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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Had a faulty item and Wendy, who I dealt with via email was fabulous. Cleared everything up straight away and refund was a simple process! Fantastic for an online site to be that quick and helpful
The team at showpo are incredible and very understanding. They go above and beyond to ensure customer satisfaction
Hi Emma, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xx
I've been shopping on the reg at Showpo for for almost a year now and have loved everything I've ever bought. I also just love the quick responses I gfet to queries and all the content that makes it feel like a really fun trube to be apart of.
Hi Kelly :) We are so happy you love all our items. Our Customer Happiness team is always here if you ever have any issues or queries. Thank you for your great review! Xx
The whole process is easy, stream lined and I'm always happy with the quality of what I have bought! Pretty much the only place I shop now.
Hi Jessica, thank you for taking the time out to write this great review, we really appreciate it! We are so happy you enjoy our products :) We look forward to seeing you shop with us again soon. Xx
Tried Showpony for the first time and must say that on the site the clothes look great... unfortunately when I received them I was really disappointed with the fabric quality. They honestly looked like a pile of rags. Out of the 5 pieces I ordered only one turned out to be good value for money.
I ordered about 3 weeks ago to germany and the package didnt even get to me. The tracking says its still in Frankfurt since 2 weeks but sorry this really can't be! Payed over 200 for nothing! No reply to my email neighter.
Never going to order at Showpo again
Hi Vanessa, We appreciate you reaching out with concern and we apologise for the delay in your order however we have just received information that there are delays with postal services in Germany. Please email us at [email protected] and attention the email to 'Christina' with your order number so I can investigate this further for you with out courier and provide some options for you. Xx
I have finally been refunded after I emailed them multiple times. I was refunded the price of the dress, but not the tax and shipping. It wasn't worth fighting over $10
Hi Allie, We offer free shipping when your order is over a certain threshold however at this current stage we do not refund shipping costs if you do incur them. We appreciate your feedback and will take this on board. Thanks Xx
I returned a dress (in its original packing and everything!) the dress was more formal looking than I had thought so I didn't even try it on! It has been three weeks and I have still yet to receive my money!
I am going to be looking into taking further action!
Wendy was absolutely fantastic! Not only was she prompt in responses, but she gave thorough explanations and instructions regarding returns. I will definitely be ordering from Showpo again!
Hi Sarah :) We are so happy Wendy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I paid 60$ for a dress and the first time I cleaned the dress ( clothing doesn't come with washing instructions) and it shrunk so small I can't wear it at all. It's a shame! I didn't even put the dress in the dryer. So I paid 60$ to wear the dress twice and had to throw the dress out. So upsetting.
Hi Caroline, Oh no we are so sorry to hear about this! The care instructions should be on the inside of the garment or along the side seam within the garment, if the item has not included the instructions we apologise greatly. I would love to take care of this for you, please take a photo of the garment in its shrunken condition and email it our way to [email protected]. Please put my name 'Christina' in the heading so it comes right through to me and I can make some arrangements for you. Xx
April did an awesome job helping me out when my returned items weren't refunded. She helped through the process and I was refunded 2 days later!
Thanks again
Hi Maryam :) We are so happy April could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I think this store might be a scam. I ordered $400 dollars worth of clothes from here and only 2 items showed up. The "tracking" they provide only shows that the order has shipped, not when it will arrive or what items shipped. I've contacted them twice and no response.
Hi Jessica, We do ship items from both our US warehouse and AU warehouse so not to worry as they will be arriving separately and we do state this at the checkout and in our shipping information. However there should definitely be more updates that that! We apologise greatly as we are experiencing a high volume of emails however we do aim to get back to you as soon as we possibly can. Are you able to provide your order number so that I can have a look into this for you :) Xx
Submitted a return nearly a month ago and never received a refund; tracking showed it as delivered but warehouse never processed it in CA (company is based in AUS). Contacted company in AUS and they responded promptly and researched the case accordingly. Once they realized I did in fact send the returns accordingly, they processed a refund pretty quickly.
Hi Whitney :) We are so happy the team could be of service to you and issue your refund promptly. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
Cute clothes, awesome customer service. Would highly recommend! I am petite and it's often hard for me to find clothes that fit well but I've been able to find great stuff here!
Hi There :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I am a first time U.S. customer. Overall my Showpo experience has been good.
When I placed my order with Showpo it was after a few days of deliberation. I was nervous that I would be screwed into a store credit if the clothing did not work, and I knew my shipment would not make it from Ohio to Australia in 14 days without a hefty cost (well over the cost of my purchase). When I saw that I only had to ship to California I was relieved as I knew I could ship from Ohio to California in just a few days.
Initially, Showpo only gave me a store credit. But after I complained that I met the two week return policy (to CA not AUS) they understood, and since I was a US customer I received a full refund.
Overall the Customer Service group is super friendly. I think they could be more detailed in their emails as I had to follow up with additional questions. It seems like they are still working out some of the processes for expanding to the US.
Hi Rachel, thank you for taking the time out to write this review, we really appreciate it! We are still working on all updates from our U. S expansion and I will pass on your feedback to the team :) Xx
OKay, so I honestly think the clothes are super cute but this store has scammed me out of $500! I ordered several items online and when they came I didn't exactly like the way they fit, so I sent them back for a refund. I sent them over FOUR WEEKS AGO and my UPS tracking number shows that it has arrived at the facility over 3 weeks ago - but Showpo customer service has "no clue" where my items are. Seriously. Don't order from them. HORRIBLE experience. Never got my money back.
Hi Allison, oh no we're sorry your return hasn't been processed yet! Can you please send us an email at [email protected] so we can sort this out for you? Please provide us the order number, name of the items returned, as well as the UPS tracking number. Thanks! X
I buy from Showpo all the time. I can't help it, I love the whole website. April has been a real help and provides awesome customer service when needed! I recommend this company to friends all of the time out here in California!
Hi Danielle! We're happy you had a great shopping experience with us! We look forward to seeing you shop with us again soon. Xxx
The Showpo team was quick and responsive, especially Wendy, when it came to emails. Not only is Australia way ahead of the States when it comes to time, but also, her peppy and polite responses made me feel at ease about my return.
Thank you!
Hi Jayne :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
One of my shirts that was delivered had a hole in it and I was worried I would have to pay the shipping costs back. When I emailed customer service about it, a girl named April emailed back quickly and all I had to do was take a picture. They told me I didn't have to send it and that I had the options of getting a refund, store credit, or a replacement! Anytime this has happened other places, it takes a long time for customer service to reply and I have to pay shipping costs, and it takes a long time for them to get a replacement to me! I was refunded really quickly from showpo too!
I had questions regarding tracking my order. I emailed and received a response very quickly and April was so helpful. She answered all my questions!
Hi Madison :) Thank you for taking the time out to write such a great review, you're the best! Xxx
Thank you April for the quick reply and the thoughtful, well written response. I love Showpo's clothing choices, and an excited to receive my items! Your reply was very detailed about my question with my order. I appreciate that you were able to pin point the exact date it should be arriving.
Hi Taylor :) We are so happy April could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey April, I am so happy Wendy was able to resolve your faulty item! The Customer Happiness Squad is always here to help :) Thanks for writing a great review! Xx