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SKYLUX Travel

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,480
This company responds to reviews on average within 0 days

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Louisiana
1 review
0 helpful votes
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Travel to Europe
June 23, 2021

Agent was very helpful. Flights found quickly. Happy with price. We will see how happy I will be after the trip is complete.

Date of experience: June 22, 2021
Colorado
2 reviews
0 helpful votes
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Fast tickets
June 21, 2021

Nicholas was very patient and helpful. I had to change dates a couple of times and he just kept looking fir new solutions

Date of experience: June 21, 2021
Colorado
1 review
0 helpful votes
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Best in its class!
June 18, 2021

Tyke Thompson has been incredibly resourceful and helpful in the entire process.
5 stars!

Date of experience: June 18, 2021
Pennsylvania
1 review
0 helpful votes
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Bought a RT LAX-CDG-LAX in business with Elliot Ross at Skylux and that was the best experiences I have had in dealing with travel wholesalers in the past years.

Date of experience: June 18, 2021
India
1 review
5 helpful votes
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This is a sham and scam they interchange between deluxe and skylux.
They purchase tickets via people's rewards miles. So those tickets can't easily be refunded or changed if airline cancels or reschedules.

Date of experience: June 15, 2021
Herman B. — SKYLUX Travel Rep
over a year old

Dear Em, We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: [email protected]. Thank you for your patience and understanding.

Texas
3 reviews
0 helpful votes
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Best Travel
June 10, 2021

These guys are just fantastic, every time i use them the service is just great. The will work with you until everything is just perfect

Date of experience: June 10, 2021
California
1 review
1 helpful vote
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Consistent quality services
June 4, 2021

Ronnie Williams has become my go-to person for all our travel flight bookings. Over the years I recommended friends to him, the feedbacks are positive too. I particularly appreciate his thoroughness. He's been consistently responsive, patient, and helpful. In some cases he saved us significant amount of money, in other cased he at least matched the best deal out there, with quality service as an undeniable benefit.
I highly recommend Ronnie to anyone who likes the combination of quality service and good price.

Date of experience: June 3, 2021
New York
3 reviews
1 helpful vote
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Great service
June 4, 2021

We have been using Pablo at sky lux for several years and were always extremely satisfied with his service. He responds promptly, honestly, is reliable and looks for the best options.
We recommended him to several friends who wss add not to travel business

Date of experience: June 3, 2021
Ukraine
1 review
0 helpful votes
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Wonderful company, great vacation, amazing atmosphere on excursions. I can praise 100% rest for a long time, but our return for new impressions speaks for us. I remember my first excursion trip, the guide was able to lure and delight us so much with objects, with her stories, that after that I decided "That's it, I have to go again!".

Date of experience: May 31, 2021
Virginia
1 review
0 helpful votes
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My SkyLux agent, Weston Wolf, was fantastic and made all arrangements so that our travel plans remained on track despite airline changes.

Date of experience: May 28, 2021
Alabama
1 review
0 helpful votes
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The price was about half of retail. Our agent and service was excellent. The tickets were on Cathay Pacific and verified.

Date of experience: May 20, 2021
Florida
1 review
0 helpful votes
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Very satisfied
May 20, 2021

Professional! Courteous. Precise. On time. Communication: excellent!

Date of experience: May 20, 2021
Delaware
1 review
0 helpful votes
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Happy Customer
May 19, 2021

Otto
Is very responsive and helpful with recommendations and assistance in any last minute changes, Clearly the best travel agent i have worked with.

Date of experience: May 19, 2021
New Mexico
1 review
0 helpful votes
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Great results
May 19, 2021

Levi did a wonderful job getting our flights reserved and using money from a cancelled trip.

Date of experience: May 19, 2021
California
1 review
0 helpful votes
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Good Service is premium
May 19, 2021

I spoke with one of your agents who was very knowledgeable and made many helpful suggestions.

Date of experience: May 19, 2021
Canada
1 review
0 helpful votes
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Donovan
May 19, 2021

As usual is was a pleasure to deal with Donovan. He took the time to provide a number of alternatives very promptly and, thus we were able to make our flight decisions very quickly. His very quick response rate is very much appreciated.

Date of experience: May 19, 2021
California
1 review
0 helpful votes
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The amount of time they put in to help you find the best deal is amazing, no rush, they will try until they find the best deal possible, and when they find it, they will assist you with any issue until you get back from your trip, this is amazing. And Melinda Gates, I don't even know what to say, I have been booking with her 3 years but she always give her best like it's the first time. For our family of 7 trip coming up in June 2021, she gave it all to make our trip possible by offering us 3 to 4 options to choose from. I'm way beyond satisfied. Thank you for your time and hard work, best of all, your professionalism. Truly appreciate that.

Date of experience: May 19, 2021
Illinois
1 review
9 helpful votes
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We purchased two r/t tickets using SkyLux Travel. The airline changed the date and times -- several times -- then the airline cancelled our tickets through no fault of our own. No explanation was provided as to why our tickets were cancelled.

SkyLux advised us to contact the airline. We did and the airline indicated that they had ALREADY released our refund back to SkyLux. SkyLux indicates then indicates that they will send our full refund. We still do not have it. We have filed a civil summons against SkyLux Travel for our full refund and all court/attorney costs.

NEVER - EVER think about using SkyLux Travel.

Date of experience: May 10, 2021
Herman B. — SKYLUX Travel Rep
over a year old

Dear Jason,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: [email protected]. Thank you for your patience and understanding.

Colorado
1 review
11 helpful votes
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GARBAGE SERVICE. GARRRBAG!
May 10, 2021

Dishonest agent mentioned that we can get a full refund if changes happen in flight, but he lied. I will NOT use this GARBAGE company and their GARBAGE SERVICES again.

Date of experience: May 10, 2021
Herman B. — SKYLUX Travel Rep
over a year old

Dear Edvin,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: [email protected]. Thank you for your patience and understanding.

Florida
1 review
0 helpful votes
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We have been using SkyLuxTravel for many years to purchase business and first class tickets to fly around the world. The prices were always very fare and the flying experience was amazing. What differentiates SkyLUxTravel from similar businesses - great customer service and professional agents. Alonso Marly has been our agent for number of years. Amazing, understanding person and a great agent who always stays in touch, finds the best tickets and is there for us in case we need his assistance. Thank you Alonso and thank you SKYLUX!

Date of experience: May 8, 2021