ShutterflyReviews 987

I have been a customer for about 17 years and for the most part have been happy with my products, just a few problems here and there that they resolved. Not this time... I ordered Christmas card and never received them. They have been sitting in GA for the past 2 weeks clearly lost. When I called customer service they agreed they were lost, but said I would have to wait until after Christmas to call them back. I asked to speak with a supervisor, was put on hold and when they came back I was told the supervisor wasn't coming to the phone and they said there was nothing they could do, I would have to call back after Christmas. No apology, no consideration or even a willingness for the supervisor to speak to me. They admit the package must be lost, but won't do anything about it until after Christmas which is 3 days away... really! Very disappointed!

Order taken and $$ paid on November 29,2020. Order in system December 3,2020. After that, radio silence and no viable or reasonable way to contact them. Emails and phone calls have not been addressed. It is December 22,2020 and I am asking for a full refund. It was declined as the cards are in the system - I might get the cards by December 24th. Not reasonable and actually shameful in 2020. They are keeping my funds and think that is okay.

Woke up this morning after placing an order last night to realize the family name simply says "the Smith" instead of "the Smiths". The agent stated that no changes could be made; in fact, you only have 30 mins after placing to make changes. I asked about paying an additional fee to add the "s" if the order had not been printed yet. She says she will get back to me. We got disconnected. I had to wait 30+ mins for the first agent and now cannot get reconnected. I believe they have massive IT issues as the online chat also is not connecting. Initially, I also had to switch to edge from chrome after initially creating the cards. Once I created an account we lost our work because it would not save on chrome and only caught in a perpetual refresh every few seconds. Will hope they can get our Christmas cards fixed based on the conversation with the first agent, but I am not optimistic. There are other sites that you can use out there, I would advise trying one of those first.

I ordered Christmas cards with expedited shipping and haven't received my package. It was supposed to be delivered on December 14 with +2 days, which I was 100% okay with. It's now the 22nd and I still haven't received it and when I asked for a refund on shipping ONLY, because I still wanted the cards, despite them not getting there in time, they told me I would need to wait until I received it before I could get a refund and then I would need to return the all the cards, too. So, it's still shipping somewhere, and there's hardly any tracking on it. I know and understand it's a busy time of year, but I'm frustrated that they never showed up and aren't on any updates on where they're at

I placed an order for 2 prints. One (the 8x10) arrived in a timely fashion. Fine. The second was a 16x20. I understood that would take longer. But one week later, they have no idea about anything. Is it printed? They don't know. When might it ship? They don't know. They didn't even have accurate tracking info for the 8 x 10 that I already had, they said it would arrive in another week after I had it. Do business with a local company, they might care and might even know what's happening. Heck, they might even be able to say something besides "be patient and wait for your order". Direct quote.

If I could give this company 0 stars, I would! I have been waiting over a month for a SMALL package. When contacting customer service they were very rude, offering no sort of answers or help, one even ending the chat! Customer service agents CoraLee, and Nicolas particularly. This company is all about the money, they don't care whether you get your order or not even though you pay an absurd amount for shipping! Would not even recommend to my worst enemy! Be warned people!

Ordered Christmas cards this year. I was originally supposed to receive my order December 8th. December 12th I checked my order status and it showed that the order never shipped. I contacted shutterfly and they said that my order was on its way and should be delivered December 16tg. After contacting them it finally showed that usps picked up the order. It is now December 21st i have still not received my order and tracking shows that it is on the other side of country. When asking for a refund since I no longer want what I ordered melissa the customer service representative said they are not doing refunds this year. I think they need to look into different shipping methods or atheist own up to the fact that they didn't ship my order on time and make it right. I now have no Christmas cards to send out this year. I highly recommend taking your business elsewhere.

About 1/3 of the pieces came stuck together and had to be pulled apart by hand. Some couldn't be pulled apart without tearing the pieces. The cardboard backing is very thin. Pieces put together wouldn't stay in place. The photo on the box was small, and it didn't include the edges of puzzle. The box lid photo and the puzzle pieces were not the same shades of color. There was NOTHING about this that was good. I haven't been able to get hold of Customer Service for days. Go Back!

Like so many of my fellow reviewers, I ordered photo Christmas cards in the last week of November. Here it is a month later and while I have a notification that the cards shipped on December 2 (18 days ago), tracking has not been updated since. Last Friday I placed an order for photo Christmas cards at CVS and had them within hours, in time to mail by the post office ship-by date. Thank you CVS! If the Shutterfly package ever arrives, I will refuse to accept it, and I will be contesting the charge and getting my money back. I thought this company had a good reputation. Shameful that they're no better than a scam.

I have tried contacting customer service multiple times, and finally today I was able to reach someone. I placed my order on December 5th, and was told at the LATEST my order would arrive by December 17th. It is now December 20th and I still have not received my order, and my order has been sitting at the post office in town for 10 days now. Today when I contacted customer service, I told them that my package has been sitting at the post office for 10 days, and that I am concerned that my order has been lost, as sitting at the post office for 10 days is not normal, even during the pandemic. I was told by customer service that they were "very explicit that delivery times would be much longer than normal" and that they would not be doing anything to assist with my order until after the holidays. No apologies for the inconvenience, no apologies for giving me an incorrect timeline of when my order would arrive, no offer to re-send my order so that it arrives on time. So basically, when its Christmas and my order hasn't arrived, THEN they will help me. What a load of crap!

Shutterfly's website is useless!. I have tried contacting someone in so called customer service for the last week. My order was supposedly shipped on December 5th today is the 20th. It has supposedly been sitting in some facility in Atlanta, GA, since Dec 11th. I mean seriously, this is the second time Shutterfly has ruined my Christmas and I really don't know why I even bother. Every time you try to contact someone in customer service it just sends you on a loop back on itself. I tried the phone. I was on for over 2 hours and nothing! It really is a ridiculous set up. So if you want to gamble with you holiday greetings and have no care if your order ever turns up, please go ahead and use this useless company!

Ordered a print on dec 4th with guaranteed delivery by dec 18th. Today is Dec 19th and my package has not moved from a location in Indiana in over a week. I contacted customer service where I waited 20+ minutes only to be told that shipping is delayed over and over. I asked for a refund since my order would not arrive by the day I needed it (4 days after the promised delivery date) and was told that the company was not offering refunds. They take no accountability for their promises. Absolutely unacceptable.