SkyScanner

A heads up for skyscanner - I would be dumping the booking "partner" called bravofly, as it is as shady as they come. I know it is not skyscanners booking process that is at fault but they DO promote bravoflly. Bravofly present with very deceptive and tricky practises when booking, and it does NOT reflect well on skyscanner. I assume they get revenue from bravofly for clickthroughs. I have used aggregators a lot in the past, but would avoid skyscanner like the plague as they support dodgy players that damage the tourism industry.

Totally useless……. Did a search a flights and wanted to save for a price alert. Wanted me to sign in with verification code, Over and over and over…. You get the picture…. Could never sign in. Pretty useless piece of sofware!

I recently booked my ticket with via.com after Skyscanner recommended them on their website. Little did I know I was entering 2 nightmares - dealing with via.com and dealing with Neil and Anastasja from Skyscanner's customer support who before even reading my email decided to side with their "travel agent".

Here's the story. Via.com auto-filled my passport issuer with the country I was booking the tickets from. This has been confirmed by Skyscanners support Anastasja when she tried to prove I am wrong here. Somehow she still managed to victim blame me for this mistake. As a digital nomad of 10 years, I booked hundreds of flights, and never ever did I make any mistake, up until now as the field was auto-filled and easy to overlook.

Just before I hit pay, I noticed a price change at the last minute, also not very obvious to people. But after trying to book with airlines whose website kept freezing I decided to pay the extra charge just to get this sorted.

Via.com didn't send a transactional email but a personal email with my ticket. All this started to be super suspicious and this is when I decided to cancel the ticket and get a refund so I could book with a trustworthy provider.

I booked these tickets with a company card that I haven't used in months and only used twice before. Within an hour of booking with Via.com I started to receive emails to authorize the payments that I hadn't made. Clearly, these phishing attempts were coming from Via.com. I brought this up with Skyscanner too.

Skyscanner didn't listen at all, I spent a week talking to Neil who ignored all my concerns and ignored my wish to cancel the flights. Neil decided I was in the wrong and only believed Via.com. He thought Via.com tried to fix my wrong nationality on the ticket and that's my only problem here. Completely disregarding the rest. I asked to speak to his supervisor and here is where entitled Anatasja comes in. Not a supervisor by her email signature so clearly just a try to get rid of me by another basic worker. No further communication from them, possibly because I was 7 days before the travel, had to buy another ticket as the first one still had wrong details on it, spent a whole week dealing with this and ultimately, lost my temper on the incompetency and lack of empathy from Skyscanner.

Beware of who you choose to book with. I 100% trusted Skyscanner wouldn't work with scammers but here they are, not caring at all for the people losing their money because their greed.

Why are you using this company as a partner? Can I change the travel option with someone else's card and charge it? Customers are not stupid. Skyscanner will not do business in the future.

Skyscanner should change their name to Skyscammers and will fit them 100%. The agents they have are all scammers. They don't have actual access to the booking. All they do they are gambling with your money. They charge you less and go try, and most likely, they will not get the price and cancel your reservation. I had a passport appointment in GA and used 2 of their agents. Edreams and Ovago was the worst experience I had in my life. I am serious about this. I lost a three months appointment that I had reserved for passports.

Today I had ticket from Amsterdam to CCU (India). I booked Pegasus and Indigo combination. Flight route was Amsterdam to Istanbul, Dubai and New Delhi and CCU - kolkata. My ticket price was ******* INR, but all total I spent around ******* INR. As in Dubai for transfer between Pegasus to IndiGo I had to get on arrival visa. Which costs more than 3000 INR even for checked in bag in Pegasus I had to pay 38 EUR additional.

I booked this ticket through Skyscanner but unfortunately they had not mentioned clearly that I will need visa in Dubai airport. This is just harrasment. In future I will try to avoid connecting and try to avoid Skyscanner to book tickets.

Thanks

Unfortunately, Skyscanner allow anyone to be offer tickets, including scammers and thugs, I would bet that 50% of all their associates using illegal scam tactics to milk their customers, like edreams, wiki, and many others. It is unfortunate that customers go directly to airline websites to buy tickets they are quoted exoberant figures that they have left no optios other than using Skyscanner and it is associated scammers.

This is the scenario, I search a cheap flight in skyscanner and I saw this flight details on the above in Oppodo. I booked it and pay. I was on the boarding area when they hold me and told me that there is no flight from KUALA LUMPUR- TERMINAL 1 going to Manila, Philippines, instead it should be KUALA LUMPUR- TERMINAL 2, I was so shocked that you give me this kind of flight when it actually this terminal is not going to the Philippines. I was offloaded that time. I am frustrated that I can travel to Philippines to celebrate Christmas but Unfortunately Oppodo give me the wrong booking details.I have report this several times to oppodo app but they do nothing.

Moving forward, after almost a year. I want my refund. I need my money back. Since I did not used your service I am pretty sure that I deserve my money back. I am looking forward to receive the cancelled flight ticket payment in full 3,925.01 AED

My flight left 2 hours late, missed my connecting flight, and was expected to pay a lot extra for a new flight and pay for the hotel because they couldn't get a flight sooner the same day. My price was a lot more than what I would have paid if I had used Google flights. I got to my destination 1.5 days later than planned and paid +$800 extra. No savings at all.

Hello,

I have a very bad experience with buying of flight tickets through Skyscanner and it is because they sell tickets by scammers. They don't try to manage to offer tickets by good travel agency, for them important is only the commision that they would receive buy them, but not the quality of the service and happy customers at the end!

What is exactly my issue?

I am really very disappointed also from GotoGate service. I really don't know how it is legitimate company and how Skyscanner works with them at all. They don't care for their customers at all, they are really scam.

My flight is from Sofia to Manila on 13.03.23, for two passengers. I've added a Flexible ticket option because I know that maybe I would need a flight change and I've needed to change the flight date to be on 9.03.23 and the destination to be to Cebu. I called Gotogate Call Center on 14.02.23 and asked them for this change. And they said me that there is not a problem for this change, they will do it and I have to pay additionally 456£ for both passengers for the price differences of the flights. They sent me a payment link for the payment and I paid it immediately. I've received a confirmation mail for the payment but no confirmation mail for the changed flights. I have called Gotogate two days later on 16.02.23 to check if everything is okay and they said me that Turkish Aitrline rejected their request for changing the date and the destination of my flight I have to pay additionally 314£ for this change to be completed. I am very disappointed that they expect to pay additionally 314£ as I already agreed for the price change and if I known that the price would be so high, I have never done this change. I would say this is really a crime. They could say me several times that I have to pay more and more, how I could be sure if I agree and pay now again this 314£ that they would not say me that I have to pay more after that for the completion? Additionally I have called Turkish Airline and they said me that Gotogate has never requested them for changing of date and destination of my flight. So Gotogate are liying and this is a trick to steal money illegally. On top of that Gotogate also said that Turkish Airline cancelled my original flight on 13.03.23 from Sofia to Manila and if I would like to stay with it, I have to pay for it 319£ more. But Turkish Airline said me that they has not do any changes to my ticket. So now I either have not changed flight, nor I could go with my original flight and I already paid 456 pounds for all this. So this is absolutelly unacceptable, I am really disappointed, it's a real robbery and scam. I've asked Gotogate that I would like to escalate their scam somewhere and they created a ticket issue to his supervisor and said me he will support me for my issue and he will call me next 24 hours. But no response by him, I called them again and they said me he will call me after 48 hours, again no response. After that they said next 72 hours. And now 5 days later any call by anyone. And I don't know if I will fly at all, no tickets, nothing, I could not do any accommodations or internal flights booking.

Please never use Skyscanner and Gotogate!

Best regards,

Irina Ivanova

Never, ever use this company. Tried to search for flights to get to a friends funeral in NZ. Quoted £837. Went all the way through the process to book only to be told that it was no longer available at that price, it was now £2,800. Sky scanner site sent me to Trip.com. Clearly they are utter b……s. Travis Katz what are you up to? Sky scanner why are you connected/dealing with this company. Shame on you both

I have had a terrible experience with Skyscanner. This company promotes lastminute.com which is a scammer. I bought tickets for my family. Everything seemed quite normal, I bought luggages for the whole travel and requested for special assistance. After the transaction completed I expected to receive a quick confirmation but I didn't receive any until I asked the next day. However, this confirmation was a disaster as it did not include baggage for inbound tickets. Moreover no confirmation of special assistance. I asked them to correct this. They told me that I have only paid for outbound luggages and not for inbound which is absolutely nonsense. I asked Skyscanner to help me but the only thing they did was to forward my complaint to lastminute.com and nothing else. I kept writing to both of these companies and the latter denies their responsibility. Due to possibility of fare increase by passage of time, I bought the same tickets and for the same dates from a reliable website. So at the moment I have paid twice for the same travel: once without any e-tickets and without the services I have paid for to lastminute.com and via Skyscanner and the other time with my genuine e-tickets. I am going to make a formal complaint against these two companies. Any suggestions would be appreciated. I should add that when I sent this review on trustpilot, someone called Martina replied by saying that my case is being dealt with by their colleague Neil and that I should ask him for assistance, this is nonsense as Neil has only forwarded my email to lastminute.com and has never responded to my repeated emails. So they in fact are collaborating with lastminute.com in emptying people's money!

I have been following up for refund my money for tickets which is never issued!
Skyscanner after 6 months said sorry!
Do not trust to this application
I have been sending more than 70 emails to refund my money now i see many have same problem
REFUND SKYAE-*******

Bought tickets to Peru through Skyscanner because it was cheaper than buying from the airlines.

When things go well, it works smoothly. But when there are delays (like an 8 hour delay), and you miss your next connecting flight, its a nightmare. Do not buy through skyscanner if there are connecting flights because there is a chance that you will miss your connection and they won't help you. The airlines offer no protection for putting you on the connecting flight because you purchased through a 3rd party and not directly through airline.

If its a direct flight then yes, you can risk purchasing your flights through skyscanner.

Sky scanner days good days are over! They will direct you to sites like "mytrip" with cheaper fares who will take your money but not fulfil their conditions of the fare! A complete bait and switch scam! Avoid Sky Scanner and My Trip. Book directly with the airlines for guaranteed booking and fulfilling the terms and conditions of the flight! Eg confirmed booking, refunds, changes ect.

Booked a ticket with this bunch and got a call from them telling me that the tickets are all booked out. She had an Indian accent and alarm bells rang when she tried to get me another flight. I then hung up!

Literally the worse website to ever book your flight on. Gave me such a hard time. So on the website it said that my booking was confirm and i would get my e tickets with in 24hr hours. So it had been almost 2 days and i hadnt gotten anything i then called them to find out what the hold up was and i get told that my returning flight had been full. The basically gave my seat away to some one else. It was really upsetting to deal with this as you can imagine. They kept telling me we have another flight we can give you for the day you need to go but charging me extra. At that point i was so done with these people. So when i tried to cancel this ticket they wouldn't give me my money back telling me we dont do that and causing me alot of problems. Its only when i told them i would complain to their manager and report them for scam is when the listened. Stay away from this scam site guys.

Changing my name by deed poll
My daughter( who I haven't seen for four years) recently booked directly with skyscanner direct from Edinburgh to Melbourne and mistakenly put her mother's middle name on the booking( I don't have a middle name) we've notified skyscanner on four different occasions and despite their website saying the could/would make changes as long as it wasn't a different person they have refused to,
Blaming British airways (BA) I have contacted BA and a extremely helpful operator tried unsuccessfully despite speaking with various supervisors etc, they could not physically make these easy changes, they couldn't understand why skyscanner refused to despite there being no objections from BA.
SHAME ON YOU SKYSCANNER
I AM NOW IN THE PROCESS OF LEGALLY CHANGING MY NAME BY DEED POLL. It's a fraction of the cost of the air ticket ( as I can't afford to pay for another ticket)
I am in my 60s with failing health and am determined to make what might be my last overseas journey, but if changing my name to visit my daughter is what it takes so be it.
Skyscanner you are a DISGRACE, my vocabulary isn't extensive enough to say what I feel at this moment but god as my witness I'll be on this flight. Giving what's happening in the world at present I am positive that the local and national news outlets are going jump at this human interest story both here and in Australia and I fully expect to be greeted in Melbourne by hordes of flashing bulbs and TV cameras and I fully intend to notify as many as possible both here andin Australia. Can just see the headlines now
MAN CHANGES NAME TO VISIT DAUGHTER ( as skyscanner wouldn't.)
If this review prompts one person to rethink about booking SKYSCANNER then job done, but mark my word I fully intend this review to prompt 1000's of people to think before booking with skyscanner and do you know what it will be 100% worth changing my name for.
ONCE AGAIN SHAME ON YOU SKYSCANNER
Date of experience: 26 October 2022