Sixt Rental CarsReviews 254

Rented a car in Dusseldorf for 24 hours, starting at 10pm at night, with a downtown Copenhagen dropoff the next day by 10pm. Got there in time, and the office was closed. No problem, as we parked the car in front of the office and dropped the keys in the drop box - all by 10pm. The surprise was the next day when they charged an entire second day and claimed the car was returned at 8:30am. Have been trying for over two weeks to contact someone there to look at it, both by messages and phone, with no luck. Have wound up needing to dispute this at the credit card company. Not planning on renting with them any more. Overcharging with no way to correct is terrible business practices, and they should be avoided.

We rented at Southampton, UK for July 12-14.2022. Within a couple of hours, we were broken down on the side of a country road because the car simply died. The engine apparently failed and this was a known issue for a Kia model we rented. (I had rented a Peugeot or similar). After 3 hours, Sixt sent a taxi to take me back to the airport to pick up another rental. Another Kia. This time, the left rear tire blew out on M27 on our way to LHR to catch a flight back to the USA. Not only did they not reimburse me for the taxi, they tried to charge me for the full rental, prepaid gas that I couldn't use because of the breakdown, an "upgrade" charge THEN sent me a bill for the blown out tire. Luckily, my credit card company reversed the billing because after many phone calls and emails, Sixt still wanted to charge me for the full rental plus the cost of the tire. I would never recommend Sixt to anyone.

First thing they didn't reserve my car had my confirmation number everything was done from a-z
Charged me an extra fee of 1000$ For a more expensive car then no navigation horrible horrible company people don't go with sixt

I had rented my rental cars via Orbitz (Enterprise Rental, Hertz, Alamo) for many years now and have had great experience! I recently gave Sixt Rental a try via Orbitz but didn't realize I would be penalized for weeks in advanced cancellations! Orbitz Customer Service tried to contact Sixt and so did I but no one would return any email response. I tried calling Sixt to ask for a refund directly as I'm new with them but no phone service available from them at all! Sixt Rental is a ripoff, terrible rental policy and no customer service at all! I'm disappointed to see Orbitz is conducting business with Sixt. I would not recommend renting from Sixt!

This firm is great if you want to pay outrageous prices for every part of your rental. Extortionate prices for gas, etc. Not a good rental company, find someone else!

I do not recommend renting a car from this agency. While rates, vehicle inventory, and other factors may seem attractive, the problems will occur upon vehicle turn-in/checkout. Don't be surprised if they try to hit you up for additional bogus charges. That's what happened during my most recent rental where I picked up the vehicle at the Tampa location and returned it at the Orlando location. The vehicle I rented already had several small dents and scratches that were noted and observed. I returned the vehicle exactly in the same condition that it was received and have several traveling partners that will attest to this. However, upon vehicle return, the Sixt agent had me sign a small handheld device with only the signature portion exposed. I didn't scroll through the entire document and she apparently slipped in a comment that it was returned with an additional 5-10 cm (1.9-3.9 inch) scratch. Note that she never told me about any additional scratches at that time or that the comment was added to the return document. I only learned of this a few weeks later when they tried to get me to pay an additional $500 for "new damage". I am fighting this because it is completely bogus. I have also asked them to find a more reputable method for improving their bottom line. Obviously, I will stay away from any future car rentals from Sixt. If I had to use this company again, I will take a video tape of the vehicle they assign me to precisely record every square inch of the vehicle condition before leaving the lot.

My husband & I rented from this company for the 1st time & will be our last. While on vacation in Washington DC, as we return home we received a email saying there was damage to the rental and we owe over $500 in damages, here is my issue the person that handed us the keys never did a off on the rental, advised us there hours of operation, & that we could drop the rental off & leave the keys in a drop box. As we did once we return the rental, we didn't see any damages. Upon arriving home we received a letter for damages, here is my issue I went on BBB & this company has over 1065 complaints on this same matter & issue, so this leave me to believe I'm not the only one that has a issue with this company I wouldn't advise anyone to rent from this company. Also I suggest you file a complaint on the Better Business Bureau the more complaints, the better chance we have in this place being investigated.

I was intending to rent a car on Expedia and chose Sixt Rental as a an option with originally good reviews and an indication that reservations were fully refundable if cancelled before 24 hours of the reservation date. After reserving and needing to cancel due to a family emergency I found that the company would not fully refund my rental fee and demanded a $100 fee for canceling. This fee was never explained. I found this extremely deceptive if not illegal. Expedia was complicit in this to my view because of the way in which they presented the option on their website. I cannot recommend this rental company and warn users of Expedia of this deceptive presentation on their website. In the future I will make my reservations directly with a specific company where I know they will be fully refundable despite the higher cost.

I recently needed to rent an auto while in Arizona. I was quoted a price online and once returning the car, the price was as quoted. Also, no hassle, no trying to add extra coverage etc., Spawntae was the best! The car that I was supposed to rent was not available, so Spawntae upgraded our car at no extra charge! I would highly recommend SIXT and I will definitely use SIXT again!

Sixt double charged us for our rental. We were charged on 2 different cards. It has been over a 10 days and we are yet to get either the deposit back or the money for the 2nd charge of the fee. Sixt are absolute scoundrels. They ruined our budget for our trip by not releasing the deposit when we had returned the car even though we had taken the premium insurance option. There was no need for Sixt to keep the deposit after we returned it. This company is reprehensible and I would discourage anyone from ever using them.

I recently rented from Argus / sixt in dublin
Drove the renault clio out of dublin airport and soon realised there was an issue with the steering … it was pulling hard to the left
Onto the freeway and as i accelerated there was violent intermittent steering wheel shake. I managed to get to Mayo and checked in Hotel … next day was a quiet day and no driving. Got in car following day and it was the same … i called sixt and they sent a chap to try to fix it … we tested it. Together on the car park and he could see there was an inbalance … so he took it for a drive … he returned and told me in needed urgent repair and not to drive it any long distance - and i would get a call … he was about to leave and a lady called me. She told me thw mechanic had suggested it needed minor work - i had heard there entire conversation and minor was not in it! Mechanic was still there so i asked him again whilst on the phone to sixt and he said it needed urgent repair … she tried to get me to drive it to a garage - i explained that i was on vacation and i needed a rental car available and i was not prepared to drive it - that was her job not mine …!
I agreed to let them take it for repair … they picked it up on a loader and returned it that evening "fixed" it was slightly better but still shaking and it drove like a crab still. My wife was screaming at me to stop and we ended up with a compromised vacation
Finally got this disaster of a car back to dublin and dropped it off. I told the sixt guy "please do not let this car go out again - it is a danger" his reply was based on what i may have done to it - but when i explained he just said "reault clio - they are rubbish - always the same" not really what i wanted to hear ….
I have been renting holiday vehicles for over 30 years and this was so far the worst ever experience- just want to forget it …
I did fill in the online review but no reply from u on that… i lost 1/2 a day car use and 5 days of danger... rubbish company

We always rent from Sixt, thought they were reputable until now. They emailed me that a rental returned 1 year ago had damage and asking for $$$. At first I thought it was a scam since they asked for money to be wired.
Car was rental with no damage and it was cleared by rep.
Rental agreement doesn't even match my rental agreement.
BEWARE!

I got COVID and was not allowed to board the plane to Israel. SixT is the only company that would not allow me a refund of any kind. They charged me a $1,000 fee for an entire two week rental. I won't forget this unfair treatment. Confirmation *******910 if you're with SixT and want to do anything about this.

They never returned the deposit, although there was no problem with the car. Deposit of 300 EURO. I am sending emails and calling and no reply!

Rented different cars multiple times, last time they suddenly informed my friend that his Canadian driving license is not international... Highly odd. Luckily I had mine on me

I picked up the car at the Newark Airport with a 1/4 tank of fuel and returned it with over a 1/2 a tank of fuel and returned it with over a half a tank of fuel. I documented the mileage and fuel gage when I first pick up the car with a photo. The billed me for fuel in the amount of $71.44. I attempted several times to contact customer support with no response back. I should have done my research and would have seen all the other bad reviews for this company. Never again.

Worst car rental experience of my entire life bar none. As many other reviewers have stated, a reservation is not a promise of a car. I waited over an hour at the counter for them to track down a car, any car. Fortunately I was the first one at the counter, because there were several people behind me who presumably waited much longer. Once I finally received a car, the low tire pressure light came on about 10 miles down the road. I filled it to the manufacturers recommended air pressure, and made it about another 10 miles before the light came on again. I check the tires closer, and they are nearly bare of treads. Start driving the car back and the tire blows. I call customer service and they tell me "No problem, get the tire replaced and save the receipt for a full reimbursement". Now that the cars been returned, they refuse to reimburse me, and refuse to respond with anything other than a copy/paste message that they are not responsible for the damage. I have been trying to work with customer service for days now, and they're a complete dead end. I see that Sixt likes to reply to these reviews and act like they're going to fix it, but rest assured if this review is still up they havent fixed anything.

I travel weekly to Phoenix. I have rented from Sixt 2 times. The first time was not terrible that is why I rented again. My second rental for 2 days cost $908.96. I cannot recommend a company who's business plan includes price gouging. After pre-paying $819.20 I was charged another $119.31. I cannot recommend this company to anyone. I will not put myself in this position again. BEWARE!

I made a reservation with Sixt after being told they we're a good company. Man was that wrong. I had a 10pm reservation for pickup. In the reservation email to go outside to the curb for a branded shuttle van for a ride to their office. I went out to the curb and no van. I spent some time looking around with no luck. So I stopped and looked up the offices phone number at this time it was 11:02pm. I asked the customer service person about the shuttle and he said he wasn't aware of any pickups tonight. I gave him all my reservation information and he started to act funny. Then he said because I was past the 60 minute time from my reservation that the system had cancelled the reservation. I explained to him that are flight had a medial emergency on board and they keep us on board as medical teams worked to get the passenger off and I had to spend time looking for the shuttle with no luck. I asked that since I was only 2 minutes late he should be able to put it back in the system I'm sure they hadn't rented the van in that time. He said he wasn't able to do that. As I asked why he finally told me they never had a van that they could have even rented me. He keep telling me this was my problem and not his. I shouldn't have been late. Then he just hung up on me.

I have rented cars all over using most every major company with no problems and every other company gives you 24 hours from your reservation time before cancelling your reservation.

I was stuck at the San Juan airport at midnight with 4 people. No other rental car company showed cars available. I was able to get on enterprises website and it showed a van available and the very very helpful enterprise agent said make the reservation and they would see what it said when it came into their system. They found the van sent 2 people out to get it cleaned and ready for us.

Ended up costing me over $1500 more because I had to go from the mini van I had reserved with Sixt to a 15 passenger For Transit. But that is what you have to do when Sixt leaves you hanging at midnight at the airport with a 2 hour drive still to your place.

I will never use Sixt and will tell everyone I can what they did to me and my family.

Reservation # *******256

We had the best service by Elizabeth at DFW. She made sure we had a vehicle that would work best for our trip to Colorado. She went above and beyond for us. Definitely ask for Elizabeth anytime you are booking with SIXT she will make sure you get what you are needing. Thank you again Elizabeth! Trace and Erin