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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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I placed an order with ShowPo and one of the items didn't fit. I filled out the info as directed on the website and sent the item back to their US returns address. After confirming that it had been delivered I had yet to see a credit, so I contacted ShowPo's customer service. Chrissy promptly responded and kindly explained it could take up to 5 weeks once delivered for the credit to be applied. But I needed to make another purchase faster than that! Once I placed another order, Chrissy refunded the money for the item back to my account so I didn't have to wait for the credit to go through. Awesome! Shipping to and from Australia is a pain no doubt, but I love ShowPo's products and Chrissy's amazing customer service insured that I remain a customer going forward. Thank you Chrissy!
I had an issue with a return and when I contacted customer service not only were they quick to reply but they were so nice and helpful! Wonderful shop all around with cute quality clothing!
Hi Samantha, oh no we are so sorry to hear that you had an issue with your return. We are so happy this was all sorted out for you. Thanks for the amazing review Xx
They responded within minutes any time I emailed them with a question. So very helpful!
Hi Danielle, Thank you so much for your great review we look forward to seeing you shop with us again soon! Xx
Very helpful and patient. Listened to my questions and concerns and was able to solve them.
Hi Lauren, thank you for taking the time to write this awesome review :) We are so happy April could be of service to you. Xx
The customer service was amazing! Quick to reply and also very effective! I am truely blown away!
Hi Hannah :) Thank you for taking the time out to write such a great review, you're the best! Xxx
Excellent customer service! They provided me a prompt response and solution with my issue regarding my tax and duties charges. Although it wasn't their fault, they still looked for a solution to solve it. Chrissy was very helpful and friendly! Super happy with my stuffs too! They all look so fancy and look the same in the photos. Thanks Showpo!
Hi there :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I was worried my order got lost so I contacted customer service and Chrissy was super helpful and looked my order up for me and found out where it was! Great service cannot wait for the clothes to arrive!
Hi Britt :) Thank you for taking the time out to write such a great review, you're the best! Xxx
Wendy from customer service was a great help! She answered me very quickly after I emailed her and was able to answer my question thoroughly.
Hi Danielle, thank you for writing this great review! We are so happy that you were pleased with Wendy's service. If you ever need anything our Customer Happiness team is always here. Xxx
I love the dress I got from showpo & also, the customer service is very nice & reassuring for a first time buyer from this website.
Hi there :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
She was amazing responded fast and was very helpful
Hi there, thank you for writing this great review! If you ever need anything our Customer Happiness team is always here. Xxx
When shopping with Showpo, I felt very comfortable and had a great experience. I accidentally ordered an item twice so I emailed customer service and everything was fixed right away. I spent no time worrying and am looking forward to shopping again!
Hi Kelsey, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
Hi Dana, thank you for taking the time to write this awesome review! We look forward to seeing you shop with us again soon! Xx
Wendy at ShowPo replied to my email right away and was able to edit my billing address right away so they could process my order. Great customer service! Thank you!
Hi Monica, thank you for writing this amazing review :) We are so happy everything was sorted for you. We look forward to seeing you shop with us again soon! Xx
I had a few questions on tracking for my order and Wendy helped me in no time!
Can't wait to receive my great picks!
Hi Tiffany, thank you for taking the time out to write this great review :) We are very happy Wendy could be of service to you. If you ever need anything our Customer Happiness Team is always here. Xx
Hi Ruth, thank you for your review :) We really appreciate it. Xx
April helped me settle some of my shipping concerns. She was very kind and helpful.
Hi Angel, thank you for writing this great review! We are so happy that you were pleased with April's service. If you ever need anything our Customer Happiness team is always here. Xxx
I had ordered a super cute top from this company, but couldn't track my purchase once I had received the email saying it had shipped. I emailed this company, using the link I was provided and explained my dilemma. In less than 10 minutes I got a reply with my current tracking number and the tracking number I would receive once it was in my country! Such outstanding customer service! It's truly rare when you have a response within minutes! If I could provide more than 5 stars I WOULD!
Hi Sara :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
Chrissy helped me track my order and responded to my request within 5 minutes. I have never had such an awesome customer service experience!
Hi Rachael :) We are so happy Chrissy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I purchased online. I ordered 3 items. A jacket, a maxi dress and a romper. I am always a small or xs, still I referred to the size guide because this was my first experience ordering from showpo. The jacket was huge with tiny arms, I could barely move my arms. The romper was a sequin low cut one, super gorgeous online, in person it opened wide exposing my entire chest/stomach. There is no way I can wear it ever unless I got it completely remade. The maxi dress says it's a small and I could fit about 2.5 of myself inthe dress. Originally I had everything in xs and actually changed to a small because of the size guide and the measurements listed.
It said it would be free shipping but I had to pay over $50 on a $275 order to even pick it up, then to find not a single item fit. I contacted them and of course they will not offer refunds or return shipping labels. So i would have to pay over $50 to even send the items back and then another $50 to pick up my new items from the store credit.
Hi Braydee,
I am so sorry to hear that you were not happy with the items that you have purchased, we definitely don't want our lovely customers to feel this way. Our size guide is merely a guide for our customers, It is not actually specific to every product.
We do try our best to avoid out customer having any customs charges on their order, we do offer a duties calculator through our site that does specify if it is likely for your parcel to attract such fees. My colleague April has emailed you offering either a store credit or a refund for the cost of the duties on your parcel and we did not receive a response regarding this. We do state on our site that for any change of mind or incorrect sizing it is just a store credit and the customer does have to cover the cost for this to come back to us, it is definitely a cost we would love to cover in the future but it is just not something we can offer at the moment.
We do value this feedback and it is definitely something I will pass onto our management. I thank you for taking the time out to write this review.
April was very helpful and will definitely buy from y'all again due to such good customer service.
Hi Lauren, we are so happy that April could be of service to you! Thank you for writing this great review xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica, thank you for writing this great review! We are so happy that you were pleased with Chrissy's service. If you ever need anything our Customer Happiness team is always here. Xxx