SkyScanner

In addition to stealing money from their customers by referring you to scam sites, they leak (sell?) your password to scammers.

My name is Komal and I booked ticket through "mytrip on skyscanner". Terrible worst any type of word is not enough for this fraud agency. The whole story is my flight was cancelled by The airline. These people refused to give any alternative flights. They also refused to provide any information how much refund I am gonna get. They have refused to call airline as well. Finally I made a call to the airline and they said that we will give full refund. But this mytrip people wanted to deduct the money around 100 or more than that when I asked for what reason! Then they said administration and this and that fees. Why would I pay a single penny to someone who dont even call airline, doesnt provide any information, stop receiving my calls, putting me on hold for an hours, who doesnt even have information I ask for, completely crap management, and finally just want to steal the money when airline is paying in full refund to me. My humble request to anyone who read this review - "never" buy any ticket from mytrip and any such fraud people. Go to airline website who is willing to take responsibility.

This is a fraudulent company. They take your credit card details for tje reservation the cheapest price, and then cancel the reservation at the last moment and offer to buy the ticket at the highest price. Do not contact them if you do not want to waste time and money and have problem with bank account!

Useless website. Always shows the wrong prices. Once you choose the flight, the prices rise by 200%.

Four times paid to book a business class ticket to USA, four times cheap tickets cancelled booking. Skycanner directed to this site. Frustrating experience. Booking was from Geneva to Seattle. One can understand once, four times same excuse after getting the payment. Is it joke or scam? Cheap Tickets has not taken any responsibility for their mistake. It appears no responsibility for such blatant cancellations. When customer want to correct a minor mistake like date after booking, they charge, but for them no responsibility for taking money but not sending the ticket.

The companies that skyscanner is cooperate are not to be trusted. Do not lose money on this companies.

I had terrible experience with them and gave up at the end because I could not purchase our tickets, it seems they sell the tickets but they request the booking and actually you may think you have the tickets and nope you do not!
If you try to reach out them that would be the biggest mistake forget about it! Sebastian or someone else picks up the phone and they only speaks Spanish in the USA! Can you believe that!? So I just skipped them and purchased from cheapoair and have my tickets quickly!

Skyscammer would be a great name for this company. We lost €800 to their parthner, Mytrip. We booked through Skyscanner thinking we would be directed to the airline. We never noticed we were booking through a third party company. They sold us tickets we could not use!

Skyscanner will not take any responsibility. Mytrip is located in beirut and will not refund if anything goes wrong. They will not answer phone calls or e-mails.

Please do not book through Skyscanner! Even if you use this site to look for flights you can still book through the airline. This is much safer.

This has to be the worst flight experience and customer service I have ever had the displeasure of experiencing. Apparently, I'm far from the only one. Let's begin:

I had to attend a passport renewal at Ottawa in Ontario, Canada and decided to go with Skyscanner since they had a certain flight for a very good price. The renewal was scheduled for the end of July and I booked well in advance, way back in May.

Upon paying for the flight, I received a a confirmation email from Skyscanner saying that my flight had been booked successfully even providing itinerary documentation. Fast-forward to the 26th when I arrived in Ottawa with no problems. Prior to arrival, the airline I was booked with, WestJet, had advertised their mobile app which I thought would be convenient for my return flights. Upon accessing the app, I found something very disturbing, the last leg of my return (from Toronto to Charlottetown, PEI) was non-existent.

I initially thought that this was a problem with WestJet and after a 5 hour hold, I finally got in touch with a wonderful service agent who told me that I was a no-show for the flight. How? How could I be a no-show for a flight that wasn't supposed to happen until the 28th? Keep in mind that the first part of the return flight (from Ottawa to Toronto) was indeed scheduled for the 28th as it was supposed to. So how exactly was a connecting flight already flown?

I of course tried to contact Skyscanner and this part is very important. THEY DO NOT HAVE A FUNCTIONING PHONE NUMBER FOR SUPPORT. I began to panic of course and also opted to send an email, praying to anything that they would reply soon. They didn't. In fact, it wasn't until the 28th that I got an absolutely useless email from Skyscanner stating that they were not to blame and that it was the airline's fault.

How am I so sure it was Skyscanner's fault you may ask, because you can actually look up flight histories for any airline in this part of the world and guess what? The flight never existed hence I lost hundreds of dollars to Skyscanner who neither took accountability nor tried to compensate me in any way. They couldn't even attempt to contact the airline on my behalf.

In summary, just know you're paying roulette with your money when you choose to use this appalling company!

Fok $#*!scanner
Piece $#*! scanner
$#*! scanner
Modfok scaner
Too excited scanner
Only you can find tickets $#*! scanner
Go f yourself scanner

Very bad company as it works if scammers such as kiwi.com. I would strongly recommend to avoid unless you want to ruin your vacay.

I used sky scanner to book a flight a month ago.
A day before the fly, I checked my schedule and I was so confused because all my flight schedules were changed. I asked sky scanner customer service and what they said made me really upset.
They said they don't know why they did not notify me that my flight is canceled. They just booked alternative flights what they think it's the best option without telling me at all. If I did not check the flight schedule whole my trip would have been disaster.
I asked them to change my flight time as close as my original schedule since I had an appointment for my business.
Customer service person was just keep repeating "I understand how you feel, I am trying to help you changing your schedule with alternative flights, but there are no alternative flights"
Are they playing with me? They were basically saying they don't want to help me.
Although there were other airlines, they could change my flight they were just saying we can't.
If they cannot do anything and so $#*!ing useless, why are they even telling people they provide service?
They just $#*!ed up my schedule and forgot to inform me and did not help me at all and also wasted my time and money. I suddenly had to stay in my destination 2 more days and I had no place to stay.
Pleas Do Not Use sky scanner. It will waste your money, time and energy.

They work with scammer 3rd party comanies like Kiwi
Stay away for you own good. There is no win here!

SKYSCAMMER - deserves 0
Friday 19 March 2021 - after booking and paying for my ticket, arranging and paying for a COVID test, this fraudulent company decides they want want to make more money out of me so they are cancelling my reservation claiming a system error. On top of that they write me they will refund my money within 5-10 working days (!) and that would be for a service they didn't even provide. Their customer service team is advised to say it's the customer's bank that can not enable the refund! How petty for an excuse. AVOID THIS COMPANY AT ALL COST!

Booked a flight via them with flightcatchers. The picture shows that the flight was flexible and no charges would be made particularly because of COVID so i booked in good faith. I wanted to change the date by just 1 day and flightcatchers wanted £87 for tax and admin charges. Why does skyscanner allow them to falsely advertise like this. I could not find any where to contact them

I am finding my tickets through skyscanner regularly. Usually, everything go well.
I also have an experience of being redirected to 3rd party website, which tried to rip me off big time. In that case, skyscanner helped me get my money back.

More details on it:
I was redirected to a website alrehlat.com. My flight was cancelled, thus I needed a refund. However, website alrehlat.com started acting like a scam. They were acting against their terms and conditions, denying information from their call center, refusing to clarify refund process, doing miscalculated refund offers, not replying to my mails.
At that point, I didn't expect to get any money back. I reported this to skyscanner. To my surprise, skyscanner pressured alrehlat to respond to my mails and eventually they secured me the full refund.

I had booked a flight Mackay - Brisbane - Sydney return but due to covid could not travel and had a credit with them. Need to fly Mackay - Brisbane and got confirmation from the airline and Skyscanner / Trip.com that I could use my credit but at the time Skyscanner / Trip.com said try later as the airline doesnt have the seat class available for my dates, couldnt tell me what dates they were available for and said use another date basically guess what dates or try again in two months. I tried again and they said no problem I might have to pay the difference in airfares which I said fine. My original flights cost $250. They came back to me and said that I must pay in $300 as that is the difference in airfares when I know that I could book with the airline directly and pay less than $250. Dont treat me like a fool

Skycanner has stolen over 2200$ from me. I cancelled my flight over 6 months ago and was told by one of their agents on the phone I would receive my refund on the card I booked with within 12 to 14 weeks, it has now been over 6 months and they won't awnser my emails anymore and they don't even have a phone number anymore. All I can think of this is that they have stolen my money and are a bunch of crooks.