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SKYLUX Travel

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,481
This company responds to reviews on average within 0 days

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Nevada
1 review
0 helpful votes
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We used SkyLux to book Business Class travel from the US to Bangkok and from Hanoi back to the US.The price was less than published airfare and the service for booking and seat assignment worked smoothly. The trip is booked on Air China but it was booked by SkyLux using Air France frequent flyer miles. It seems to have worked.

Date of experience: June 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so pleased of your satisfaction with our services! Thank you very much for a 5 stars review and your kind words!

Texas
1 review
0 helpful votes
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Fast and no hassle
June 2, 2023

Great experience. Was unsure what to expect but had a very good experience. In about 20 mins got a great reservation at a very good price

Date of experience: June 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you so much for the great review! Safe travels.

Colorado
1 review
1 helpful vote
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Meh
July 2, 2023

Requested a quote and it took over a day. When I tried to book it expired within 90 minutes of being sent. When I tried to contact the agent in the afternoon mountain time, there wasn't a response until the next day.

Date of experience: June 2, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 245247
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

California
1 review
0 helpful votes
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Excellent, thorough service
June 1, 2023

My booker Floyd not only found the best fares, he compared aircraft type, cabin renovation/maintenance dates, and catering providers to ensure the best possible flight experience!

Date of experience: June 1, 2023
Herman B. — SKYLUX Travel Rep
over a year old

On behalf of all of us I would like to thank you for sharing this great review about our agent! We are thrilled that you enjoyed your experience.

Nevada
1 review
0 helpful votes
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South Africa trip
June 1, 2023

Ticket Purchase that beat other competitors with Benefits.

Date of experience: May 31, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We're really grateful and appreciate you taking the time to share your rating with us

Spain
1 review
0 helpful votes
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Our agent,Elton,was very patient with us and got us great prices on flights from the U.S.to Europe and Europe to Morocco.We're very pleased with SkyLux

Date of experience: May 31, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Elton is a great agent and would be so pleased to hear your kind words! Thank you very much for sharing your great experience with us! We appreciate your time and cooperation a lot!

New Mexico
1 review
0 helpful votes
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Very Satisfied
May 30, 2023

Tabitha assisted me with my reservation and was very responsive and diligent throughout the whole experience.

Date of experience: May 30, 2023
Herman B. — SKYLUX Travel Rep
over a year old

On behalf of all of us I would like to thank you for sharing this great review about our agent! We are thrilled that you enjoyed your experience.

France
1 review
4 helpful votes
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I maybe saved a 100 $ booking with them but I ended up paying more. The Skiplagged me and we could not get the bags also they don't book directly they books with miles so you can not make changes directly. When the payment come up you are forced to tip or you cannot advance your payment. Just but a real ticket. This was a nightmare

Date of experience: May 28, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID:244509
Please email this ID to [email protected] With your booking confirmation number, and we will get in touch with you

Looking forward to hearing from you

Thank you

Nevada
2 reviews
0 helpful votes
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Great customer service
May 28, 2023

Woody always gives great assistance in planning my flights.

Date of experience: May 27, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are happy that Woody has provided you with such a wonderful experience.

Colorado
1 review
0 helpful votes
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Very good experience
May 26, 2023

Lori was very responsive and found me a much better deal than I could find myself.

Date of experience: May 26, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for the wonderful review! We are always ready to help!

France
1 review
0 helpful votes
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Excellent service
May 26, 2023

Skylux found me convenient flights that matched my requests at a reasonable price when even the airline could not arrange it

Date of experience: May 26, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for the wonderful feedback! Our agents are always ready to help our customers.

Washington
1 review
0 helpful votes
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So I was a bit apprehensive about using SKYLUX as I hadn't heard of them so after doing a little research, and finding several great reviews, I felt comfortable using them and was very happy with the deal I got.

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!

Tennessee
4 reviews
0 helpful votes
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Easiest booking yet
May 25, 2023

Brown was very quick and diligent in finding the right flights for my needs at a super price that included trip insurance.
Easily the quickest and easiest trip (flight) locked in to date. Would definitely recommend Brown and the team at Skylux. They listened and acted on the information provided perfectly

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are glad that our agent was Brown able to meet your expectations. Thank you so much for your positive feedback!

Florida
1 review
0 helpful votes
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Excellent
May 25, 2023

Time is taken to get right deal but overall excellent.

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Texas
1 review
0 helpful votes
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Wonderful Experience
May 25, 2023

Sunshine was super efficient and patient. It was great working with her.

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Thanks for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.

Connecticut
1 review
0 helpful votes
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Samson and SkyLux
May 25, 2023

Samson was patient, polite, and extremely helpful.

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thank you for having time to recommend one of our best agents to other customers!

Ohio
1 review
0 helpful votes
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Trip to Indonesia by Zane
May 25, 2023

Excellent experience with very tough details to work with from my side.

Date of experience: May 25, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Thailand
1 review
0 helpful votes
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When try to access "VIEW DEAL" cannot access itinerary details

RESULT

"UNFORTUNATELY THIS PAGE COULD NOT BE FOUND"

Date of experience: May 23, 2023
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 243461
Please email this ID 243461 to [email protected], with your booking confirmation number, and we will get in touch with you

Looking forward to hearing from you

Thank you

California
1 review
0 helpful votes
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China trip
May 23, 2023

I had a good experience with Fergus. He understood my need and constraints. He managed to find something that worked for the company and myself. Kudos!

Date of experience: May 23, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thank you for having time to recommend one of our best agents to other customers!

New Jersey
1 review
0 helpful votes
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Excellent Travel Service/Agent
May 23, 2023

Wow, I was so amazed how my personal travel agent found and helped me book my upcoming business class trip to Sicily! This is the most incredible service and I will continue to use them for all my future travel.

Date of experience: May 23, 2023
Herman B. — SKYLUX Travel Rep
over a year old

We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance