Sales department
Abu customer service department
Sanaket front line department
Tahur - customer service department
The rest refused to give their names or they just hang up on me after waiting on the phone for 1.5 hours for each call.
I spoke with the agent Glory from Philippine Airlines. She told me that they all lied to me and that many customers have many complaints about Skyscammer.
If Skyscammer would like to respond to this before I take them to court, my email is included for them

Terrible organisation.
Have had so many push backs on my refund. It's now been 64 days and still nothing and no communication.
I'm assuming they could be distributing funds to untraceable places so they can go into administration without paying anyone refunds.
So unfortunate my friends and I used them all the time. That won't happen again and I have made it my mission to advise everyone I encounter of my experience.

They've removed their ABN off the website it seems. But if anyone needs it for legal claim processes please let me know. I luckily took a screenshot before they removed it.

Skyscanner is showing flights from very shady unknown companies that offer up flights that don't exist or maybe were canceled some time ago. These shady companies will gladly take your money and fight to not give you a refund. For example an Air China flight from IAH to TSN is showing for $5077 on May 19th on Skyscanner using Hop2, Justfly and several other unknown outfits. Air China currently offers NO flights on this route. Maybe they some months ago before Covid-19 but these places will still take your money offering tickets on a non-existing flight. The reviews on these companies are terrible. Maybe some of these companies are the same with just different names. Very disappointed.

Skyscanner is fraud. They directed me to Edreams company. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses

I always used Skyscanner with quite some success to find discounted tickets, but lately I had the unpleasant surprise to buy tickets from the agency Kiss and Fly, please contact me if you want further details about what happened. I used once kiss and fly in the past and fortunately there was no problem (no need to interact with them beside buying the tickets). If something needs to change (and it happens!), that's where the problems start. My recommendation is to consider more seriously the complains of so many customers towards Kiss&Fly, and possibly take some action against it.

Regards