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SiteMile

3.5

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SiteMile Reviews Summary

SiteMile has a rating of 3.5 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteMile most frequently mention auction theme, custom work and good job. SiteMile ranks 4th among Website Design sites.

service
90
value
75
shipping
55
returns
64
quality
80

We monitor reviews for authenticity

Romania
1 review
20 helpful votes
Follow Alexandra E.
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We have worked with sitemile for the past 3 months and we are confident of this review. They are super professional, and have worked with us through all our issues. They offer Skype support and Andrei is simply great.

I see from the amount of good reviews here is that we made the right choice. We bought the project theme and used on a big client. I can say that sitemile project freelancer theme, is much better than appthemes hirebee, and premiumpress.

Very good job! Thanks sitemile for all your professional attitude.

Date of experience: November 24, 2014
Italy
1 review
15 helpful votes
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We have worked with SiteMile and the team, and was very good experience. Whoever says they are not professional are either stupid or are looking for ten times the service they paid for. When in fact their service is very good, and we consider is many times more than we paid for.

Andrei was able to assist us via Skype and whenever we had a problem their technicians on the forums solved for us, they personally logged into our website and solved it for us!

We recommend sitemile and the team, and the fact that they have so many good reviews here says it all. Good job!

Date of experience: November 24, 2014
john j.
Portugal
1 review
12 helpful votes
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Sitemile has many themes but none works in perfect condition. The themes are full of bugs. The team is led by Andrei Saioc that is a liar and unprofessional. Just do a little research on facebook sitemile to understand the number of angry people who have problems

Date of experience: November 24, 2014
sitemile t. — SiteMile Rep
over a year old

Not sure what the problem is, are you a customer? Why did you not contact me in [email protected] if you have issues. Please do. We solve the issues immediately. We have paid people on forums which answer support continuously. Im not sure you are even a customer. The themes work very well, and should not have any major problems. If you have some issues might because of your server or installation issues, thus please contact support and we help you immediately. Also on our facebook page we dont have any complaints.

L. E.: after this review was filled we were contacted by a guy that showed this review to us and asked us money to help us to remove the review by creating seo posts about good things. His email was: [email protected], avoid him

Wisconsin
1 review
13 helpful votes
Follow Pablo S.
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This review is about sitemile.com. We've been looking at Auctions Themes after a horrible experience with Ebay. Ebay ended our auctions too early 3 times in a row and we lost valuable customers. After researching the web for a suitable auction theme to work with Wordpress so we could be our own auction site, I came across sitemile.com. From day one, a wonderful young man by the name of Andrei was constantly responding for every question I had about the theme. It was a few hours/days later I realized he was located in Europe 12 hours ahead of me. So he was answering my questions during off working hours. There to the last minute before he went to bed! Now that's what I call great customer service!

I cannot Thank Andrei enough for his dedication to work and the wonderful help he provided. I hope there are other people who feel the same way. THANKS SO MUCH ANDREI for a terrific experience at sitemile.com. KUDOS! Be as great as you are!

Pablo. From Vallejo California, USA.

Date of experience: November 14, 2014
sitemile t. — SiteMile Rep
over a year old

Thanks pablo. We really enjoy working with you, and i hope in the future we will make you happy with the service and support too

Romania
1 review
12 helpful votes
Follow Martha H.
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We had a good experience with sitemile. We had a customer used their auction theme and we found the support very good. Also the forum was helpful. They even take calls via Skype if needed. Choose them with confidence. We recommend them highly!

Date of experience: November 11, 2014
sitemile t. — SiteMile Rep
over a year old

Thank you, we want to work in the future as well

Australia
1 review
16 helpful votes
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No documentation provided at all, spent 2 months attempting to get theme to work, was emailing developer constantly, who much like the theme, was incredibly unresponsive. In the end I was left with a broken product that didn't work, and he refused to give me anymore than 50% of a refund. STAY AWAY.

Date of experience: November 11, 2014
sitemile t. — SiteMile Rep
over a year old

What a big lie, after countless hours of support we sent a refund to this customer (60%) even though paypal arbitration decided in our favor. Plus we already paid the affiliate user, so we endup with a bad (big lie) review, our money refunded to the customer, affiliate user paid, and a lot of time spent on supporting this customer. Totally untrue review. Also the product is top notch and works fine, just the customer did not even have paypal app ID which was not approved by paypal.

Egypt
1 review
18 helpful votes
Follow Saed S.
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A client of mine asked for a custom auction solution. I am a WordPress expert so I searched and found some plugins for auctions, all were weak on one point or another.

So I searched for an auction theme (to win the design with the features), and I found some themes, yet the most powerful was the AuctionTheme by Sitemile.com; so I went ahead and told the client to buy a license.

Then since day one I contacted support for the purchase download, latest version questions, and other requests, and I very fast replies from the CEO himself and the top programmer at Silemile; and I was impressed.

Then I had a configuration problem with the installation, and he once again replied instantly and worked with me in two hours all was set and he gave me the updated file for future installations without a problem.

Very PROFESSIONAL; and they are really trying to help on their forums too; open for members-only of course.

I wish them the best they deserve it with good support (the most valuable thing today anywhere!)

Date of experience: October 28, 2014
Argentina
1 review
12 helpful votes
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Filled with major bugs
October 22, 2014

Filled with major bugs. Total lack of documentation. Most of the support forum questions end with their offer to custom develop that. I trully regret about this purchase. And yes, I am a customer. You guys may open your support forums to your future customers so they can see how "fine" your themes are working.

Date of experience: October 22, 2014
sitemile t. — SiteMile Rep
over a year old

I really dont think you are a true customer, you are not answering messages here on site. If you requested custom features its very normal to require custom work. But again, if you dont answer messages im not even sure you are a customer...

Australia
1 review
16 helpful votes
Follow Joey N.
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I have purchased this project bidder theme, and I must say this is probably the best one out there at the moment. It has a user friendly interface, and very easy to setup and to do minor changes. You do not even need to know a bit of coding! If you do run into any troubles, this site has probably the best support out there at the moment, instant replies, and will go through the trouble of helping you out no matter what your problem may be. Will purchase more themes in the future! Thank you for such an amazing job! 10/10

Date of experience: October 20, 2014
Romania
1 review
19 helpful votes
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We have worked with their auction theme and was very good experience. We had a slight problem indeed but turned out to be our hosting. The staff were helpful enough to get us support and reinstall the whole thing for us. We sure recommend their customization services and install service. Auction theme is the best

Date of experience: October 12, 2014
Australia
1 review
10 helpful votes
Follow me m.
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DELIBERATELY DELETED ADMIN FILES.
Scripts unusable at purchase.
You have to PAY sitemile to CUSTOM fix your admin-menu. Php page.
I BELIEVE every POSITIVE review on this page is from a sitemile REP or someone thats PAID them for a fix.
Absolutely NO sitemile theme works when purchased until you PAY them to FIX it!

Date of experience: October 11, 2014
sitemile t. — SiteMile Rep
over a year old

Please update to the latest update and make sure you copy all files. The updates are free lifetime in your customer account. Please login and download from there. There is a missunderstanding, we do not charge for updates.

Brazil
1 review
12 helpful votes
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Totally waste of money
October 8, 2014

Totally waste of money. There are always something not working in their themes.
Their favorite word is "new release next week", which means "a patch maybe in the next 2 months".

Their logs are totally messed, you never know what has been released, whats been changed etc.

Have a look in their website and see the inconsistencies in the themes schedules, logs, versions etc... it is all messed up.

Sorry sitemile team, I hope one day delete this comment if you guys improve.

Date of experience: October 8, 2014
sitemile t. — SiteMile Rep
over a year old

Im not sure what the problem is that you are having, or even if you are a real customer. Please refer to our support forums or email, or we can even skype with you for support. The themes are top notch but you have to have patience with the new ones we just launched and were launched in beta mode. The ones that are stable are here for a few years and they were always stable.

Florida
2 reviews
15 helpful votes
Follow Jock B.
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I have used this company and In particular Andrei, I have to say has always been very helpful, fast and professional. One thing we have to understand is that a company such as site mile has many customers and therefore much to do, but I have never had to wait long for an answer and if i got stuck, he and his team were right there to rectify. Secondly, the quality of the themes are just fantastic and with a little patience can yield wonderful results. In fact, it made a clients dream come true, well done Andrei and Site Mile.

Date of experience: September 30, 2014
GB
1 review
13 helpful votes
Follow gary o.
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I purchased the project theme from site mile and have found it easy to use unlike other themes from other companies. Their service so far has been great and if you want to build a website to make money try Sitemile

Date of experience: August 22, 2014
GB
1 review
12 helpful votes
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I used the Sitemile Classified Theme for a project I am doing. Firstly, I would like to say that the theme itself is very very user friendly for someone who is new at using wordpress. It gives you simple defined layout's and space to write exactly what you would like. Now, this is where the real help comes in - The Developer himself is not opposed to do custom work. There was 1-2 things I wanted his help with and he was always just an e-mail away. I am one very happy customer.

Date of experience: July 31, 2014
Florida
1 review
12 helpful votes
Follow MK N.
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We bought the Project Theme. We are still working on finishing our site, but so far we are impressed with it's functionality. Also, the communication with Andrei is so fast. He was able to finish what we asked the same day and immediately responds to emails. I have never worked with a company or someone who was that on top of taking care of their customers. Highly recommend Sitemile and their products.

Date of experience: July 31, 2014
Greece
1 review
9 helpful votes
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I have found the theme i bought from this website sitemile to be extremely good. I would recommend any one that wish to use word press, to use sitemile. The help is very good i had some question and all where answered very fast.The support is the best i have seen. The website i bought the auction theme is really good. It is able to do everything i wanted and you can adjust it to you own taste. There is so much help available for these theme.

Muneer

Date of experience: July 12, 2014
GB
1 review
8 helpful votes
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My experience as an affiliate for SiteMile has been a good one. Andrei is always quick to answer my emails, and payouts have always been prompt. I hope to continue working with them going forward.

Date of experience: July 8, 2014
South Africa
1 review
9 helpful votes
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Get them on skype if you having an issue and they friendly and helpful, they will solve the problem for you

Date of experience: July 4, 2014
New York
1 review
9 helpful votes
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A fantastic website with several products that are flexible to fit any online business model. Probably the best customer service I've ever experienced. The owner goes out of his way to ensure he addresses every issue. I would definitely do business with them again.

Date of experience: June 24, 2014

From the business

If you really want to see the real reviews about us, reviews from real customers, not trolls that no one can control check this site https://www.trustpilot.com/review/www.sitemile.com