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SKYLUX Travel

4.8

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From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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Texas
1 review
0 helpful votes
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Vernon at SkyLux is great!
June 9, 2023

Vernon helped save me several hundred dollars over posted prices and has been most responsive and helpful at every step. I highly recommend SkyLux and have already shared Vernon's contact info with several friends.

Date of experience: June 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are thrilled to hear that our agent provided excellent service and made your experience a positive one. Thank you so much for taking time to leave us this amazing review.

Illinois
1 review
0 helpful votes
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Greatjob
June 8, 2023

Good except seats are not assigned will need to make sure

Date of experience: June 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Florida
1 review
0 helpful votes
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Price Changes
June 8, 2023

I was proposed a trip that included three days of lodging at no charge. I was told that that was just a bonus and they could not guarantee any availability or could they extend for the full six days i needed. I was told that for $200.00 extra, i could use their concierge service. I agreed and when I was contacted by them they proposed different options and they would not use the 'three nights free' as promised. Further, they could not get me good hotels even with the higher pricing. Plus, they highlight that their service was "FREE" even though i paid an additional fee for their service.

Date of experience: June 8, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear William,

Thank you for contacting us.
We are sorry to hear that your experience with us was not so pleasant.
Your complaint is assigned a special ID: 246319 and an agent is already working on it and will get back to you shortly.
Thank you very much in advance.

Florida
1 review
0 helpful votes
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Bought tickets to Copenhagen,shortest flight.Read good reassuring reviews since flying all airlines but them,they cancelled my in bound and took my premium economy reservation.Mr Maynard Kerr from Skylux saved partly the situation though it left us with a 6h 30' layover in Toronto.I am very thankful for all the help Mr Kerr gave us and couldn't believe Air Canada did nothing.

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

California
1 review
0 helpful votes
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Average service
July 8, 2023

Rates were not very much different from purchasing from the airline directly. The representative was told several times what our requirements were which he chose to ignore.

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers. In consequence, we'd love to learn more about what prompted the low star rating. Your review is assigned a special id: 246217, so one of our agents will get back to you shortly. Thank you for your patience and understanding, and we are sorry for any inconvenience you faced.

Georgia
1 review
0 helpful votes
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Great service
June 7, 2023

Memphis was very patient with me. I continued having math issues(haha). We have used his professional services several times. I highly recommend him.

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for your kind words. We are grateful for your feedback.

Florida
2 reviews
0 helpful votes
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LOVE SkyLux Travel
June 7, 2023

Although I admit I was skeptical before I used them the first time, I have to say that they have been perfect! Their business class fares for the three years that I have used them have always been less and even FAR less than the airlines themselves. Each year, I am saving thousands of dollars per ticket and my representative, Ranger Fletcher has been great to work with.

Well done, Ranger and SkyLux. VERY WELL DONE!

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thanks so much for sharing your experience with us. We hope to see you again soon.

Washington
1 review
0 helpful votes
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Persistence
June 7, 2023

Nolan was persistent and helpful to obtain the optimal itinerary for our flights.

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

We really appreciate you taking the time to share your rating with us. We are really glad to hear that Nolan provided an excellent service.

Florida
1 review
0 helpful votes
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Tickets to Brazil purchased
June 7, 2023

Very satisfying very good service I will recommend to family and friends

Date of experience: June 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thanks so much for sharing your experience with us. We hope to see you again soon.

Texas
2 reviews
0 helpful votes
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Very good
June 6, 2023

Made my reservations as asked, gave me good information on flight, very helpful and replied right away.

Date of experience: June 6, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

District of Columbia
1 review
0 helpful votes
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Good job by Cartman
June 6, 2023

I was very impressed by Cartman's performance in finding flights that fitted my travel preferences and budget. He was very diligent, persistent and patient.

Date of experience: June 6, 2023
Candice J. SKYLUX Travel Rep
over a year old

We are so glad you've been satisfied with our services! Thank you very much for sharing your perfect experience with Ralph! He is awesome!

Florida
2 reviews
0 helpful votes
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Excellent Service!
June 5, 2023

My agent Austin was very patient, professional, and knowledgeable while we worked through a difficult itinerary. I will use him again!

Date of experience: June 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Austin was able to meet your expectations. Thank you so much for your positive feedback!

California
1 review
0 helpful votes
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San Diego to Tokyo
June 5, 2023

Paul was very helpful in finding us the best days to fly in order to get the best prices possible!

Date of experience: June 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thanks a lot to Paul! He did a great job as we can see! Many thanks for sharing your positive impression on our services!

Florida
1 review
0 helpful votes
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Best service
June 5, 2023

I shopped a few broker sites and Dean was great.pretty patient as I had couple requests for different starting locations and couples but landing same day…Dean was great

Date of experience: June 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dean would be so pleased to hear your kind words! Thanks a lot for sharing your great experience with our agent!

Illinois
1 review
0 helpful votes
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Sam
June 5, 2023

I found Fred to be very efficient knowledgeable and prompt.

Date of experience: June 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so glad that Fred was of a great assistance for you! Thank you very much for purchasing your ticket with us and sharing your positive experience!

New York
1 review
0 helpful votes
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International Flight
June 3, 2023

Very nice and knowledgeable sales rep. Very patient and responsive.

Date of experience: June 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thanks so much for sharing your positive impression on our services! Our agents always work hard to satisfy the customer and we appreciate them a lot!

South Carolina
1 review
0 helpful votes
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Trip to Munich
June 3, 2023

Parker, the employe of Skylux, was very nice and talked me through from beginning to end to get the best ticket for our flight. We will use them again

Date of experience: June 3, 2023
Herman B. SKYLUX Travel Rep
over a year old

Indeed, Parker is a great employe and we are so proud of him! He would be happy to hear your satisfactory words! Thank you very much for being our customer!

Texas
1 review
0 helpful votes
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Carefree, easy experience.
June 3, 2023

Frank did an excellent job finding the most convenient flights at the best price for my upcoming trip. I would definitely recommend working with Frank and SkyLux.

Date of experience: June 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

California
1 review
0 helpful votes
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Great experience!
June 2, 2023

Giaus was great to work with through the process and worked with me to gey my desired itinerary.

Thanks a lot

Archana

Date of experience: June 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback.

Oregon
1 review
0 helpful votes
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Very happy and impressed
June 2, 2023

I'm very happy with my experience booking my flight from the US to Indonesia. I checked Travelocity and other airlines before contacting Nicole at skylux. She was able to find me a better rate with a better itinerary.

Date of experience: June 2, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so glad we have been of a great assistance for you! Your satisfactory words made us happy and also satisfied! Thanks a lot!