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SiteMile

3.5

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SiteMile Reviews Summary

SiteMile has a rating of 3.5 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteMile most frequently mention auction theme, custom work and good job. SiteMile ranks 4th among Website Design sites.

service
90
value
75
shipping
55
returns
64
quality
80

We monitor reviews for authenticity

Australia
1 review
15 helpful votes
Follow Lyn E.
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SiteMile is a one-man show (Andrei Saioc) out of Eastern Europe and is a complete SCAM. The scam works like this. You see an awesome-looking theme on their website full of many great features and it's cheaply priced so you decide to buy it. But once you start using it, you immediately notice that it's full of bugs so you notify support of all the errors. You will then get a response from Andrei who will give you some fake story saying that fixing those problems will require him to do several hours of "custom work" which he will then charge you for!

THIS IS A COMPLETE SCAM! He is purposely selling faulty themes so that he can then charge unsuspecting users several hundreds of dollars in "custom work". But it gets worse! I have a friend who actually paid him for the extra work but Andrei didn't even fix all the problems and asked for more money. Andrei is a real fraud and I would suggest anyone that has had dealings with him to report him on websites like this so that no one else gets ripped off!

Date of experience: July 5, 2015
sitemile t. — SiteMile Rep
over a year old

Total not right. You are just a fake reviewer. I have a friend who's friend have another friend. Blah blah. The custom work if agreed with the customer is done and paid with both parties consent. So please stop posting crap and fake review. The themes are reasonable priced and there are no major bugs.

GB
1 review
15 helpful votes
Follow Mimi o.
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I am just so disappointed with site mile themes and customer support. I bought taskerdev theme and project theme. Taskerdev is a no go! It is not finished yet! You will just waste your money! Still trying to figure out project theme but that one has lots of bugs too. Currently bought another theme from another developer. I would not mention so that Andrei won't say I am a competitor as he has been doing on reviews! Anyway, I just want you guys to listen to your customers and improve your theme usability. It's not fair that people spend hard earned cash for no use. It is really sad! And by the way, I am a real customer not a fake or competitor so Andrei, do not respond saying that I am a competitor! Go clean your act. I am sooo furious right now cause you rob me and a thousand others off our cash.
Now to the good part, they have good features that I want eg location, message before bid award etc but what use if the site ain't working.

Date of experience: July 4, 2015
sitemile t. — SiteMile Rep
over a year old

Not sure what version are you using, but we have released several updates during last few weeks. Indeed the theme was in beta stage, but since 2 months ago its gone pretty stable, and the last week's updates have made it top notch. If you are indeed a real customer you will find the latest version in your customer account, simply download and install.

Japan
1 review
0 helpful votes
Follow KEVIN K.
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Nice support and good techniques.

I am not good at english but they supply me nice supporting.

Thanks Mr. Andrei

Date of experience: June 12, 2015
Ohio
1 review
1 helpful vote
Follow Tyler P.
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I needed help with alot of things, and they came to my rescue. Quick reply, and great customer service.

Date of experience: June 11, 2015
Romania
1 review
3 helpful votes
Follow marcus r.
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After seeing their auction theme at first we were skeptical and we bought the lowest package so we could upgrade later. It turned out to be the best theme on the market, and doesnt even compare to whatever its out there

Its simply fabulous. A big plus for sitemile and Andrei which was able to assist us personally in setting paypal adaptive via skype.

A GOOD JOB and a 5 star deserved review!

Date of experience: June 8, 2015
NL
1 review
2 helpful votes
Follow Walter V.
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After i installed the auction template i found out that it was not doing 100% what i was hoping for. After a talk on skype with Andrei it was build in for us within the hour.
Not everyone can be made happy but some of the reactions here are for sure not correct.

Thnx Andrei and speak to you soon again for our next project!

Date of experience: June 8, 2015
Romania
1 review
1 helpful vote
Follow tommy s.
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We have bought the auction theme just last week, and since then we have made really good progress for our customer. The quality of the theme is very high for the low price it costs.

Yes you need to know your way around, but on which site you don't need? Who expects to make millions out of first day without doing anything on a website dreams big.

The site mile auction theme is the best, and has the most features out there. Clearly underpriced. And the support was good, they have answered our queries well on the support forum they have there. Good JOB!

Date of experience: June 2, 2015
Virginia
1 review
12 helpful votes
Follow Sam M.
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My law firm is currently in discussions with a number of customers of the website Sitemile.com. It has been alleged that they have been conning customers by selling themes that contain several bugs and openly promoting them as turn-key solutions that will give you a website "within minutes of purchasing" despite being well aware that the themes do not work.

Several customers have already forwarded me screenshots where SiteMile have promised to fix the bugs but never delivered, screenshots of customer posts which SiteMile have deleted from their forum to hide their dodgy practices from potential new customers, and other evidence they have tried to hide. If you believe you have been conned by this company, or its owner Andrei Saioc, please contact me at your earliest convenience.

Date of experience: June 2, 2015
sitemile t. — SiteMile Rep
over a year old

Are you a customer? What is the theme that you are having problems with? Whenever we have bugs we release updates and we had updates each month for all our themes. Let me know by email or via here, or support forums what problems are you encountering.

Brazil
1 review
9 helpful votes
Follow Maximilian M.
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Horrible
May 21, 2015

I bought their "auction theme". It looked good at first, but it sucks. The registration form is made of two fields "Username" and "email". I never thought someone into programming could come up with something like this. Needless to say that in a few days I had hundreds of users, all of them fake (all *******@yahoo accounts by the way). The support doesn't help much either. Do yourself a favour a buy something else.

Date of experience: May 21, 2015
sitemile t. — SiteMile Rep
over a year old

Instead of giving untrue reviews here you should contact the support. The register form is made to be as simple as it can be for the user. You can install additional free plugins to offer more fields, its easy enough.

Also the fake registrations are normal since your site is wordpress, but if you would have contacted support, we would have told you to install a few security plugins, like a simple captcha plugin.

Do yourself a favor and analyze this better and contact support first.

Arkansas
1 review
1 helpful vote
Follow tom h.
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Solid product, excellent customer service... if you're hesitant pay with credit card
I was a little hesitant to buy a script because of the reviews here, bunch of 1's bunch of 5's just didn't seem right. Andrei was defensive of the 1's and it did seem like someone was posting dummy reviews. Anyways, just asked him what the deal was, he said without hesitation, if there's anything wrong, you get a refund. All is well so far (project bidding theme), and I feel at ease because he's been so responsive. Look there's some things that make you think twice, the review distribution, even the gmail account. Trust me, and even if you don't just use your credit card, talk to him, and take your own calculated risk, you have nothing to lose. They're solid themes on wordpress, and frankly I went with another clone originally and I'm much with this one so far.

Date of experience: April 9, 2015
Romania
1 review
1 helpful vote
Follow rafa r.
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We have bought all themes package and worked 2 customer websites, using the auction and project theme, they are very good and the code is very well written as we could modify certain parts to fit our customer specification.

Very good job with these awesome wordpress themes

Date of experience: April 8, 2015
Romania
1 review
2 helpful votes
Follow Andres J.
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We have had a great experience with sitemile and Andrei and we like to show our appreciation here by this review. He has been great assisting us over two weeks of intense customizations that we have done for our customer using their auction theme

Grwat customer support and Def recommend their services

Date of experience: March 23, 2015
France
1 review
3 helpful votes
Follow Joey R.
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I can't say enough about sitemile and Andrei. They were kind enough to assist me on urgent matter since we had a very rushed customer. Andrei helped me directly over Skype within minutes from my purchase and within 1hr I had my website up and running and that way I didn't lose the customer.

They were very pleased and BTW we have used the freelancer theme from sitemile and we think is just great. A lot of features. I suggest don't expect a 100$ theme to be a website like 15.000$. Even so the price is so little compared to the features it packs.

Good job!

Date of experience: March 13, 2015
France
2 reviews
14 helpful votes
Follow susan n.
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Yes, sorry you are not from Serbia but from Bulgaria, but its not change that your custommer support suck. And yes i am real customer not like these fake 5-stars reviews write BY YOU on next day after bad review shows there, lol: D
People just have a look, do you trust someone who write fake "awesome" review on his own business? You should not, as I said it is waste of money and time with this company, bud you can try on yourself and you will see.

Date of experience: March 12, 2015
sitemile t. — SiteMile Rep
over a year old

All i can see is a picture of the member area, and i see its blurred out. Why is that? And you are not answering messages here on this website. Who are you? I havent received any query also on the support area in our website. If you had issues you should have contacted support and it should have been solved. But this is fishy...

1 review
3 helpful votes
Follow Eduard j.
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We are one of the early customers back in the day when they were selling at site point long before app themes or premium press were even existing.

We bought the auction theme 5 years ago and we got free updates and support for just that fee and no annual fees or anything else

They are just amazing and their support is fast. We had a great time with bking user on the forum support that helped us a lot.

Date of experience: March 12, 2015
Czechia
2 reviews
14 helpful votes
Follow lisa s.
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All their themes are bugged. Its one-man show and customer support is really ignorant and thay dont help you with anything, they just charge you money for custom work and than do nothing!
Don pay them anything! Its completly waste of money I spend there 300 dollars for nothing.
SITEMILE IS A SCAM WITH A LOT OF FAKE REVIEWS- PLEASE DO RESEARCH BEFORE YOU PAY ANYTHING.
And DONT TRUST ANDREI from sitemile he is trickster from Serbia.

Date of experience: March 12, 2015
sitemile t. — SiteMile Rep
over a year old

Hey, prove yourself you are a customer, post a screenshot of your member area in our website. Of course you wont, as you are not one. You are just a troll. And we are an entire team of programmers and support people. They are paid thousands of dollars each month to offer good support which they do.

You didnt spend anything, calm down, and we are not from serbia. You troll.

GB
1 review
1 helpful vote
Follow Rabit R.
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Trust them.
March 11, 2015

Fantastic service and attentive support. Everything you will need.

Date of experience: March 11, 2015
Belgium
2 reviews
10 helpful votes
Follow Anantha S.
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Dear SItemile Support Team,

You just helped me out here, instantaneous with a problem for the Auction theme.

Now the site is running smoothly.

All software, even from Billion Dollar companies like Microsoft, have little bugs, which they fix.

Your support is truely awesome.

I want to post a honest and positive message on this forum here, a good testimonial.

People, including me, have a tendency only to post when something is wrong, and keep silent when something is right.

Keep up the awesome work, Andrei :)

Date of experience: March 10, 2015
Germany
1 review
10 helpful votes
Follow Peter S.
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FAKE REVIEWS!
March 9, 2015

There is a lot of fake reviews from SiteMile owner - just look on dates of reviews - If somebody publish there bad review about them, than same day or day after SiteMile write there fake reviews with 5 stars saying something like "Best customer support ever" "Best purchuase of my life" lol: D
Just have a look...
They are creating crappy templates and every customer is just angry with them

Date of experience: March 9, 2015
sitemile t. — SiteMile Rep
over a year old

If you are a competitor please focus on having better themes than us, rather than trashing us. It shows your low level. But now worries, we are very transparent, and these bad reviews here without any meaning whatsoever, dont mean anything. We offer well written code and support, and whoever was not happy from an objective reason (like bugs or whatever) got their money back, but those were very rare situations as in many cases we helped people to install correctly and solve the server incompatibilities.

Same for you, if someone posts a good review here, a happy customer, then 2 or more bad reviews come with a generic text, and they were not even bothered to check our public information to make this fake review sound more real.

Czechia
1 review
8 helpful votes
Follow abraham b.
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I have to agree with other customers who writing abou lack of interest in customer support and very problematic communication and very unstable template.
Personally i think almost every positive review is wroty by sitemile owner Andrei, because people who purchuased this template are very disappointed. Include myself - tried to solve something with support is really hard and probalby impossible
I thing this Serbian guy isnt real fraud, but his attitude make me feel like he is.
Just find more reviews about sitemile and his owner, manager, head developer, developer, customer support, tester and custom work developer in one person - Andrei Saioc.

Beware SITEMILE!

Date of experience: March 9, 2015

From the business

If you really want to see the real reviews about us, reviews from real customers, not trolls that no one can control check this site https://www.trustpilot.com/review/www.sitemile.com