SilkSilkyReviews 115

I purchased their "Pure Silk Hair Towel Wrap", which claims to be 100% silk: https://silksilky.com/products/pure-silk-hair-towel-wrap-quick-dry-frizz-free-gentle-on-hair-p1976?_pos=1&_psq=hair+towel&_ss=e&_v=1.0. It is also listed on Nordstrom with the same description: https://www.nordstrom.com/s/pure-silk-hair-towel-wrap/*******?color=palemauve&size=one+size&. Currently, the only description of the product is: "Fabric Tips: 100% Mulberry Silk, No harmful substances.
Silky Smooth Outer Silk Fabric
Absorbent Towel Fabric Inner Layer
Dual Function: Drying and Hair Care
Details: With a silky, supple silk exterior and an absorbent terry interior, this product perfectly blends comfort and practicality. It effectively dries hair while providing nourishing conditioning, making it ideal for those seeking a quick dry and gentle conditioning experience. It protects shine and reduces frizz, making it perfect for everyday use".
I emailed them a day prior to the purchase asking specifically what the terry fabric was made of.

Their response: "Thank you for reaching out with your question about our Pure Silk Hair Towel Wrap! The terry fabric used in our towel wrap is made from 100% Mulberry Silk, which is known for its luxurious feel and numerous benefits for hair care. "

I made the purchase after receiving this response. When I received it, the terry fabric was clearly synthetic, and when I emailed them about it, they responded: "We apologize, this item is indeed made of pure silk, but because silk is not absorbent, our hair drying caps require a highly absorbent terry cloth as the lining.
This is also stated in our product details.", which as seen from the two links or copy-and-paste description, is not clear at all. They gave instructions for a return for a refund, but wanted me to pay shipping. I didn't think I should have to pay shipping since they are clearly misrepresenting their product. After some back and forth, they said: "Given the circumstances and the misrepresentation of the product, I want to assure you that we take your concerns seriously. While our standard policy typically requires customers to cover return shipping costs, I recognize that this situation is unique. To address your concerns: Shipping Label: Unfortunately, we do not provide prepaid shipping labels for returns.
Please follow the return instructions provided earlier, and once we receive the item, we will process your full refund promptly." which is vague again.
So I paid for USPS shipping back to them. They have since refunded me the cost of the product only, but refuse to pay shipping. I would stay away from this scammy company.

So I ordered some silk pajamas as gift for my wife. Pajamas were far too small so attempted to return. No free returns (ok, it says so on the website), but several issues:

1. I requested return on 11 Jan 2026. Didn't get a reply until 20 Jan after chasing them.
2. When requesting a return, you get challenged for a reason before they provide a return address. Strange.
3. Even though I requested a return, I was offered 4 options
Solution A: If you prefer not to spend the time and effort returning the item, you may keep it and receive a new one in your preferred size at an affordable price.

Solution B: If you'd like to exchange, you can also send the original back to our overseas warehouse for exchange—we always put your experience first.

Solution C: If you'd rather not exchange, we can offer a partial refund of 15% or 30% cash coupon of the item which you wanna keep.

Solution D: Of course, if you prefer, you are always welcome to return it for a full refund.

4. Eventually given a returns number and an address. No phone number.

Package was sent from Norway to Germany, at my expense, on 24 January. Package remained "in transit" until it was returned to me on 5 March - not accepted.

My struggle continues, but I am not hopeful about getting my money back.

I purchased a few items. Two did not fit and were nowhere close indicated sizes. I contacted SilkSilky for a return of those two items. Initially, I received multiple responses requesting that I select other items. There was a back and forth for over a week. Eventually, customer service provided me with a return address in the US (I'm in Canada). I copied and pasted the address provided to create a shipping label. I paid for tracked shipping, as required. The item was returned with a "Vacant" stamp, indicating that the building/address provided to me by SilkSilky is vacant. Not only have I not received a refund (as per SilkSilky claims of a hassle-free refund experience) but I'm also out the fees paid for tracked shipping.

It's been over 3 weeks and I have not got my order. They issued a shipping label but never actually sent the order. I emailed them about 15 times and I still have not received my order. Christmas, New Year's, and the anniversary trip is now passed. The only compensation that we're willing to do is give me a coupon for a future order. Unbelievable!

THIS IS A SCAM... DO NOT WASTE YOUR MONEY ON THIS COMPANY! DO NOT TAKE THE TAGS OFF... THEY WILL NOT REFUND YOU...
1st they claimed their boxer briefs were 100% Silk. They turned out to be 60% Rayon and they fit terribly with minimal fabric, short seems, and a skinny waste band. These were more boy sized then Large Men's. Once I opened the box and realized they were not going to work I requested a refund. After a month of jumping through their hoops (via Email. You can't even call and talk to a real person) they either offered more of the same garbage with a "$75 nominal fee" or a $20 refund on a $108 purchase. What a waste of time and money...

I bought 2 nightgowns, one of which I returned on May 30th with German post; there is no AWB number on the receipt I received. I followed all the instructions given (to write "return" on the package). In the meantime, I talked to different employees, nice words like "thank you for your patience" and nothing happened: they didn't even identify the returned package! I asked for the line manager's contact and obviously I didn't receive it. 2 months have already passed!

Too large to be a small size. I was approved a refund very hardly and sent back 4 months ago but never got my money back

I had left a negative review because I had major issues with a return. The matter was finally resolved and my money was refunded.

This blouse is beautiful. So luxurious and real mulberry silk - you won't get a better product at the price, and it comes with proper care instructions. This is a quality garment to be treasured and looked after.

BEWARE! I made a mistake and bought with silksilky Not only their quality is questionable but their sizing chart is COMPLETELY
Off, inches apart.
Sent pictures as a proof.
Return is impossible and customer service with zero willingness to fix
THEIR errors.

What a horrible company to buy from.
I bought a present from my wife. When it arrived, it was too small. I measured the item to verify the sizing is correct per their website. The item they sent me was one size smaller. There was not tag on the item to say what size it was. I emailed the company showing them with a tape measure that the size was incorrect. There was a 3" difference in bust size between what I got and what the measurements on the website showed for the size I bought. The response I got was it was "in line with the size chart". How is a 3" difference in clothing size "in line"? They said I could return it and they would send me something else, but I would have to pay for Shipping it back and any extra fees. I didn't see anything else we wanted so I requested a return postage and my money back. Their website states that they don't pay for return shipping in MOST cases. They were telling me they never do. First lie on their website. This is not a wrong size problem; this is their quality control and false advertisement problem on their part. After two months of sending emails back and forth, which was one email a day that I received at 2 am in the morning each time, they agreed to pay for shipping. Their website says 24/7 replying to emails. That is the 2nd lie. They told me they would pay for my shipping cost and just send them my PayPal account and they will refund me. I took the bait and did it. Should have just disputed the charge with the credit card company and been done. After they received the package, I received an email that they don't refund shipping. 3rd lie. I continued to send emails with quotes from the previous people that emailed me noting that they were going to give me a refund. Note that every time I sent an email, it was responded by a different person. After another 2 months of emails, I finally got my return shipping money via PayPal. I bought the item November 17 and did not get my refund until March 2nd. Some other wired things about this company now that I have experience with them. My order when first shipped showed it in Chicago a full week before it left. When I shipped it back, I had to ship it to California which was received "at the back door" per USPS and took a couple times for them to get it delivered. All the emails had about the same AI response. I have left reviews on their site and they get erased.

Based on 63 customer reviews from our shopper community, SilkSilky's overall rating is 3.30 out of 5 stars and 59% of reviewers recommend this brand.

Really disappointed. Bad quality, bad customer service, different from what is stated in their website, even if it's their mistake, you have to pay the shipping cost to another country of their warehouse……. Like everything can go wrong gone wrong!

Any company that uses spam brokers to get your phone number and then sends constant SMSs trying to sell you their tat is not legitimate - avoid at all costs.

Purchased a few items for an upcoming trip. They were supposed to be gifts. Received an order number and tracking number, but the tracking status says "pre-shipment, awaiting shipper." My order has been in this status for a week. Customer service does not respond to emails. I've asked for a refund, but that appeara to be unlikely judging from the other comments.

Shipping was exceedingly late. The product appears to be synthetic, like cheap nylon. I doubt this is silk. The fit was bizarre, even on my supermodel-ish wife: baggy in the shoulders and overall sac-like, just plain ugly. When I requested a return authorization and a refund by email, an agent tried to steer me into an exchange instead. When I declined that in another email, there was no quick response. When I asked for a refund again, another agent offered me a 30% discount coupon, good for another product. I declined that and finally received a return address to ship to, although I must pay return postage. And is there going to be a refund? Beware of working with this strange company. It's a failing business model.

I bought some products from the them (to Austria) and half year later I received an invoice with an additional 50% of the original price that I had to pay for the customs fee. If you are buying from them, expect that an additional 50% can be charged as the product comes from China.
As I've was told, these fees can be charged within 5 years of the purchase (due o customs inspections).
Their customer service is responsive, but provided no practical help.

I bought two cowl neck tops, both size small. One was a good fit, the other was a totally different shape and size. Returning is at buyers expense. From Australia cheapest post is $38.65. For a top bought for $88 its not worth it. Lesson learned, read reviews first from a company not associated with Amazon.

Have reported after 2 months of purchrase with photos, detailed description and offer to return the clothes that the trousers are unravelling (hand wash only, only worn in bed,.). The customer centre is either an AI or the people have a pool of English phrases they copy and paste, as the messages repeat word for word and contradict each other. No guarantee was given. After months of very frustrating discussions, a paltry 15% refund was offered (not yet received). No matter how cheap the offer, Silksilky is not worth the price (still far too expensive to only wear for 2 months). Organic silk trousers from another manufacturer, which are hardly more expensive, not only feel better but also last for several years.