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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,480
This company responds to reviews on average within 0 days

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California
1 review
0 helpful votes
Follow DEBORAH L.
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This is the first time I have used a Business Class Consolidator. I couldn't be happier with the price that OLBY got for me from Boston to Tel Aviv on British Airlines. I paid LESS than Economy Class! OLBY gives outstanding customer service. He worked diligently and quickly. I will ALWAYS use SkyluxTravel for all my airline travel.
Call them now!
Deb from San Diego

Date of experience: April 26, 2021
California
1 review
0 helpful votes
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Michelle is a very patient and supportive representative. We've spoken to Michelle many times in the past but never booked a trip with her due to one thing or another. She never lost her patience and was always quick to respond to new requests Finally, we booked a trip with her, SFO to Bali, Perth to SFO She found us a great schedule and price.
Thanks, Michelle.

Date of experience: April 20, 2021
Slovenia
1 review
10 helpful votes
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Mr. Jackson Wright, SkyLux Travel
April 20, 2021

I found Mr. Jackson Wright's performance outstanding. Mr. Wright was most helpful and efficient as well as thoughtful. He went "an extra mile" just to be sure I received the best plane seat accommodation. He heard all my suggestions and incorporated them in assuring I received the best plane connections. When I was unsure about, for example, wheelchair assistance, he responded immediately with helpful information. Mr. Wright was also very time efficient as it took a very short time to complete the entire booking for my flight from Ljubljana to Palm Springs and return. Mr. Jackson is one of your most valuable employees. I will highly recommend your company to all my relatives and friends.
With kind regards, Dr. Marjeta Ritchie

Date of experience: April 20, 2021
California
2 reviews
13 helpful votes
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Never again!
April 19, 2021

If you want to have a stress free travel experience, DO NOT use this service. I used this service for a 3 city trip out of San Francisco (Dubai-Maldives-Istanbul). What it looks like is that this service is a points/miles aggregator. Which means the flights available to them are mileage flights that don't always have the best schedules. Our trip started off really badly. We had a confirmation and ticket number from Skylux of our flight that took us to SF to Dubai via Istanbul on Turkish Airlines. We went to the airport only to find out that Turkish Airlines did not fly out that day. Not good. We had to spend a night at the airport hotel. Our agent, Rudolph, did manage to fix things and get us out on a flight the next day but we essentially lost a day of our vacation. We also did not receive any offer of compensation from Skylux other than a $150 credit to our next trip.

Also, this service brands itself as a business class ticket service. But only our long haul flights were secured as business. All other flights were in coach. I had to pay to upgrade one leg while another leg wasn't eligible for any sort of upgrade.

You may consider using this service again if you just had to book a RT business class flight for no more than 2 people. But if you have a multi-leg trip with more than two people involved, I would avoid this service. Any savings you might realize isn't worth the stress and aggravation that comes with it.

Date of experience: April 19, 2021
Herman B. — SKYLUX Travel Rep
over a year old

Dear Jun,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at [email protected] for investigation.

Texas
1 review
0 helpful votes
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Joseph excellent
April 17, 2021

Joseph was very patient and listened to my multiple needs.
Final itinerary was excellent price and schedule.

Date of experience: April 17, 2021
Florida
2 reviews
0 helpful votes
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The best experience ever
April 16, 2021

Was fast ad easy I gave my information with my preferred stops and after few minutes I had my reservation. She was the best rep ever

Date of experience: April 16, 2021
Maryland
1 review
6 helpful votes
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Working with SkyLux Agents is a pleasant experience. They take the time to understand your needs, including the reasons for using airport X vs. airport Y for the point of origin. They don't beg, belittle or denigrate your final decisions with a parting shot, "you'll be sorry you didn't take this deal." For the flights I booked with them to the destination, I explained that I needed to be given the opportunity to sleep in an airport hotel in a connecting city so that I could board the next leg of the flights in a relaxed state of mind. I explained that I needed time to get through a connecting airport with lots of layover time, especially if I was coming from overseas and I needed to claim my luggage at baggage claim to go through check-in, immigration, customs, security, etc., before going to my departure gate w/o rushing. The agents understood all those requirements and found the desireable flights. Well done, SkyLux!

Date of experience: April 16, 2021
California
1 review
0 helpful votes
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Excellent service always
April 16, 2021

We have been working with Axel Moretti for two years now... our daughter was set to be married in the UK in 2020 and those plans had been postponed due to COVID. Axel obtained an airline credit for us. When the wedding we rescheduled, Axel secured new flights for us... then we had to reschedule again because of COVID quarantine requirements on our arrival in the UK. It would have been a nightmare if it wasn't for the professional help we have received from Axel. We're all set to go now.

Date of experience: April 16, 2021
Kansas
2 reviews
6 helpful votes
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Glen provided outstanding service. He kept me appraised of the ticketing process. The business class cost was reasonable. Unlike most other Indian vendors, who cheat or mislead, everything was above board and no shenanigans!

Date of experience: April 13, 2021
California
1 review
6 helpful votes
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RESOLVED ISSUE
April 7, 2021

This review is an update of a previous one from six or more months ago. The issue reported in that email has FIVALLY been resolved. We received our total credit from a flight booked over a year ago. While it took some effort on my part, the company recognized the issue and made it right. Thank you.

Date of experience: April 6, 2021
AE
1 review
2 helpful votes
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I've been using this service since early 2018. Remus, my personal agent, has been fantastic for me every time. On this last trip, I contracted COVID right before I was supposed to come home. Thank God that I was able to stay in my hotel room and not need to be hospitalized. Meanwhile, Remus was able to work with the airlines to make sure that I didn't lose my return flight credit. I do enjoy working with him. He even checked in my me to make sure that I was recovering from being sick. I really appreciate him and this service.

Date of experience: March 26, 2021
New York
1 review
0 helpful votes
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Excellent service.
March 26, 2021

Highly recommend these folks. They find some of the best options for business class travel and provide excellent service. If you travel on business class, give them a call. You will be happy you did.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
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Business Class to Paris
March 25, 2021

We are very happy with the service provided by Leandro in getting us acceptable passage to Paris and combining the travel of our companions along with our arrangements. He is very responsive and knowledgeable.

Date of experience: March 25, 2021
Ohio
1 review
0 helpful votes
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Experience with SkyLux Travel
March 24, 2021

My experience so far with SKYLUX Travel has been nothing short of excellent the few times I've booked my travel with them.
The response is fast, they provide alternative carriers and provide recommendations on the best route with the most up to date planes.

I will definitely work with SKYLUX Travel in the future.

Date of experience: March 24, 2021
Texas
1 review
0 helpful votes
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Miller
March 22, 2021

Miller was very courteous, polite and professional. He tried his very best to work with my budget.

Date of experience: March 21, 2021
Nevada
1 review
0 helpful votes
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Very satisfied
March 21, 2021

I worked with Clover at SkyLux Travel to book my business trip to India, he worked very hard to find me the best deal. I had to change my dates several times, he was very patient with me. I would recommend him to anyone looking for a great service.

Date of experience: March 21, 2021
California
1 review
0 helpful votes
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Europe vacation
March 12, 2021

Thank you for working on my ticket Otto and emerald. Getting the change of flights sorted. Appreciate it.

Date of experience: March 11, 2021
New Zealand
1 review
0 helpful votes
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Prompt response
February 23, 2021

I am happy with the purchase and the deal I got from Mr Ranger Fletcher, he responded to all my emails rapidly. He helped me get exactly what I was looking for.

Date of experience: February 22, 2021
Texas
1 review
0 helpful votes
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Great customer service!
February 19, 2021

The agent with worked with was very helpful. We are looking forward to our flight experience with SKylux!

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Excellent Service As Always!
February 17, 2021

This is my fourth business class purchase from Zander Weiss, a top notch travel agent who provides a superb customer service. Will keep going back to him. He finds the best itinerary at the lowest price possible.

Date of experience: February 17, 2021