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Elephant Stock generally enjoys a positive reputation for its high-quality wall art, with many customers praising the aesthetic appeal and craftsmanship of the prints. Timely delivery and careful packaging are frequently highlighted, contributing to overall customer satisfaction. However, concerns arise regarding customer service, particularly related to delays in order fulfillment and inadequate responses to inquiries. Some customers expressed frustration over return policies and perceived unresponsiveness from support staff. While the company excels in product quality and offers attractive discounts, improving communication and support could enhance the overall customer experience.
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This process has taken far too long and has been unnecessarily difficult. I needed this item by Saturday for an event, and that will clearly not be possible given that my issue has yet to be addressed. I have spent significant time on hold (including having to hang up due to extended wait times), used the chat feature, sent emails, and responded promptly to all follow-up questions.
I first reached out several days ago and expected the matter to be resolved at that time. Unfortunately, that has not happened. Given the amount spent, I will be pursuing a different option.
Excellent product! I would recommend it to anyone to purchase their products. Fast delivery too!
My name is Michael Corrunker and I am an Engineering Manager from San Antonio, Texas with two master degrees and am very picky to say the least. The business ElephantStock also happens to be in Plano, Texas which is close to Dallas. Their website is very professionally done and makes it easy for you to decide which type of canvas you would like for your home decor. They offer multi-piece, single piece and framed. I have already ordered two more canvas prints from them since receiving this one. One five multi-piece and a second larger single piece. They have countless different designs and styles for anyone's taste. By far the best canvas print that I have purchased!
"Packaged well and made very well, strong frame work, canvas is tight no sags. Very pleased with purchase."
I had an awesome experience! I will be be purchasing more custom pieces in the future. Customer support was very quick in their responses.
Ordered a few pieces of art work from them about $600 with discount. Just prints with frames. Honestly, these frame are likely $25 dollar cheap frames and the glass appears not to even be real. So my order if just print and frame likely is around $75-100 in cost. So they are making a killing. My best friend use to be a professional framer while in college and you can't even put these on the same playing field with frame and mats etc as that would of cost you 200+ at least for a custom frame from companies he worked at and real glass and quality frames vs cheap frames and what appears not to be real glass. Also got one picture damaged out of my two being sent. The packing wasn't good at all and box tape half torn when arrived and the two pieces in one big box did have wrapping around each print and frame, but nothing stopped the smaller piece inside from moving around which it certainly did. It was the larger print that was damaged which bring me to their return portion. I did it through chat acknowledged it and basically said you will get an email about the return tracking etc. Never received had to chat again to get it. New delivery tracking printed morning of Wednesday and was ready to ship, but wasn't picked up till Friday. What was the delay? Their replacement department needs to do things more formally and send out an email acknowledging a replacement is being done and the steps through the way vs. leaving the customer wondering. I have worked for many e-commerce companies and supply chain companies and never seen such lack of organization. Basically, if you want a print pretty quickly and overpay for one this is your place otherwise if you like the print just buy it from wherever as a print and take it to a place that actually takes pride in framing with high quality materials and pay the same price. This company lives on lazy people basically like myself who thought the quality would be good looking at their website which indeed it isn't. A fair price would of been about $250 for what I received.
So far I have 8 Elephant Stock prints in various sizes, a total of around $1200 worth. The quality is incredible. In reality, they actually look more like paintings than prints, and they are all absolutely gorgeous. Included here is a sample chosen to show how effective they can be in making a small room really POP. If one uses their always-available discount coupons, the prints are really a steal. Customer service and speed of delivery are outstanding. With their 90-day return policy, one can't go wrong, but once you have them you won't want to give them up. I highly recommend Elephant Stock.
I am in love with my canvas. I don't do a lot of decorating, but it was pretty simple to hang up. I didn't have a leveler, I'm short, and I was still able to put it up myself. It looks amazing!
Artwork was exactly as expected, arrived quickly, and looks fantastic. I will absolutely be shopping with ElephantStock again.
Good quality canvas; will make good gift. (Ordering was easy, and the time frame from purchase to delivery was very reasonable).
Just thought you would like to see some of my pictures I have bought from Elephant Stock, they look Great and Thank You for being such a Great and Trusted Company for a place to get Beautiful Pictures for my home
Thank You Elephant Stock for such great pictures
GOD BLESS
Kimberly Pierce
Quality material. Great inventory.Great customer service! The artwork is beautiful and diverse!
I love the moon sky canvas I bought! It's so realistic. I would refer this company to anyone!
I absolutely loved the print on canvas. I ordered 3 more for my apartment. The item was packaged so carefully and arrived ASAP. I will definitely be ordering more from this company. Great Customer Service
This is my second purchase with this company. After the first one, which was just magical, I had expectations and became really nervous about my following order. I figured a miracle only happens once in a blue moon, but no! Ten working days after ordering online, I received what I saw on my monitor when I decided to buy. Package arrived well protected and the wonderful trio (three 24 in x 24 in) was easy to install. Many, many thanks for a wonderful high quality art copy and service!
Great experience with ordering and received a quality art piece. The colors are vibrant and beautiful. I highly recommend ordering from Elephant stock.
Timely delivery, consistent communication & superb quality of product! Using the canvas for my baby on the ways nursery and couldn't be happier!
I sent an inquiry two months ago and have followed up since. They keep vapidly claiming they will ask their team and get back to me, but they don't. I think this company might be just a joke?
Update: The response here from the company asks me to repeat actions I've been repeatedly taking since August. Maybe they didn't look at the photos I posted? I've already done what is suggested. They already have the opportunity to correct the complaint. Yet they instead ask me to continue contacting their unhelpful and unresponsive support.
Hello! This is not the experience we want our interested customers to have. Apologies for this if there was an overlook to your inquiry. Kindly message us at [email protected] and it is our pleasure to turn this around. Thank you for letting us know and giving us a chance to assist. We're available 24/7. You can send us an email through [email protected], or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site. Or provide us with your email and contact number for us to reach out to you. Thank you.
After promising free shipping, they charged me $103 to ship a $240 item. Neither Sylvia nor her supervisor Lee would help or work with me. They just threatened to cancel my order if I didn't pay up, and that is ultimately what happened. Shop with iCanvas, they are an honest and reputable company.
We thank you kindly for your feedback, Michelle. We understand that you expected free shipping for your order and you were advised about the fee since your order will be shipped to Hawaii. This standard procedure is to make our customers aware of the cost and give them time to decide if they still will like to continue. The information about our shipping guidelines is indicated on our website and furthermore made clear to you through our email conversation. We understand where you are coming from and we are sorry to disappoint. Feel free to reach out to us if you need further help and we will be more than happy to assist.
Another gorgeous picture from Elephant Stock. The only company I order my wall art from! Everyone that's seen it says WOW! So impressed. It's also delivered quickly, well wrapped and packaged. Great business :)
I ordered a 4 panel picture. The description wasn't too clear. I thought each panel was 24x14" but it was the whole picture. I inquired about the return policy and was told I would have e to pay to ship it back to the USA. I'm not impressed. I'm going to try to sell it on Marketplace to hopefully recover some of the costs. I'm not sure I would recommend this company. The picture overall wasn't bad for the prices. Just beware when ordering from thos company.
We greatly appreciate your feedback. It is our goal to make sure we take care of our customers" concerns. We thank you kindly for allowing us to make it up to you. Please keep safe.
Very pleased with the process of my purchase from start to finish. My piece came yesterday and I was very pleased how well it was packaged for its delivery. Going on the wall today!
Answer: All these layouts can be hung readily out of the box. The difference in appearance is that the framed print and the framed canvas show a wooden frame around the canvas. For more information, you may send us an email through [email protected], or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site.
Answer: All these layouts can be hung readily out of the box. The difference in appearance is that the framed print and the framed canvas show a wooden frame around the canvas. For more information, you may send us an email through [email protected], or call us at 1 800 474 8184, or for even faster assistance, you can also chat with us! Just hit the 'Let's Chat' button on the bottom right part of our site.
Answer: Thank you for reaching out. Customers are responsible to settle those Customs duties and taxes. It varies per country/region, according to your local regulations. We use FedEx mostly, you may refer to this link to FedEx India for further information: https://www.fedex.com/en-in/home.html Thank you.
Answer: We might have encountered some slip-ups, a few bumps on the road, I mean who doesn't. Right? But we are glad we are back on track and we pride in providing exceptional customer service! Thank you, Yvette, and Mark!
Answer: We're so sorry for the late response. This was a complete oversight. We're so sorry for the delay in our production and shipping time. This pandemic hurts us in various ways and we really apologize for any hassle we've caused. Upon checking, if we are not mistaken that your order is under the name of Yvette Hansen, it is delivered on the 28th of May. When the tracking number is released, our system automatically sends a shipping notification via email. Hope you love your artwork and please let me know if there's anything else we can help you with. It would be with our pleasure to do so. Stay safe!
Answer: We truly do! Our customer satisfaction matters to us the most! Looking forward to doing business with you too soon!
Answer: These words are the ones we will never get tired of! Thank you, Stephanie and DeeAnn!
Answer: Thank you, DeeAnn T, for your continued support in our artworks and service! We appreciate your kind words and your responses to this Community Q&A.
Elephant Stock gives your passion expression!
Here at Elephant Stock, we specialize in curious design with unique style. With a wide variety of distinctive canvas print panels, wall art and more, we decorate your life from the inside out. Revolutionizing home decor offerings, we appeal to our customers through our high-quality items that personalize your spaces through creativity in design, whether work or home.
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Hello! This is not the experience we want our valued customers to have. We truly apologize for the inconvenience caused by not having a clear expectation of the shipping timeframe, though we do our best to prioritize shipments of replacements. We have sent you a message and it is our pleasure to turn this around. Thank you for letting us know and giving us a chance to assist. You may respond to our email, thank you! Happy to help!