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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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Arizona
2 reviews
0 helpful votes
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Trust
April 20, 2023

The telephone international flight reservation process was by far the best at SKYLUX. The agent Rob G, was outstanding. His knowledge coupled with pleasant helpfulness gave the wife and I confidence that our flighs will be hassle free. Rob G, was patient and did not rush us through the education process.

Date of experience: April 20, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."

California
1 review
0 helpful votes
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Didn't get what I thought
May 19, 2023

Working with Julian, who worked very hard to try to find flights to and from LAX to LHR for September, I request, I requested business class. He said he stated that the least expensive flights were on JetBlue. Went back and forth on times and dates, and then he said that he had the flights. Unfortunately, the flights included domestic economy seats from LAX to JFK. I told him that if we had to fly economy to and from LAX from JKF, we had to have extended leg room. Julian stated that there were a lot of seats available on the fight and that it would probably only cost $50 for the upgrades. After paying for the tickets and going onto Jet Blue's web-site to check seats, I found we didn't have seats on the domestic flight, and that upgrades were $139 per seat each way. That is $556 for extended leg room plus the already high plane ticket prices we have already paid. Tried to email Julian numerous times to try to resolve this issue, but I have heard nothing back from him. Very disappointed.

Date of experience: April 19, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 237063
Please email this ID to [email protected], with your booking confirmation number, and we will get in touch with you looking forward to hearing from you
Thank you

Florida
1 review
0 helpful votes
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Skylux provided great service.
April 19, 2023

They quickly called me after I requested a quote. I had done my research and had everything lined up before I reached out. They still beat the best price I can find and provided excellent service.

Date of experience: April 19, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Maryland
1 review
0 helpful votes
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Miller
April 19, 2023

Miller worked hard to find me the best deal and spent time to search until I was satisfied. Emails were flowing with options to choose

Date of experience: April 19, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent Miller was able to meet your expectations. Thank you so much for your positive feedback!

Georgia
1 review
0 helpful votes
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New Zealand
April 19, 2023

Remus was great to work with on our trip to New Zealand. He was quick, efficient and offered several options. I would highly recommend Skylux for your next trip.

Date of experience: April 19, 2023
Herman B. — SKYLUX Travel Rep
over a year old

You are so welcome! Your agent Remus would be so pleased to hear your words of appreciation! Thank you very much!

Texas
1 review
0 helpful votes
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Spent a lot of time searching for good flight times at good pricing on my own. With one phone call your firm had me booked on the flight I needed at a great price.

Date of experience: April 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

Florida
1 review
0 helpful votes
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Flights made easy
April 17, 2023

Pierce made my experience seamless, and provided me with the best option to present to my client. The clients were happy and book, so I was I

Date of experience: April 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

New Mexico
1 review
0 helpful votes
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Boston to Dublin
April 17, 2023

Very positive experience with Fred!
I was offered so many options with great information on the pros and cons of each. Booking was very easy and I am so looking forward to my trip.

Date of experience: April 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

New York
1 review
0 helpful votes
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Great service
April 17, 2023

Found te flight I need at the price I could afford. Great follow-up and research.
Will used them again if need be.

Date of experience: April 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We’re really grateful and appreciate you taking the time to share your rating with us

Maryland
1 review
0 helpful votes
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Customer Service
April 17, 2023

The customer service I had from Estelle was great. She's a good agent and kept looking for me until she found the best possible deals. My only complaint is with the COMPANY and NOT with the AGENT. I just wish they could've processed the entire trip for me. I was more than willing to give my CC# and passport info onto to her. But she said it was basically against company policy. All travel agents process and prepare everything for you. I understand that many people don't like giving out their info all Willy-Nilly but this is a legit company is it not? If so, then why not grant that access to your employee and give them a piece of the commission or sale.

Date of experience: April 17, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 236211
Please email this ID at [email protected]

With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

California
1 review
0 helpful votes
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Satisfied
April 16, 2023

Everything I expected the rest is just to reach the 50 character requirement

Date of experience: April 16, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We're really grateful and appreciate you taking the time to share your rating with us.

Florida
1 review
0 helpful votes
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Knowledgable
April 16, 2023

Saved me money by changing our schedule by 1 day..

Date of experience: April 16, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Arizona
1 review
0 helpful votes
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Multi stop Europe
April 15, 2023

Hendrix was very helpful and available to give the information that I didn't know about. He was courteous and prompt in calling back. Very nice person to deal with.

Date of experience: April 15, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."

Texas
1 review
0 helpful votes
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Outstanding service
April 15, 2023

Second time we have used Levi at Skylux. He really knows his stuff, he pays attention to your requests and is very responsive. Will definitely use him again

Date of experience: April 15, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

Maryland
1 review
0 helpful votes
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Fast Personal Service
April 15, 2023

Stan was friendly, quick, helpful. We saved a lot of money because of his service.

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

California
1 review
0 helpful votes
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Mrs
April 14, 2023

Very helpful and friendly. Shall call Norah. She knows and understand our needs. She puts up with our changes too. Thank you

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback."

Maryland
1 review
0 helpful votes
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Excellent! Thank you.
April 14, 2023

I am very sanctification with the experience work with Chin to get my air tickets. Very impressed on her
Attitude of very responsible, patient, and helpful. She has very good skills and knowledge for what she is doing to have the job done well. Very appreciate her support and service. Definitely will refer her to any one I know who may need the service. Thanks!

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

Oregon
1 review
0 helpful votes
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Fast, responsive, great price!
April 14, 2023

Michelle H. At Skylux was amazing. She was polite, helpful and very sharp! I saved thousands on my overseas trip with Skylux!

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

New York
1 review
0 helpful votes
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Excellent service.
April 14, 2023

Costas was very knowledgeable, professional and helpful. Now, I will always book my flights with them.

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you so much for your positive feedback.

Ohio
1 review
0 helpful votes
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Great price for tickets!
April 14, 2023

Alen was patient in searching and helped us get a great deal for our family to travel round trip to Asia. We're grateful! And he was friendly.

Date of experience: April 14, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you so much for your positive feedback.